|Top-reitti||Rooma Leonardo da Vincin kansainvälinen lentoasema – Milano Linaten lentoasema|
|Top-lentokenttä||Rooma Leonardo da Vincin kansainvälinen lentoasema|
Plussat: Plane departed early and arrived early. No incident.
Miinukset: Alitalia chose to offer no-servce flights. Not a cup of water. Passengers need to go to the back of the plane, where the attendants sit together and chat the whole flight, and ask for a (tiny) bottle. What they do during boarding is jump on anyone who would dare to place a piece of garment in the overhead bins. It comes through as a fad...
Miinukset: Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status.
Plussat: FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID).
Miinukset: The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;
Plussat: We hardly saw any member of the crew. They were in the back, in a closed area, chatting among themselves.
Miinukset: Serve at least one cup of water. It was not offered, nor available.
Miinukset: The food, the entertainment
Plussat: I liked nothing, and am sorry for the time i waist it with Alitalia. Especially after not letting me use the lounge even thought I am an elite plus with skyteam and Alitalia is one of the alliance member.
Miinukset: Applying the rules and respect my skyteam elite plus membership.
Miinukset: changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,...
Plussat: Excellent dinner
Miinukset: Breakfast was dreadful
Miinukset: All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space
at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time
Miinukset: Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes
Miinukset: Strike delay. Very poor food. Cramped chairs. I flight entertainment
Plussat: Boarding was ok compared to other Alitalia flights
Miinukset: A snack between the meals. More food options for the second meal.
Plussat: Crews are nice n snacks are okay.
Miinukset: Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!
Plussat: Snacks were okay.
Miinukset: Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee.
Miinukset: El avión, en especial los baños, muy mal estado
La tripulación con poco tacto para atender
La comida en primera muy poco apetitosa
Miinukset: Hour delay getting on the plane, after going through boarding. No explanation as to why.
Plussat: Ground staff
Miinukset: More baggage checking counters.
Miinukset: More variety of movies
Miinukset: Seat assignments sucked. Could not seat together
Plussat: The crew was not grntle
Superb flight and snacks provided
Plussat: Flight was smooth
Miinukset: Delayed takeoff. That happens but very poor communication about the delay.
Miinukset: OK flight, evening Business class
Miinukset: The seats aren’t comfortable, the entertainment system is finicky, not much leg room.
Plussat: Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda
Miinukset: Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible.
Miinukset: As so often with Alitalia the flight was delayed by 1 hr 20 mins
Plussat: Easy check in and easy baggage claim
Miinukset: They can easily work on the food
Plussat: Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner.
Miinukset: Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times.
Miinukset: they must work on quality and price
Miinukset: No food
Miinukset: Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated
Plussat: Even though the plan was full, the boarding process was quick.
Miinukset: Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile.
Plussat: on time departure and arrival
Miinukset: price for baggage, water is only “service” on board
Plussat: Good flight. Crew was nice.
Miinukset: Better entertainment
Miinukset: Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move.
Miinukset: Better pillows...as simple as that
Miinukset: This flight had the least legroom of any flight I've ever taken.
Plussat: Seamless boarding, departed and arrived on time.
Miinukset: Very surly and unhappy looking crew
Plussat: Crew were friendly and helpful.
Miinukset: Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic.
Plussat: Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,
Plussat: People next to me
Miinukset: Seat, food , no fee for bag, and service
Plussat: Peu de place pour les jambes
Équipage très sympa
Miinukset: Plus de place pour les jambes mais vol rapide donc Ok
Plussat: The site was convenient and comfetable
Plussat: the flight was on time
Miinukset: for sure the seats, the screens and bathrooms. the plane was so old!
Plussat: the flight was on time
Miinukset: for sure the seats, the screens and the bathrooms. the plane was soooo old!
Miinukset: Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing.
Miinukset: The A330 really needs a makeover... Other airlines offer a better service in Business class
Plussat: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.
Miinukset: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.
Miinukset: O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima
A melhor coisa a fazer e usar outra companhia.
Miinukset: Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais.
Plussat: The crew was really extremely courteous - and because it's off season, there was a lot of spare space.
Miinukset: The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)
Plussat: nice crew on the Rome to US leg
Miinukset: Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’
Plussat: Very new and clean plane.
Miinukset: Nothing it was all good.
Miinukset: Seating, food, entertainment, communication and comfort
Plussat: On time and complimentary drink
Miinukset: The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle
Plussat: Amazing crew helped us check in our luggage at a reduced rate.
Miinukset: More inter European connections at more competitive price
Miinukset: Everything was good.
Miinukset: It was delayed by 4 hours