Bilderberg Garden Hotel

The location is excellent and the neighbourhood is wonderful with groceries, shops and cafes. Walking distance or tram to museums and city sights.

The check in was BRUTAL. We had asked for an early check in. Not available. We went away and came back as directed. Still not ready. The hotel must know that North Americans fly overnight to arrive in Europe the following day. We were tired. We sat in the bar area hoping to get a drink or a coffee. Nothing. Staff ignored us completely. Then the bar woman came to tell us that we could check in. The desk staff refused to come over. Hotel desk clerk was actually very bitchy to me. Rolled her eyes. Snapped at me. Talked to me like a child. Repeated her directions slowly and more times than necessary. She was a poor face for your hotel. I have stayed at this property before - I have not been treated that way in the past. I am an adult woman, I haven't been talked to like that since I was a child. For the rest of our stay the other desk staff was helpful. That woman ignored us completely. We had to check out early due to the global health and travel restrictions. The 7 to 3pm shift knew what to do.

I got charged 631.40 euros as a guarantee for the minibar that was empty and never refiled,btw i found out about that at the reception. Also i found a blood dots in my toilet.p

room size and fast internet

broken toilet couldn't sleep no store not a 4 star hotel by any means bad service

I do not recommend this hotel.

We very much liked the hospitality in your hotel especially during breakfast the staff was helpful and gave us a comfortable feeling

It was a pity that the shower was leaking into the bathroom and the water gathered round the toilet which made the floor very slippery.

They made me sign a pre-authorization with the room rates + 50 euros per day for frigobar (so expensive). When I did my check out (I paid in cash) they couldn't cancel this pre-authorization with the machine (they sent a fax to the credit card office) and I am always very afraid of this kind of cancellation. I had to change my room 3 times (the door didn't close well, they gave me a double bed but I have asked for 2 sigle beds, etc). They didn't have someone to help with the luggage (when I arrived and left the hotel).

staff

wanted 1 bouble and 1 twin room got 2 doubles