Etsi halvat lennot: Alitalia

Miinukset: Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again.

Miinukset: Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again.

KLM switched to Alitalia at online check in

Plussat: KLM Flying Blue App ( which I didn't get to use because they switch to Alitalia at check in)

Miinukset: KLM switched to Alitalia right at online check in time, which made things very confusing. Even the flight number changed. It would have helped if KLM would have let customers know this in advance.

Just OK

Plussat: Boarding was on time for all my flights.

Miinukset: KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account.

Plussat: Plane was new

Miinukset: Plane was late

Unorganized and impolite

Plussat: The helpful crew on the ground in athens

Miinukset: Delay, change of gate, crew on ground helpful but crew on board was not polite at all.