Alcoa hotellia

Plussat: How freindly the staff was and how clean the place is. Very convenient to the airport.

Miinukset: Nothing.

Plussat: The Hotel was only a ten minute walk from the Airport. That was awesome!!

Plussat: Very convenient to the airport

Miinukset: I had to call housekeeping because there was toothpaste splatter on the faucet and garbage in the trash can. They promptly came and cleaned the bathroom

Plussat: Perfect if you are flying in or out of Knoxville. I have a small emotional support dog and there were no questions from the desk. Great little bar to meet with folks. Decent food too. There was a perfect space to walk my dog and even play a little ball.

Plussat: Convience to airport

Miinukset: Nothing

Plussat: The bed was comfortable. Bathroom was clean.

Miinukset: Train noise during the night. Talking and machine noise during the night. No longer able to park during a trip. We had to park at the airport and walk, we had to dodge cars walking back to the hotel. Very dangerous.

Plussat: Excellent for Business or Pleasure travel. Ideally located with all of the venue amenities in one place. Close to Knoxville and located a the Knoxville Airport so early morning flight check-in is a breeze - easy walking distance.

Miinukset: N/A

Plussat: Able to check in early after calling front desk. Parking was convenient.

Miinukset: Room was a little musty smelling

Plussat: Location

Miinukset: Bathroom door didn''t shut all the way or lock.

Plussat: Hotel was clean and fairly priced.

Miinukset: The walk from the parking lot. The last night of my stay, there was a special event (guests were not notified) which included kids playing drums for hours directly outside my window. Plus, you had to walk to walk through the dummers to leave the hotel.

Plussat: Convenience to the airport.

Miinukset: Location near the runway and busy road by the airport makes it rather noisy at night.

Plussat: PROMPT PROFESSIONAL SERVICE Excellent food

Miinukset: no

Plussat: Perfect

Plussat: mattress

Miinukset: tv was not sharp

Plussat: We missed our flight out of Knoxville TN and had to stay the night to do it all over again at 5:40am the next morning. The staff at Holiday Inn express was very helpful and made sure that we arrived to the airport by shuttle in time to catch our flight.

Miinukset: NO!!

Plussat: Very clean. All staff were more friendly than normally expected. The cleaning staff quickly alerted the manager that I had left my iPad. They caught me before I left the parking lot. Outstanding!

Miinukset: Nope. Will stay here again.

Plussat: Rooms clean and very good breakfast

Plussat: Cleanliness, nice room, comfortable bed, friendly staff.

Miinukset: No

Plussat: Staff were lovely

Miinukset: Plastic everything at breakfast- even worse polystyrene bowls, like the environment didn’t matter

Plussat: After spending 12 hours on the road to get to the hotel, we were greeted with a warm welcome. We reached our room and found it to be very comfortable, Every day we had excellent housekeeping service, and the breakfast was kept well stocked. If we needed anything the front desk staff was very accomodating.

Miinukset: Nothing

Plussat: Nice clean rooms

Miinukset: Most of the people who work there are not friendly or nice at all. The only one tjat did a very good job was the man working last night into this mornings shift. Jew a great the other two ladies I dealt with had 0 personality

Plussat: The room was great, and the breakfast was amazing.

Miinukset: First of all, I booked the room for the heated indoor pool. The indoor pool was in a room blasting ac at 75 degrees. The water was freezing!!!! The staff said they were not allowed to change it. Second, the elevator needs attention.

Plussat: Convenient, clean, comfortable.

Miinukset: No

Miinukset: Breakfast was to begin @ 6 am but was not ready until 6:30

Plussat: great staff I stay there a lot

Miinukset: I didnt like that there was no vending or ice on the floor. You had to go down to the main lobby right next to the front desk to get anything.

Plussat: The gentleman that checked us in was very nice! Free breakfast was delicious and had many items to choose from!

Plussat: Good breakfst

Miinukset: Bathroom needed painting and ceiling water marks or mold removed. Rusty bath fixtures

Plussat: Location - close to the airport

Plussat: Easy transport from the airport. Clean room!

Miinukset: They operate an airport shuttle very limited time. Practically, no shuttle is provided.

Plussat: Clean room, friendly staffs, great breakfast

Miinukset: Water retention in bath tub due to leveling issue of the tub

Plussat: Location, good breakfast buffet.

Miinukset: Smoke alarm chirping middle of the night in accessible room, unable to be silenced until later in AM.

Plussat: Your staff was extremely nice and helpful. Great location!

Plussat: The staff was very friendly.

Miinukset: Property was dirty and shabby. Hallways were dark and creepy. Carpet was tattered.

Miinukset: No breakfast options

Plussat: Bed was comfortable Shower nice and hot with lots of pressure Nice big window Very clean and well kept. No visible wear and tear

Miinukset: Not enough bright light in room. Very hard to see in some areas. Love seat very uncomfortable for sitting. Floor of shower slippery.. no anti slip strips. No vent in bathroom

Plussat: Clean room and modern

Plussat: The beds were amazing for a hotel

Miinukset: Who wouldn’t like free beer :)

Plussat: All the font desk staff I talked to were great.

Miinukset: Nothing around to walk to.

Plussat: That I only spent one night there.

Miinukset: The room was laid out poorly. TV was off to the side of bed. Refrig didn't fit in cabinet and was unplugged. Over priced. No complimentary breakfast.

Plussat: Except the room a little bit small, others are very good.

Plussat: Cleanliness and comfort for the cost.

Plussat: Fabulous staff. Location was perfect, easy access to everything and little or no air traffic noise. Convenient to nearby restaurants although food at the Courtyard was excellent.

Miinukset: The semicircular loveseat in the room was not comfortable and should be changed out with more comfortable seating. I realize it’s a weird thing to pick on, but everything else was so nice. After spending 6 days here, we used the seat quite a bit and it just doesn’t work well in the room. Plus the matching ottoman was too small to share. Highly recommend management consider changing these out.

Plussat: Roominess

Plussat: Very inviting indoor and outdoor public spaces. Room decor is attractive.

Miinukset: As family vacation travelers (no expense account), we feel the room rate should have included a continental breakfast.

Plussat: Clean, new in a good location.

Miinukset: No

Plussat: Near airport

Miinukset: After 4 trips up and down the elevator & 35 minutes we finally got a key that would open our room. After a 9 hour flight this sucked. The next morning I explained to the front desk what had happened, She told me that her manager would call me. NO callback

Plussat: The staff was very helpful and friendly.

Miinukset: There was a smell of sewage in our room the entire stay.

Plussat: Extra clean and staff made us feel right at home.

Plussat: Staff were friendly and attentive

Miinukset: N/a

Plussat: Very nice people, clean stay

Miinukset: Nothing easy access to everything

Plussat: location

Miinukset: checked in after midnight, unloaded only to find fridge was not working. Had to move rooms. Next room had bugs crawling in the bathroom. We were too tired to move again, we shut the doors to the bathroom and ignored the issues.

Plussat: It was good, varied, and healthy.

Miinukset: All was favorable.

Plussat: Location close to airport, good shuttle service

Miinukset: Filthy housekeeping throughout.

Plussat: It was an older hotel but nicely decorated. Lots of food choices around.

Miinukset: There was no microwave or refrigerator in my room. Bathroom wasn’t completely cleaned.

Plussat: Staff is always friendly, helpful and outgoing.

Miinukset: Everything was great!

Plussat: Staff was exceptional, the little extra touches like bottled water, cookies and apples available were great since we traveled late/early. The free shuttle service was great.

Miinukset: N/A

Plussat: Pool. Breakfast

Miinukset: Rooms need updated. For the price of the room it wasnt that nice. Beds were uncomfortable.

Plussat: Type of room (2 queen beds and a fold out couch)

Miinukset: Had a child throw up in the bed. Asked for cleaning supplies and was told they had none at the desk and no clean rooms to move us to. Was given clean bed linens and was told housekeeping would deep clean the next day. No cleaning was done the next day.

Plussat: Close to airport With free shuttle service

Miinukset: Fridge not very cold

Plussat: suite-sized room, comfortable bed, good shower-head, decent quick breakfast

Miinukset: they need to pay more attention to room conditions - missing light bulbs, broken office chair, broken closet door, raggedly old ironing board covers - simple things that, if fixed, would vastly improve customer experience

Plussat: Nice spacious clean rooms. Very close to the airport with a free shuttle service.

Miinukset: No

Plussat: Location is great for me

Plussat: Soft towels. Clean, fresh smelling rooms. Wonderful breakfast. Comfy beds. Pleasant staff. On site coin laundry is a nice touch.

Plussat: Close to the airport. Free airport shuttle provided. Decent breakfast. Friendly staff, both day and night shift staff.

Miinukset: Not really... overall everything was good. Maybe just a small cosmetic thing like the bathroom door clothing hook was very loose and almost falling off. But nothing major.

Plussat: Our room was great. Beds, pillows ect were excellent. We had to leave early in morning. Happy to find breakfast was available at 6 am and was delicious. Great stay !!

Plussat: The rooms are clean the beds are comfortable and clean the linens all smell good

Miinukset: They have mice

Plussat: Plenty of places to eat within walking distance

Miinukset: There were no smokers post outside so they were cigarette butts all over the parking lot at at the main entrance

Plussat: The location was perfect for us.

Miinukset: can't think of anything.

Plussat: Shuttle was very convenient to and from airport Good complimentary breakfast. Staff was nice

Miinukset: Rooms and halls need updating, patch work on walls are not repainted. Someone used wrong material in grab bar in tub and bolts have rusted out leaving rust running down shower wall. Very hot water don't find this much at other hotels a plus

Plussat: Location

Miinukset: Beds not made, bug in room, dust was piled everywhere thank goodness for Lysol wipes. This hotel received a 8.5 I give it a 2

Plussat: The front desk was warm and welcoming

Miinukset: Swimming pool was closed but it was 85 degrees out The night shift couldn’t find soap for restroom but did get shampoo The gravy for breakfast was cold both days

Plussat: Staff was great! No issues!

Miinukset: Third floor hall smelled like smoke but it was not overwhelming.

Plussat: Liked the park to walk our two dogs. the night shift woman was extra nice and helpful.

Miinukset: We were being charged more than what we were told..the caterer for the breakfast didnt wear gloves when putting the biscuits out for breakfast.she was eating her own breakfast and not paying attention to the food, to make sure that it was stocked for people to get. The eggs were cold the only thing that was hot was the gravy. Our refrigerator in the room didnt work so we were unable to keep drinks or anything else cold.

Plussat: Overall cleanliness of the property inside and out was very nice. The staff woman on hand was very pleasant and friendly to deal with. If you are headed to US129 Tail of the Dragon or any of the other driving roads, this isn't a bad option. About 20-25 minutes from the start of Tail of the Dragon.

Miinukset: I reserved a smoking room, and included in the comments that I would be bringing a pet. The room reserved was gone by the time I arrived, and she wasn't aware of pet. I picked this hotel chain because it was smoker AND pet friendly, but ended up stuck in a non-smoking room. I also found the bed to be too soft for my personal taste, and had a very hard time trying to get some sleep. If you like soft beds, that's not a bad thing.

Plussat: The staff was very kind and the room was clean.

Miinukset: The beds were small and breakfast wasn't very good.

Plussat: Front desk concierge very helpful (ask for eatery discount coupons.) Breakfast was nice. Beds and facilities clean.

Plussat: Honestly, I was not the traveler, merely booked and paid for the room on behalf of another party. I'm told it was a nice place and my guests appreciated their stay.

Plussat: nothing

Miinukset: TV messed up mold on wall running toilet the whole time and a noisy air conditioner.

Plussat: Room was clean, modern and hotel provides biker towels. 😁 Location was perfect & safe.

Plussat: The pool was nicextremely but over crowded.

Miinukset: Bathroom was very small, hallway smelled of smoke, average breakfast, charged extra without letting me know, no towels in room, door key only good for one day not three, entry door was broken.

Plussat: We were in Tennessee for Christmas and to house hunt. Excellent location close to restaurants and shopping. Safe location and easy to find. Good complimentary hot/cold breakfast. Friendly, helpful staff and patrons. Huge parking lot which is well lighted.

Miinukset: Bed was comfy once you figured out an easy way to get into it. It is extremely HIGH. Sink and tub had left over hair in them. Otherwise the room was clean.

Plussat: Clean room, nice renovation job

Miinukset: Power went out in middle of the night. Breakfast affected but not hotels fault. Made for a long day without sleep

Plussat: Not only were they great, I had to get up by 4a.m. &the staff David of I was not in the lobby on time they would knock on my door!

Plussat: Its newly renovated and now a different brand. I stayed here a year or two ago when it was a different brand. BW is much better!

Miinukset: The bed I had wasn't as comfortable as I had hoped. After 3 nights I had a backache.

Plussat: Staff was very friendly. Our room was clean & updated.

Miinukset: The entire hotel except for the 3rd floor was under complete renovation.

Plussat: Nothing really, the only good thing was a guy behind the desk nicknamed Bear. He tried hard.

Miinukset: The whole place was in shambles, the pool and jacuzzi were not working. The hotel fitness center didn't have a treadmill amongst the other out of order gym equipment. The hotel guests were wiping off their own tables at breakfast while the girl watched!

Plussat: Was close to the airport

Miinukset: The hallway smelled like cigarette smoke. The bed had a hole in the mattress, the toilet was not bolted securely to the floor, the bathroom floor was dirty.

Plussat: Free breakfast was nice!

Miinukset: No

Plussat: The location is fantastic for exploring the area. Beds are quite comfortable. Staff is amazing. It is spotless and well maintained. Breakfast is excellent!

Plussat: Everything was great

Miinukset: Nothing

Plussat: hottub

Miinukset: hard beds

Plussat: Super convenient location, clean rooms, friendly staff!

Miinukset: Everything was like new. Comfortable. Great value.

Plussat: The bed waa very comforable.

Miinukset: Would have been nice to have had a nicer chair to sit & watch tv.

Plussat: The cleanliness of the room

Miinukset: Nothing

Plussat: Big room clean except for lady bugs and comfortable easy access to workout facility

Miinukset: Had lady bugs and microwave didn't work in one of the rooms

Plussat: Room was furnished beautifully

Miinukset: Web site says breakfast included was not.Noise all hours of the night.People laughing and dogs barking in the lobby.Really?So dissapointed.Staff did nothing to quiet these people down.I had to get ear plugs to sleep.

Plussat: Location

Miinukset: From the outside the hotel looked nice. The bathroom and kitchen area were updated and clean. The smell of smoke was overwhelming both in the hallways and in the room. Called the front desk and they said no other room was available.

Plussat: Very. Clean no amenities (tissue,soap,no extra blanket,) nice visit for 1nite.

Plussat: The room had been recently renovated, much nicer than the picture that were online.

Miinukset: Was under the assumption that there was a breakfast bar, but that was probably my mistake from looking at so many hotels online.

Plussat: It was the perfect location and the perfect room! It was clean, quiet, and had everything that you would need for your home away from home.

Miinukset: Nothing!

Plussat: The young lady at the front desk, with long hair, was beyond friendly and professional!! An absolute pleasure to deal with and I would stay again because of her.

Miinukset: The floors were filthy and in desperate need of a vacuum.

Plussat: The room was newly remodeled and clean

Miinukset: We had a handicap accessible room and the door would stick because the tile floor was unlevel

Miinukset: Checked in. Room had obviously been smoked in 305 Carried all my baggage back to the front desk. Was assigned another room. 207 When I opened the door I saw people in bed and a LARGE dog rushing towards me. I took ANOTHER trip to the front desk. An employee walked me up to another room 205. It was vacant. It took almost an hour to check in and many trips up and down.

Miinukset: Booked as non smoking but was not. My Cpap still smells like smoke several days later.

Plussat: My room was quiet and clean.

Miinukset: It took too long for the shuttle to pick me up from the airport. It took about an hour for them to come get me.

Plussat: Staff is very friendly. Good breakfast provided !!

Plussat: Close to the airport

Miinukset: Wasn't very clean, was overcrowded. When we went to breakfast there were no eggs and there were no staff to help us, but on the way in we noticed many staff members hanging out in the back office.Also there was every parking space taken up! Pool shaded

Plussat: No food choices I could eat

Miinukset: My room was not cleaned properly

Plussat: Large, spacious suites

Miinukset: Sofa bed mattress had a huge hole in the side. Some of the breakfast items were not completely thawed, much less warm. The 2% milk bottles were expired. There was no ventilation in the bathroom.

Plussat: Location Staff Hot Breakfast

Miinukset: This facility is in much need of repair. The drawers were falling out if you touched them. The desk chair was broken tattered and torn. The carpet was soiled stained looked dirty. The toilet seats were loose and detached. Blankets had cigarette burns in them.

Miinukset: It was very rundown and untidy.

Plussat: Staff and kitchenette

Miinukset: Breakfast m-f

Plussat: Location only

Miinukset: The noise , the horrible morning attendant at the breakfast

Plussat: Bed was very comfortable. Staff was exceptional.

Miinukset: Couldn’t get TV remote to work.

Plussat: Location to airport

Miinukset: No coffee filter holder Crumbs on chairs, thought my grandkids were in the room before my arrival price was right

Plussat: The breakfast was great! The coffee was great! (Hard to find in hotels!) The staff were great! The room was a good size. The kitchenette and counter were a bonus.

Miinukset: The bed was so-so. The room was too warm.

Miinukset: The heating unit was very noisy, there were no hand towels in the room, no blanket on the bed, the mattress was very hard and uncomfortable.

Plussat: Very clean, a no nonsense, straight forward, simple room for a great price.

Plussat: It was decent for the price

Miinukset: There wasn't any curtains and on the first floor especially made it weird, also no breakfast

Plussat: Very friendly and helpful staff, clean room

Miinukset: Loud neighbors

Plussat: The location was great, the girl that checked us in was very friendly and quick.

Miinukset: The bathroom wasn't very clean. Looked like paw prints on the toilet lid. Needed at least one hand towel but had none. The air didn't work well, took a long time for it to cool down.

Plussat: Worst staff in history extremely unprofessional woul never even conside staying at this place again

Miinukset: Staff did not know what to do

Plussat: Close to where we had to be!

Miinukset: First of all I booked this hotel for the 2 bed suite with kitchenette, when we got there they made a mistake and we had to go into the 1 bed suite. Then the kitchenette has nothing included not even a coffee pot! The last day we were there I poured some tea down the drain and up came a cockroach not one but two! So disgusting!

Plussat: Place was nice. Conveniently located to where I needed to be.

Miinukset: Staff kept knocking on door to ask if I was smoking. I was NOT smoking! They were rude and unfriendly.

Plussat: The room was very clean, and I do like that you do have a smoking room....I dont feel safe outside in your parking lot . The price was a good deal...but I forgot to get my 25.00 deposit back for paying cash. It's my fault but dont penalty people for using cash please. Was very quiet, and the staff was great and very helpful...please let them know how great they are...especially brandy! She was a delightful woman and she is very smart and knows her guests and does make you feel at home.

Miinukset: People in parking lot drinking beer. Only 2.towels in room? Maybe try to buy new towels every 6 most. And floor on 4 floor by elevator was a mess and very sticky. Clean parking lot...its a mess!

Plussat: Kitchen.

Miinukset: Limited towels. Rude staff. Un-necessary interrogation as if we are entering into united states.

Miinukset: Although we booked a non smoking room, there was a heavy smell when we went in. Blankets looked like there were there since the 50s and there were holes in them and the sheets. The TV reception was horrible with only a few local stations working . The toilet leaked and kept filling up all night , disturbing our sleep. They also charge a 5% fee if you don’t pay cash, regardless of how you booked the room.

Plussat: Dirty place

Miinukset: Could be cleaner

Plussat: Nothing

Miinukset: It was nasty n

Plussat: Carla at the motel in front of this is the only good thing about this

Miinukset: The guy at the Royal Inn (in the back) is literally the worst person I've ever met and when I tried to get an early check in and he said that he would charge me an additional night, so I contacted their corporate office and was given an early check-in. When I tried to check in, he gave me the key and I had asked for an additional key, and he took my key back and would not let me check in. He told me to cancel my reservation or go to the motel at the front and check in there. Carla is literally an angel and I'm beyond thankful to have worked with her. She made the only positive impact on an extremely horrible trip.

Plussat: It's a throwback Thursday kind of place, reminds me of hotels from years ago!

Miinukset: you get what you pay for i guess, it should probably be a $--- /night hotel!

Plussat: When we checked in it was clean.

Miinukset: We had to ask someone to come in to clean the room, but they did not have anyone. So the bed got made up but the room was not cleaned up the second day we was there. The toilet was broken in places.

Plussat: Nothing, it had mold on the walls and it was awful.

Miinukset: It was awful. I have pics of the mold.

Plussat: NOTHING

Miinukset: EVERTHING

Plussat: location

Miinukset: The room was dirty, the door was open & the beds were unmade, it looked like a crime scene. Reported it to the office and we were taken to a different room. No heat/a/c services and no soap/shampoo in the shower or sink. I was scared to sleep on the sheet

Plussat: Nothing.

Miinukset: Rude staff, disgusting rooms smelling and covered in mold and bugs. Confusing location behind other hotels. We were yelled at upon checking out 20 min after arriving. Over all awful experience.

Plussat: Nothing

Miinukset: Everything. Pool was falling apart, room was not up to standards. no microwave. No couch. Bathroom door was broken and would not stay shut. Staff was rude. I could go on and on.

Plussat: The rooms were very clean and the staff was quite friendly

Plussat: Everything was old and dirty

Miinukset: The bed wasn’t clean when I arrived

Plussat: The price was low and it gives you a bed to crash in. A fridge and coffee maker are available but both were dirty.

Miinukset: - upon check-in, we were given a waiver to sign which waived liability of the motel for loss of property or life. - we were told that check-out time was 11 am, but were woken up at 10:20 by “housekeeping.” We requested to be left alone until 11, but he insisted that he “needed to get his things,” walked in, tore the sheets and blankets off the bed, and then tossed them on the floor in front of the door. - appliances were not clean, fridge and coffee maker were dirty, roaches crawled on the walls, and the toilet had urine on the seat and on the floor. - sheets didn’t seem clean and the blanket had cigarette burns in it - Dish service went out in the early morning

Miinukset: Check in was a horrendous process and the staff/owners were rude.

Miinukset: Dirty to dirty . Everything was nasty to nasty

Plussat: Not sure other then the price

Miinukset: The fact that there was only 5 to 7 channels to begin with an then 4 of them channels didnt even work. Then when i woke up to watch the news i couldnt even watch tv cause the main box had been cut off.

Plussat: Nothing

Miinukset: Bed bug bites all over my body.

Plussat: Nothing

Miinukset: Had bugs

Plussat: The water was very hot. there were no bugs. Mini fridge and microwave looked brand new. Heat and air worked very good.

Miinukset: No wifi, no towel, no remote batteries, my shower faucet didn't work so bath only, ultra bright light strips were hung around the room to glare straight into my eyes. theyre major unbearable so I used the bathroom light and tv. Door damaged like kick i

Plussat: Roach motel disgusting.

Miinukset: Could have had cleaner looking wash clothes and towels

Miinukset: Black mold was growing in the bathroom

Miinukset: The shower didn’t drain and the toilet was dirty on the outside. The curtains barely covered the window.

Plussat: Room was clean

Miinukset: Had a hard time checking in desk clerk could not find where I had already paid, tv only had a few channels bathtub was stained

Plussat: There is not a whole lot to like

Miinukset: Parking lot trashy and believe some that stay there doing illegal activity

Miinukset: No bedspread. Beds were made with sheets on top to hide holes in blankets. No towel racks or place to hang clothes. No heat. Microwave did not work.

Plussat: Being close to food

Miinukset: It was fine.

Plussat: Inexpensive, but then again, one gets what they pay for...

Miinukset: Microwave broken, door would not close. No coffee in room. Room dirty, bathtub too dirty too even consider taking bath. Carpet worn, smelly and dirty. Cobwebs in corners. German cockroaches... Door would not close without being slammed. Dump is too kind..

Plussat: Near airport

Miinukset: The pool is not open. There are no lamps-lighting is florescent on walls. No breakfast. Sheet was on top of tan microfiber blanket. Curtain not big enough to fully block window which goes into parking lot. Can hear every truck on hughway. No decor. Shabby

Plussat: The price was good

Miinukset: The hotel is right under where planes take off and land. About every 5 minutes, there is a very loud plane that flies over, waking you up. It is hard to get a good night sleep. The bedsheets were dirty. I paid for a room with 2 beds, but only got one bed.

Plussat: There was literally nothing good about it. The room smelled bad when we went in, and I had to buy cleaner and clean the bathtub before I could give my kids a bath since there was somebody's hair in the tub and soap dried on the wall. Will not go back.

Miinukset: As soon as I laid under the blanket in the room it felt like I was breathing in fiberglass. Overall just not a good experience. And the pool was full of nasty black water and it is so close to the airport we thought a plane was gonna come thru the room.

Plussat: Location was ok- no shuttle.

Miinukset: The hotel lobby was empty. No one to check me in for almost an hour! Showed up later after I called the hotel several times while standing in the lobby!!! The ceiling has soo much water damage, it is crumbling and falling. Bedding was dirty. Cold shower

Plussat: New design and tile work, very spacious, makes it feel more homelike

Plussat: no breakfast, location was crowded but had plenty of things to do around in the area.

Miinukset: needs updated

Miinukset: There were bugs everywhere and the blankets have cigaret holes in them.

Plussat: It was awful

Miinukset: Everything

Plussat: Room was well equipped.

Miinukset: Roaches and Silverfish. Location is in the airport flight path.

Miinukset: Every day my room key wouldn't work

Miinukset: Disgusting, sheets had stains and cigarette holes, bathroom was disgusting

Plussat: The manager was responsive to requests.

Miinukset: Cleanliness, poorly maintained, infested with bedbugs.

Plussat: not very much of anything

Miinukset: not very much

Plussat: I did not stay.

Miinukset: Old & did not look clean.

Plussat: The room was old. But for the price I paid, I really couldn't expect anything more. The bed was fine the sheets are nice. It was very close to the Knoxville airport which was great. All I really needed was a place just to lay my head for a few hours.

Miinukset: The room needed a good cleaning. Even though it was old it was not overly clean. Again for what I paid and the proximity to the airport it was probably a good deal.

Plussat: Not one thing the place is a dump place were you might get mugged unsafe staff is shady

Miinukset: Room.was ok.just the bed was awful

Plussat: Saw cockroaches in the room in the middle of the night which made my stay difficult.

Miinukset: Cockroaches ruined my stay.

Plussat: It had a bed

Miinukset: We found a heroine needle and drugs stowed above the entry way to the bathroom. We found a mouse dropping on bedside table. You have to walk back and forth to the different hotel entrances to talk to the employees or get your card keys. TERRRRRRRIBLE