Naples hotellia

Plussat: The grounds were well maintained. Everyone from the valet to the front desk staff to housekeeping were soo friendly and accommodating. Some perks included the free "golf cart" ride to the beach, where we had complimentary chairs waiting for us. And the Trolley ride which came directly in front of the hotel and looped around Naples with 12 stops where we could have jump on or off - the ride was 2hrs with commentary. We also did an Everglades tour which was fun but I wish all the 6 boats would have gone separate ways in the Everglades. Instead we were all treading the same water in the same area.....but everyone on the tour was nice and very knowledgeable.

Miinukset: Everything was good.....nothing bad to say.

Plussat: Nice bathroom and view

Miinukset: Uninspiring room service menu and dining options, room needs update

Plussat: Not much ! They had ZERO CHAIRS BY ADUOT POOL in the sun.. they only ones facing sun we’re pricey cabanas ... which in the TEN days I was there WERE NEVER RENTED OR USED !so the 12 LUCKY guest that got the front row of chairs by pool on SHADY side .. how to spend MOST of the day LIFTING THESE AWFUL HEAVY CHAIRS ! I got lucky TWICE in 10 days .. and I hogged my spot all day. My room was FILTHY and two days made never came and it was NEVER HLLLL

Miinukset: See ABOVE ⬆️⬆️⬆️! EVERYTHING ! Beds were Awful / hard No furniture in room .. no microwave Bureau was a toddler size ??

Plussat: Everything was just perfect. The staff was so great and check in and out went smoothly

Miinukset: The sun chairs at the adult only part need some update. The matress tend to sink down. Almoast everyone had this problem and people were sinking down :-)

Plussat: rooms, beds, staff, food, location

Miinukset: extra charges: $18 beach umbrella, $37 resort fee. $18 parking

Plussat: Adult pool

Miinukset: It’s called a Beach Resort, but not on the beach you have to walk or ride golf cart .5mile to get to the beach.

Plussat: Food was good, beach was nice

Miinukset: Taking a shuttle to the beach, pool a little small and crowded

Plussat: Close to Waterside Shops.

Miinukset: No

Plussat: The room was fabulous, the bathtub and shower are huge and amazing

Miinukset: They charge $18/day for parking-that’s more than I pay to park in NYC!!! We booked this hotel exclusively for the water slide and it was closed 2/3 days we were here. Very disappointed

Plussat: Lovely big rooms and balconies Lovely staff Good pools Great beach

Miinukset: Expensive Not enough sunbeds Objected to being charged for the use of a beach umbrella as we feel this should have been included in the resort fee

Plussat: I liked the beach and the pool and the tennis courts.

Miinukset: The bugs

Plussat: Good restaurant but a little overpriced . Room had a nice view and was clean but bathroom had no counter space. Beds are very comfortable

Miinukset: Furnishings in room were basic. Beach was a 20 minute walk away and was very crowded

Plussat: Staff really friendly, good hotel for kids. I was traveling with 2 babies and everything was perfect! The beach is really nice , seems like a bay. Excellent breakfast.

Plussat: Staff, Tiki bar, beach, pools

Miinukset: Hidden resort fees. Why can't hotels be up front about the real cost. I paid over $---- per night. Would have been happier to pay more per night than be surprised by resort fees that were not displayed up front when booked. Still would have booked it!

Plussat: Location to the beach

Miinukset: Elevators and music. And pools close at dusk. And everything is sold separately. Be nice to have an all inclusive option.

Plussat: Loved the view and location

Plussat: location is excellent. Facilities are amazing. Staff is very helpfull

Plussat: Incredible location right on the beach, beautiful rooms, great staff

Miinukset: Food and Beverages incredibly expensive

Plussat: Location

Miinukset: Na

Plussat: Everything I needed in my room was in the room. From the balcony I could drink my early morning coffee and watch the amazing wildlife in the Mexican Gulf. I saw manatees and dolphins as well as a variety of wildlife.

Miinukset: The service was a little slow at times but still within the bounds of acceptability

Plussat: The Overall comfort öf the bed and room.Also the location of the Hotel and beauty of the facilities,including the pools,etc.

Miinukset: Nöthing comes Tor mind.

Plussat: Great location, nice facility

Miinukset: Way too expensive for what you got. The coffee maker in the room was a joke, neither of us could figure out how it worked. By contrast, the Marriot we stayed at was less than half the cost and offered a complimentary breakfast every morning that was outstanding as well as happy hour every afternoon with complimentary beer and wine and houerdourves. Then there was the bogus “resort fees”. Do you get the sense we don’t like getting taken? Won’t get taken again.

Plussat: breakfast is great ! on the worter gorgeous water front view , with sunsets to die for!!

Miinukset: We loved everything , especially our view which was priceless, everything was very expensive, but we knew that - this was our third stay ( 3 years in a row ) WE were delighted to have saved 1,000.00 booking with this APP . We were on the 10th flooor only one elevator was working the entire stay , ( long waits )

Plussat: The space and the view!!! The location!!

Miinukset: The service of vallet parking is excellent!! The crew of the Restorant is not the same!!!

Plussat: Quiet, never heard any hallway or elevator noise

Plussat: Location to the beach is perfect. Room was clean/cleaning staff excellent.

Miinukset: Waitress at poolside bar was somewhat rude. Pool bathroom wasn't always clean.

Plussat: Loved the beach area. The pool area was also nice.

Miinukset: The price of food and general needs at the resort seemed very overpriced. Service was also on the slow side.

Plussat: Great location, staff was tremendous ....food was outstanding

Miinukset: There was nothing we did not like !

Miinukset: First come first served at beach restaurant but no one in control. Needs Hostess to control.

Plussat: On the beach.

Miinukset: Everything cost “extra”. Had to pay for rental of beach chairs and umbrellas daily. Parking was a struggle, never enough spaces available. No microwave in room. No wait service at the pool or on the beach from the pool bar. For the price we paid for the room, I feel these should have been included and offered.

Plussat: Beautiful beach front property. Restaurants, entertainment. Loved our balcony over looking the Gulf. Beautiful sunsets.

Plussat: The relaxed atmosphere

Plussat: GROUNDS POOL AND OCEAN ARE GRAT AND THE SUN SET WERE BEAUTIFUL

Miinukset: HAVE TROUBLE WALKING LONG DIST ASK IF MY ROOM WAS NEAR BEACH OR POOL WAS TOLD NOT A LONG WALK AND A GREAT VIEW FROM BALCONY WAS PUT IN LAST ROOM AWAY FROM BEACH AND POOL AND VIEW WAS OF THE PARKING LOT ALSO HALF THE CLOSER ROOMS ON FLOOR WERE EMPTY

Plussat: Location

Miinukset: I was double charged for my reservation and the room was next to the noisy elevator. There is a terrible odor in the building I was in due to previous water damage.

Plussat: Location

Miinukset: Had to pay for everything including sun loungers!

Plussat: Location and access to beach. The lady concierge did an excellent work in recommending places to go.

Miinukset: 1) Even though beach chairs and umbrellas belonged to hotel, they charged very high for its use. Same to guests as to non guests. 2) The hotel has enough facilities for 4 stars, but quality is not 4 stars. Maximum 3 stars

Plussat: Great breakfast, close to everything and a wonderful shuttle service to key points in Naples.

Miinukset: One complaint. Bartender at night was bad... bad attitude, bad service and just overall in the wrong profesion if you ask me. We gave our order for 2 drinks and then watched her chatting with other patrons, take her time with all other various tasks and just take her sweet time doing whatever for 10 mins... drinks still not made (2 very simple pours..) so told her "no thanks, good night" and left... ugg... such a bad ending to an otherwise great experience in Naples all week.

Plussat: Room and view

Miinukset: The bedding was worn. Not very good wuality

Miinukset: Right under the approach for the airport!! Very Noisy

Plussat: Friendly very helpful staff. Valet gentlemen were outstanding. helped with directions where we were going, etc.

Miinukset: I had to find the ladies who clean the rooms 2 days. :( Day 1: Didnt leave clean towels or replace coffee we used. Cups were dirty, didnt leave new clean glasses or coffee cups. Day 2: Cleaned bathroom BUT left no wash cloths or hand towels. only left 4 large bath towels. DID NOT MAKE BEDS. ???? THEY ONLY CLEANED HALF THE ROOM. We left at 8 am that day and didnt return until 4 pm. Do not disturb sign was put on door ??? I saw cleaning person in hall and brought her to room to show her ??

Plussat: Great location, very good breakfast, friendly stuff.

Miinukset: parking fee.

Plussat: I have stayed at this hotel many a times. The location is incredible very nice recreation views relaxation.

Miinukset: The GM was not there I had a staff member threaten me I had no air conditioning I could not get out of the parking garage because you refuse to lift it up one of the worst experiences ever we hired it was not high standards it was utterly disgusting. I

Miinukset: Black mold in room

Plussat: breakfast was fine; excellent omelets; shuttle bus service was a big plus

Miinukset: hours of breakfast should be extended one additional hour; housekeeping and making up room daily was very late

Plussat: Location

Miinukset: Very loud. Kids running thru halls,dropping things above us. Room over looked pool. Bar located adjacent to pool. Exterior bar doors left open. It was 1am and people at bar we’re still screaming. Impossible to sleep.

Plussat: Breakfast was great - hotel was VERY busy (guess February is "season") so they ran out of some things and it took awhile to replenish. I saw people fill their entire plate with fruit so that didn't help. Staff throughout the hotel was super. Igor (at shuttle/valet port) was awesome - a virtual tour guide and very sweet. The location was super! We'd never been to Naples before so just loved that we had a water view from our balcony.

Miinukset: The poolside restaurant seemed to be a bit short staffed. Quite a wait for food sometimes, but the food was excellent when it arrived. There really wasn't anything we didn't like. It's a very nice property, super friendly staff.

Plussat: Clean environment and good breakfast. Friendly staff. Well maintained pool area in front of water with view. Good location with restaurants and bars across the road. Close to downtown and beach within 15 mins drive. Rent a bike or kayak.

Miinukset: Toilet seat space is little tight. Bathroom counter have limited space but the rack below can hold personal belongings. Toilet is not cleaned thoroughly during room service. We have a double queen, the kitchen area is small even we don't really use it.

Plussat: A short walk to the bustling shopping and eating centre of Naples

Plussat: Beautiful grounds, interesting artwork, great clean room was an update at a great price!

Plussat: Upgraded us to a lovely suite with separate rooms. Perfect since it was a mom's weekend away.

Miinukset: Sadly no dinner faculties on site. Other places ose by, but we wanted to be able to stay put.

Plussat: Suojaisa ja viihtyisä uima-allasalue sisäpihalla oli miellyttävä kokemus. Mainio yhden yön pysähdyspaikka. Kannattaa valita alakerran huone.

Plussat: Viihtyisä hotelli. Lämmitetyt uima-altaat, joista toinen poreallas. Kaksi erillistä allasaluetta. Majoittauduimme patiollisessa huoneistossa. Oli mukava kun auton sai ajaa suoraa oman huoneiston eteen.

Miinukset: Kuvauksessa puhuttiin täysin varustellusta keittiöstä. Todellisuudessa se tarkoitti pesuhuoneen liukuovikaapissa sijaitsevaa mikroa ja pientä jääkaappia joka kävi niin kylmänä, että kaikki jäätyi.

Plussat: Warm greeting. Overall clean, nice pool and breakfast.

Plussat: Very quaint, clean, serene atmosphere. Free breakfast at the Tiki Hut was delicious!

Miinukset: The rooms were very clean, with very comfortable beds. The bathroom was clean and well appointed, just a little tight for my 6'2 husband.

Plussat: The suite that we stayed in was spacious, clean & in great proximity to the beach. So many things in walking distance. Publix, restaurants, shopping, etc. Also has two pools.

Miinukset: Not pet friendly

Plussat: Location

Miinukset: Had issues with TV, the breakfast was served outside and terribly hot, we stay at Beat Westerns all the time. Was disappointed. Property was obviously ONCE beautiful. Room was ok but place looked run down. Kept the inside room where you could eat closed.

Miinukset: Smoke detector went off at 2am But someone came quickly to replace

Plussat: Location was good. Good breakfast nice pool and hot tub

Miinukset: Rooms and grounds need up dating

Plussat: Room & bathroom very clean.

Miinukset: No bathroom in the Pool área

Plussat: Didn’t like that the website said there was a restaurant and bar and there was neither

Plussat: Location

Miinukset: Staff very rude. Knocked on door at 330am without calling

Plussat: Overall good hotel.

Plussat: Good location ,area walkable , close to shopping and restaurants.

Plussat: Great location. Centrally located and conveniently in the center of shopping beaches and entertainment.

Miinukset: Room was not exactly the cleanest when we arrived and smelled of stale cigarette smoke. About 2 hours after settling in the toilet bowl overflowed. Maintenance came and caused it to overflow 3 more times. Water was everywhere. They used all the towels we had to sop up the water. Their cleanup was less than satisfactory and unsanitary. It was now almost 2am We asked for clean towels and A shower mat etc. After almost 2 hours passing and few calls to the front desk, they sent up a few towels, along with a bad attitude. With only a few hours of sleep due to this mishap, I spoke to the person at the front desk. She was friendly and courteous the only thing Hilton offered me was an apology and the excuse that they are booked. This room was almost $400 per night. I have stayed at other Hilton Hotels for extended periods of time and this by FAR fell short of ALL the other properties. I am both disappointed and upset that I spent over $800 for 2 nights of subpar accommodations. shame on this Hilton

Plussat: The front desk team were very kind and helpful.

Miinukset: The Jacuzzi seems abandoned and the rooms are small, there is nowhere to put wet clothes on the way back from the pool.

Plussat: Everything was excellent on all levels The re

Miinukset: The restaurant Shuls was not as advertised

Plussat: Attractive breakfast room

Plussat: The Executive Lounge. The breakfast was very convenient and ample fresh servings were always available as well as the coffee.

Miinukset: While visiting with family and having coffee in the morning down at the pool, we were interrupted by the groundskeeper using a leaf blower.

Plussat: Staff very pleasant and helpful

Plussat: Great hotel. Nice location. Beautiful location.

Miinukset: Small pool. Located far from the coast.

Plussat: Shula's

Miinukset: No sauna

Miinukset: Uncomfortable room, over priced for the location, this is more of a 3 star hotel although we paid for a four

Plussat: Everything absolutely perfect! Excellent!!!

Miinukset: Nothing

Plussat: Rooms were immaculate! Beautiful property. Bikes were a great amenity on a cool morning.

Miinukset: I don't understand why you cannot do a room charge for Claws. Very frustrating as you're trying to relax by the pool.

Plussat: Location

Miinukset: We were put on the furthest corner, assuming because we had our two grand daughters with us.

Plussat: This is a very nice, clean hotel just a couple blocks from 5th Avenue.

Plussat: Staff very much looked out for our comfort & enjoyment. Thanks Terry!!!Great location: close to downtown & beach, rides to local places if desired & plenty of bikes available for guests to use as well.

Miinukset: Pool was a little warm for this northerner but probably set to preference of most. We swam forever at the beach

Plussat: Location and pool area.

Miinukset: Filthy floors in the property. Carpets stained and dirty. Pool side service very slow with only one person on duty with about 40 customers. Room decor was very dated, the photos online made it look immaculate but it was a bit tired.

Plussat: Everybody was very helpful. The gym was nice for a hotel

Miinukset: Needed some updating in the kitchen

Plussat: Location

Miinukset: I didn’t like the blue carpet in the bedrooms, dated.

Plussat: Just want to say a huge thank you to Mary. She did such a wonderful job helping me plan a memorable birthday trip for my girlfriends

Plussat: Only improvement would have been if it was actually located on a beach.

Miinukset: Too far from beach

Plussat: Clean, inviting, friendly staff.

Miinukset: Nope

Miinukset: Rooms were out of date.

Plussat: Price and location, pool

Miinukset: Road noise from 41

Plussat: Breakfast and pool are.

Miinukset: Old and Outdated.

Plussat: location

Miinukset: gym was small

Plussat: The pool was well kept. Breakfast was a buffet but very acceptable. The welcome on arrival was excellent. The on-site restaurant was very good. Easy access to Naples downtown.

Miinukset: There was nothing not to like.

Plussat: Clean room, housekeeping provides plenty of towels, great location, parking right outside the room. The motel was good enough since we were rarely in the room but I probably won't stay there again.

Miinukset: Since it's a motel, it's a bit noisy outside of the room (Bring a white noise machine). Housekeeping will leave a note on your door if you're out of the room by 10ish. I felt kind of rushed to leave the room which shouldn't happen.

Plussat: Location was good. Pool area attractive. Landscaping nice and lush. Breakfast good.

Miinukset: Sheets not high quality, pillows not down, air conditioner never got cool enough to sleep comfortably. No elevator. I can drag my bags upstairsbut I had a lot of bags for my tennis tournament. Desk clerk just said, you can handle it.

Miinukset: This was not a three star hotel. 2 at max

Plussat: Everything was fine

Miinukset: Bare wires where the phone should have been connected. Stayed for 12 days poolside and pool was never cleaned

Plussat: Exceptional staff, good evening entertainment, great food in restaurant, clean and comfortable room, consideration of us leaving early.

Miinukset: Small, crammed bath room.

Plussat: CV-19 closed down the breakfast buffet, but the hotel provided grab and go sack breakfasts with an attendant to supply beverages and such with minimum contact. Obviously making every effort to maintain service. The pool is very large and can even be used for swimming laps. Plenty of towels always stocked.

Plussat: The restaurant was Fabulous, the breakfast was great, location great..lovely pool...

Plussat: beautiful court yard and pool area

Miinukset: so called breakfast was sub par

Plussat: Pool area beautiful.Lots if chairs available Beautiful landscaping .close to restaurants for take out during corona crises. Pool was warm and clean . rooms were clean and comfortable . Parking by the room. Close to beach

Miinukset: Beach closed on next to last day due to corona virus

Plussat: Great suite, great location! Loved the pool area....

Plussat: Rooms were nice and clean. I liked the hours of the pool as well!

Miinukset: No

Plussat: The pool area was nice and the location was easy to get to local beaches.

Miinukset: No refrigerator in the room.

Plussat: The staff was helpful.

Miinukset: Really noisy neighbors.

Plussat: Not a thing as in my experience I would not recommend this hotel to anyone very unsatisfied and asked for refund within the first ten minutes after check in

Miinukset: Everything

Miinukset: A full length mirror somewhere in the room would have been nice. The only mirror was the one over the sink in the bathroom. Also, we had to ask for coffee packet refills everyday! I would suggest non-stick cookware in the rooms with kitchenettes.

Plussat: Great outdoor pool with heated water

Plussat: Nice updated clean rooms.

Miinukset: Nothing

Plussat: good location for a few days Naples

Plussat: I have asked for my money back. An IHOP on the premises parking lot is not a restaurant on location. There was no parking, one elevator, door did not lock- no customer service, they forgot to due my wake up call. Horrible customer service.

Miinukset: Horrible- No parking, not safe, no customer service. They lease space to IHOP which is open 24 hours. Not SAFE.

Plussat: Friendly staff, great pool and hot tub

Miinukset: Nothing springs to mind

Plussat: Clean and modern

Miinukset: Little pricey

Plussat: The pool, patio and room were all lovely. The housekeeping an valet staff couldn't have been more lovely.

Miinukset: The 15 extended length fire alarms Saturday morning between 7:30 and 10:30 am were obnoxious and the front desk staff's indifference to what an incredibly inconvenient situation it made was disappointing.

Plussat: Great location right on the water- marina, food very good, lots of shops & rooms very comfortable & balcony with water view

Miinukset: No

Plussat: Ideal location

Miinukset: Nothing

Plussat: It was a lovely hotel in a great location.

Plussat: Literally everything! The staff and property are simply amazing.

Miinukset: Nothing. There was nothing even remotely not great about this place!

Plussat: Very pretty. Nice pool

Miinukset: Long walk to the room Would prefer breakfast in the hotel

Plussat: Customer service

Miinukset: Waster pressure in room and sticky carpet

Plussat: The location and the quality. The staff were extremely responsive and personable. The lobby area was beautiful. The pool had plenty of chairs and umbrellas with a lovely covered sitting area with comfortable sofa like seating.

Miinukset: Absolutely nothing.

Plussat: great location, excellent friendly staff, clean and crisp

Miinukset: took some help to resolve a TV issue but the staff was quick and helpful.

Plussat: Great location in the heart of Downtown Naples. We very much enjoyed sitting out at the pool during happy hour.

Plussat: Location and pool area is movie material. Complimentary valet parking is a great detail. Service is tops. Definitely will return.

Miinukset: There was a thud, a noise, and couldnt tell where it came from but it was not loud and stopped in the evening.

Plussat: love it all!

Miinukset: awesome stay!

Plussat: service was excellent

Plussat: The standards at the Ritz are always high, the staff excellent and the facilites wonderful.

Miinukset: Since its recent renovation the prices have been raised outrageously

Plussat: Beautiful. Tropical. Relaxing. Gorgeous beach, love the golfing, tennis, kids facilities. My children loved the programming. GF menu in all restaurants. Didn’t feel we needed to even leave the resort!

Miinukset: Cons: coffee maker busted, asked them a few times to fix fell on deaf ears, no champagne offered upon arrival which others were offered. Is that b/c we booked thru a rd party? Asked a few times to make up the sofa bed and it was always “call us at bedtime”. Couldn’t be bothered to do what I asked. So, some inconsistencies and room for improvement. Will still come back.

Plussat: Food was excellent. Delivered piping hot to room. Staff very accommodating and sincerely engaged. Complements to your HR dept. All on-property restaurants were wonderful.

Miinukset: Daily cleaning of window glass. Grounds being mowed with noisy gas mowers while guests are trying to enjoy pool area. Electric mowers are available. Coffee bar in room was not adequately stocked.

Plussat: The staff here are second to none. The restaurants were lovely and the food was delicious. I felt extremely welcome and very safe. I wouldn’t hesitate to stay here again. The hotel was beautifully decorated for Christmas with all kinds of things to do for the whole family.

Miinukset: The gym had a waiting list for the Peloton bikes each time I went to workout. But the staff in there did a great job of helping me and brought me iced towels during my workout! Also while I was in the Spa I noticed it needed painting and could use updating in the decor department. The amazing staff deserves that! Honestly, those “First world worries” were the only things I noticed.

Plussat: I’ve never been and thought it was awesome! Will go back!

Miinukset: That I had to leave!

Plussat: The staff, particularly Ricardo, was super responsive and helpful. We were traveling during the very beginning of the COVID19 shut down and they handled it really well. We were so grateful to have the two bedroom and a full kitchen! It really made all the difference, especially once the restaurants started closing.

Miinukset: The beach chairs and beach towels were made available,, but they did cost $25/chair and $10/towel to use at the beach. That felt a little steep.

Plussat: Everithing

Miinukset: Nothing

Plussat: Great location. Great amenities. Comfortable room. Expensive...but you are paying for access to Naples Bay Club and close proximity to Old Naples and 5th Ave. Overall great experience. Our second time staying here and we will be back next year.

Plussat: THe front desk staff was exceptional , I travel a good bit and the service was outstanding.

Plussat: The room was recently updated and beautiful.

Plussat: The room was great.

Miinukset: It is hard to pull out of at times and the pool is rather far from the rooms.

Plussat: Rooms were beautiful, bed was extremely comfortable. Pool sparkling clean

Miinukset: Pool bar ran out of all draft beer, the 1500 ran out of wine, no ink in the business center’s printer

Plussat: The staff was just awesome. The room was one of the best I have ever stayed at

Plussat: service was good, all staff was very friendly

Miinukset: view was poor, water in the sink made noise until I adjusted the valve below.

Plussat: Not very family friendly for dining choices. However, was a great place. Staff was very helpful.

Plussat: Huoneisto oli siisti ja iso. Uima-altailla oli rauhallista ja riittävästi tilaa.

Miinukset: Uima-altaille piti kävellä yleistä tietä pitkin jonkin matkaa.

Plussat: Kuntosali ja klubi viihtyisät, hyvä palvelu.

Miinukset: Kulku läheisimmälle uima-altaalle katkaistiin, jos ravintolassa oli häätilaisuus

Plussat: all clean and very friendly employees

Miinukset: the lobby person could not give the correct info

Miinukset: we were not aware that the Ritz had two locations in Naples. this one was not on the beach but it is much better but f you want smaller crowds and more privacy. there is transportation to the Beach Ritz.

Plussat: Staff were very exceptionally friendly. Property was very pretty.

Miinukset: One staff at pool was a little rude.

Plussat: After Irma it is difficult to criticize, but my experience Was disappointing Tiny ants all over the place

Plussat: Golf couy

Miinukset: I got bait and switched with golf package and manager was less than helpful

Miinukset: Rainy Sunday night before Christmas with the hotel in the middle of no where and the main restaurant was closed. Had to do room service. Ridiculous Bar was open though. Ugh

Plussat: The best hotel in the world

Plussat: Love this place! Clean and comfortable room and bed!

Miinukset: The concierge wasn’t very attentive.

Plussat: everything.

Miinukset: Overall the hotel experience was excellent. My only disappointment is for such a high end hotel where we pay top dollars they turned out to be cheap of charging 9.95 for WiFi. In a hotel of this class it should be complementary.

Plussat: Beautiful areas. Pool is nice for both adults and kids. Room and bathroom were very spacious with a large balcony. It had all the amenities to make a comfortable stay. It had a Nespresso machine with was a welcome surprise. The room and bathroom were very clean.

Miinukset: Not too many lunch and/or dinner options. They should have more outdoor activities for both adults and kids. Also, They charged $562 to my bill for a dinner I didn’t even consume at The Grill (other RC property) I paid $180 cash for my dinner at the Grill and never gave them my room number. Please make sure you check your bill before leaving the property. They almost started to give me a hard time about it but I insisted they take it off my bill before leaving. And they dis. Besides this everything else was great.

Plussat: Thought all staff were excellent executive lounge very helpful

Plussat: What a wonderful hotel! We traveled with 2 small children and the staff was extremely accommodating, to the point that they even located a missing toy. Both rooms were impeccably clean, & the pool was gorgeous- just enough shade and sun. Will be returning

Plussat: beach location

Plussat: It’s beautiful! Everything is kept clean. Beautiful private beach!

Miinukset: I did not like that there’s only one person who runs the shuttle service. We took a shuttle to 5th Ave but when we called to be picked up, it took him 45 minutes to come pick us up. We had to wait while he picked someone up from the airport but they didn’t tell us that. This was the ONLY inconvenience we had during our stay.

Plussat: Location and staff are excellent especially the hotel employee at the front desk. Breakfast at Coast restaurant is delicious. Pool bar is wonderful. Staff are terrific. Rooms are comfortable and clean.

Miinukset: no

Plussat: The staff are so friendly and helpful!

Plussat: Kiva ranta

Plussat: The hotel is gorgeous! Beach immaculate-staff super helpful and friendly. Definitely kid friendly! Best beach bar in town!

Miinukset: Not a thing!

Plussat: Staff

Miinukset: Should have a walk in shower instead of a tub. Need exhaust fan in bathroom.

Plussat: The hotel was right on a beautiful beach, the staff were very friendly, and the room had all the amenities we could ask for.

Plussat: stayed there many times. Its clean, location directly on beach unlike others on beach. Love the amenities and restaurants and bar near the pool, and indoor. The weather was windy and cool and we rented the cabanas which was perfect. Service is wonderful.

Miinukset: Wished for a hot tub which the website advertises yet there isn't any.

Plussat: Everything. This place is a true gem. right on the beach. excellent location with food/beverage service on site.

Miinukset: it was a little pricey.

Plussat: Proximity to the beach. Views were amazing.

Miinukset: Dining staff was not up to par with the rest of the hotel. Beach staff were clearly being paid high tips from certain hotel guests and they were providing them with the best lounge chairs, free umbrellas and first row options the night before.

Plussat: Size of the suite

Miinukset: No excellent

Plussat: The staff was very nice, the service awesome and the free breakfast excellent. They also had live music during the day wich was wonderful.

Miinukset: No.

Plussat: Bathrobes and breakfast

Miinukset: Rooms dusty

Miinukset: The hotel is excellent but by the photos I thought it was on the beach

Plussat: The staff was very welcoming

Plussat: Breakfast daily

Plussat: Location and breakfast.

Miinukset: The gym was super dirty.

Plussat: I liked the experience checking in, the pool, the amenities, the fire pit, the shuttle to beach with chairs and towels, the comfort of the room, breakfast, and the responsiveness of staff.

Plussat: The breakfast was great.

Miinukset: Balcony was tiny

Plussat: So close to everything

Miinukset: Room was next to the elevator and Vanderbilt beach so crowded

Plussat: Excellent breakfast- good choice of fresh fruits, juice, yogurts and cereals etc. Also omelettes made to order along with pancakes ,waffles and lots of pastries. Enjoyed the guitarist who played at breakfast each morning.

Plussat: The property is very clean and well maintain. Staff is very friendly and helpful. Transportation to nearby beach which included chairs, umbrellas, towels and water was a nice added touch.

Plussat: Suite/ beds/pillows/breakfast/patio for dining/shuttle & Staff was wonderful from Housekeeping to the Managers to Shuttle drivers to Mandy & Sterling @ front desk!

Miinukset: Shower room needed some shelves to put case/belongings down on; otherwise, you’re running outside to “sink” area to gather belongings Also hooks closer to shower & more outlets

Plussat: great location, clean comfortable rooms, nice pool and hot tub

Miinukset: air conditioning is a little noisy

Plussat: Nice rooms, large comfortable beds

Miinukset: Hotel was more for business than vacation due to location

Plussat: HOTEL EMPLOYEE WAS WONDERFUL. SHE PAID ATTENTION TO EVERY DETAIL AND MADE OUR STAY SO ENJOYABLE. THE STAFF FOLLOWS HER LEAD, ALL HELPFUL, PLEASANT AND WELCOMING. FEELS LIKE HOME!

Miinukset: THE LOCATION. NOT THE BEST PART OF TOWN, BUT NOT THE WORST.

Plussat: The breakfast was tasty and plentiful with many choices. The staff at breakfast were very pleasant and kept the breakfast very clean and stocked.

Miinukset: The front desk staff were all excellent, very friendly and very helpful. Especially Ronald and Marcell (?) Loved the afternoon and evening cookies. That was a nice touch.

Plussat: N/A

Miinukset: more parking needed, had to park at Red Roof Inn

Plussat: Location New hotel Clean Design was smart

Miinukset: Lack of fine dining/bar/pool area was average

Plussat: staff members where very friendly

Plussat: Stuff very friendly !

Miinukset: Nothing in walking distance !

Miinukset: Very difficult to navigate in and out of the parking lot, due to the convergence of major roads.

Plussat: Enjoyed the hotel! Staff was great! Location was perfect. The breakfast was wonderful! Great experience!

Plussat: Clean

Miinukset: Food terrible

Plussat: The staff was impeccable. Very well run property! Breakfast amazing. Rooms were immaculate. I will return We stayed 3-1-2020