Antigua hotellia

Plussat: Everything

Miinukset: The first day the AC doesn't work, but the staff take care of that very quickly

Plussat: The Hotel ambient is very nice, highlighting the landscape of Antigua and giving a great experience for guests.

Miinukset: Not having breakfast included in the room’s price. But you can pay additionally for a great buffet in the Restaurant or ask for room service. Delicious!

Plussat: Nicely done rustic hotel with excellent service. Staff were great.

Miinukset: Not a lot of natural light in our room since it was in a small path, but nothing to complain about as I did not book any particular views

Plussat: I have stayed in 100+ hotels around the world. This is the most beautiful hotel I have ever stayed. It feels very natural while the place are super clean. Staff are extremely nice. I would come back to Antigua just to stay in this hotel!

Miinukset: None

Plussat: Everything. Comfortable beds, excellent showers, friendly staff. I have stayed in numerous different hotels in Antigua on different budgets and this is my favorite by far.

Miinukset: Not a criticism, but the pool and sunbathing area was extremely small. There may be another area for it but I was not aware of it.

Plussat: The decor and atmosphere is curated in every little detail. It’s an amazing hotel

Plussat: 1. Great staff, very helpful and accommodating. 2. Due to a lack of organising on our part we required a check out a day earlier which the hotel accommodated and there was no extra charge. 3. Superb/excellent breakfast which is set outside your room and delivered as table service. 4. Location is briliant! Close to everything. 5. Clean and tidy. 6. Good for couples. 7. Excellent size room and furnishings.

Miinukset: 1. Rooms based in the courtyard are open to disruption, especially on the morning. But otherwise it is queit and peaceful. 2. You must buzz in if returning late night. It woild be useful for guests to uave a key to main front door. Especially if you are a smoker and smoking is not allowed in the hotel courtyard. 3. Due to the nature of the building there is a lack of windows to rooms, but the property does have high vaulted celings. 4. Parking facilities are limited and guests are expected to park their car in another location and pay 50Q per night for the use of a enclosed manned parking space. 5. No robes of slippers are provided. 6. There is no complimentary tea or coffee in the room. But delivered to your room upon request. 7. Bathroom is is very small.

Plussat: Beautiful hotel and close to everything

Plussat: All was excellent..over the expectation. The rooms the location the breakfast a real luxury boutique hotel.

Plussat: Beautiful property, super clean, and the staff was amazing! Best sleep I have had on my whole trip- will be back!

Plussat: Hotel San Rafael is very close to perfection, for all intent and purposes for us was perfection. We were lucky in our choice to celebrate our weeding here. The garden is absolutely amazing. The furniture is unique and provides a fantastic setting to the hotel. Breakfast is very enjoyable and tasty. We stayed in room n. 4. The furniture used provides a nice touch of class without being over pretentious, we loved the room. There is also a lovely terrace with stunning views. And we loved the staff who have been, without exception, very understanding and have met our expectations over and above any high standards one can expect. In a nutshell, this is most probably the best hotel in Antigua. Really, we were touched by everyone at the hotel who really made our stay and wedding fantastic. A special thanks also to the owners who have been very welcoming and also facilitated all the preparation for the wedding. Thank all so much, we hope to come back soon.

Plussat: Nice atmosphere and rooms, good breakfast

Miinukset: Premium prices

Plussat: This is a gem of a property in a very central location. We fell in love with this unique hotel once we walked through the entrance and saw the beautiful interior garden. Each room is unique. We had no 7 which was very large with a really comfortable bed and so quiet away from the street noise. We absolutely highly recommend this property. The staff are friendly and really helpful and the breakfast is freshly cooked and delicious.

Miinukset: We loved everything.

Plussat: This is an exceptional hotel!!! Perfectly located, just a few steps away from Antigua's famous Calle del Arco and 2 blocks away from Antigua's Central Park, yet when you are within the walls of San Rafael Hotel it is delightfully quiet and serene. The staff is friendly, helpful, professional and so accommodating...helping us with taxis to and from the airport, arranging tours, and offering suggestions for local restaurants. San Rafael Hotel is wonderfully appointed...Architectural Digest style, but comfortable, warm and friendly! We HIGHLY recommend staying at San Rafael Hotel to anyone traveling to Antigua...you will not be disappointed, but rather your expectations will be exceeded!!!

Plussat: Nice rooms. Pretty grounds.

Miinukset: Eerie music playing. Have to pay for wifi

Plussat: beautiful place

Miinukset: food tastes weird ..not a good way. no coffee machine nor a tea pot in a room. the ways you can get yourself a cup of coffee or a tea is going outside or sitting in a crowd restaurant the view from my window was almost naked butts near tiny swimming pool that was not pleasant either a couple of guards at museum inside this hotel kept asking me show tickets and other stuffs if me and my kids were criminals

Plussat: Good kind people

Miinukset: Had a guest bang on my door and asked me to change my room. I had a do not disturb sign on door . I was personally disappointed....I was at hotel to escape a loss and to bring Christmas to the children at a local village small church...and completely shocked someone would knock so hard on my door after trying to enter...but call down stairs and staff was helpful

Plussat: Very pleasant stay, a hotel with a lot of charm. Possibility to visit the ruins in the hotel. The room was spacious and comfortable. Staff were perfect, very smiling. The spa is also to be tested.

Miinukset: Nothing !!! Breakfast, a little expensive and very European.

Plussat: Repeat visitor! Loved my stay again

Plussat: Atmosphere, Cozy room overlooking the pools, music, rose pedal in all of the ponds, banquet in the ruins of an ancient monastery, excellent food, outdoor sculpture garden high on a hillside, lush greenery everywhere, parrots on perches at the pools.

Plussat: Hotel seems beautiful on the website.

Miinukset: Rude checkin staff, rude restaurant staff, dirty pool, dirty bathroom, high creditcard block as jf they don’t trust you, water in the room for 5 USD. The things above would not be much of a problem, but the staff just made it an unpleasant and unwelcoming stay. They have some sort of arrogance over themselves since they are a five star hotel, but the level of service was the worst we have ever encountered at a hotel ever. Do not spend your money here, trust us.

Plussat: A very unique experience, excellent service, amazing goof, the most beautiful setting for a relax stay.

Miinukset: I Maybe better beds

Plussat: The staff, the facilities, the location, all the details in the room

Miinukset: Can't think of anything

Plussat: Loads ... great location and facility

Miinukset: We had paid in advance but at check out the lady was asking for us to pay again until we let her know

Plussat: The location, the ambience, the rooms and the food were all great. We were all comfortable and enjoyed the stay, the only complaint (if a true complaint at all) is the service speed. We would sometimes order drinks and would not get it till 15 - 20 minutes afterwards. After that, we would rarely see the waiter.

Miinukset: Service speed needs a boost. While not horrible to ruin our experience, it could've made it so much better and pleasant.

Plussat: Bed super comfortable and good facilities

Miinukset: My room didn’t have shampoo, conditioner only body lotion, we asked for one queen bed and they give me a double bedroom with no chance to change I hope they could give me at least a late check out but they didn’t...

Plussat: Very comfortable room. Very spacious. Away from noise.

Miinukset: Had some trouble finding the parking lot. While driving to the hotel

Plussat: Heated pool, great facilities, very helpful staff

Miinukset: They keep macaws in small cages, and I'm not sure how healthy these macaws are. Macaws live up to 70-90 years, and have to suffer in captivity for the amusement of tourists. Please move them to a rehabilitation center such as ARCAS, and please donate to that center to make their life better.

Plussat: Extremely professional hotel by any standard but especially in Guatemala. A well-oiled machine, and very family friendly, with a kid-friendly pool, playground, kid's club, cribs available, even kid-only toiletries! It was also very quiet. This was a welcome respite from more difficult travel around Guatemalal.

Miinukset: The restaurant has a nice enough menu but execution was spotty at best. Our breakfasts were poor, and the drinks need a lot of improvement, from smoothies (so gross!) to some of their "signature cocktails". Also, given how kid friendly they are, the Kids' menu was very lame and all options had meat (our kids won't eat meat). How hard would it be to have a quesadilla or bean and cheese taco option, or a pasta? They also would not make a kid's size or style pasta for our son despite having a bunch of pastas on the normal menu.

Plussat: I would absolutely go back again.

Plussat: Fantastic location great facilities in a lovely setting. Spacious rooms with a very comfortable bed

Miinukset: El precio demasiado alto para el el hotel, habitación pequeña y comida regular

Plussat: 5 star all the way

Miinukset: nothing

Plussat: The rooms were perfectly decorated. The bathroom was very spacious and modern. Comfortable bed. The breakfast was delicious!!

Miinukset: I think service can be better and the things they offer like there was no phone to comunicate with other rooms and they dont have a first aid kit!!!

Plussat: Delicious, fresh breakfast. Beautiful old Spanish style rooms with many private balconies.

Plussat: The kitchen, staff and dormitory really comfortable. Beautiful garden. Hot shower with pressure.

Miinukset: The laundry service was expensive and not very clean

Plussat: Staff was the most welcoming, helpful and attentive. Got the best and honest recommendations to tours. Loved beds with curtains, towels to use, lockers, and more.

Plussat: Central position, peaceful atmosphere, & great service for onward travel, and activities. Also, good food there.

Miinukset: Leaving!

Plussat: I loved this hostel. The atmosphere is chilled and the garden is lovely. They have absolutely everything you might need at their hostel and at a very good price. Showers are good, beds are comfy, breakfast is yummy and the staff, owners & Luka are awesome. I’ll definitely go back.

Plussat: Great hostel! The owners are kind, lovely and very helpfull couple. The room and bathroom are clean and comfortable, and the kitchen is big and very well equipped. We defenetly reccomand staying there! (:

Plussat: Hot shower and shower pressure. Common space is really nice. Location is good and calmly. Comfy bed. Staff is nice.

Miinukset: Nothing

Plussat: Luca ( dog) , the staff very kind, owners very social, I loved the social area, an amazing garden, beds in the shared rooms good, bathroom always were kept clean, facilities, internet connection was excellent and fast. You have everything there even a Food Menu. Payment with my Amex fast and easy. Hot water 24hr. I had a pleasant stay. Thanks.

Miinukset: As a suggestion you should put advertisements in each bed of the shared rooms about not eating inside, keep the door closed, put your phone in vibrator mode. The breakfast time may be extended to 9:30am or 10:00 am.

Plussat: Staff were fine and it was cheap

Miinukset: Location in booking is wrong it is much farther from the centre, much older and run down than it looks in the photos

Plussat: Perfect location. Great rooms, comfortable, big and clean.

Miinukset: Internet sign in the room weak or null

Plussat: Having stayed at dozens of hotels across Antigua, definitely found a new favorite during this trip! Palacio de Doña Leonor is a stunning and intimate property with beautifully appointed rooms, gorgeous communal spaces full or art and unique design, and staff were incredibly professional and friendly. Further, the location absolutely cannot be beat!

Miinukset: Nothing.

Plussat: The hotel is located in a truly magnificent old palace. So much charm! And just a block from the central square.

Plussat: The place is well located, it's very quiet even though is near the central park, the room is very stylish and spots on with Antigua Guatemala, the staff is very friendly.

Miinukset: Maybe a sign of "do not disturb" we were scared by the maid that wanted to prepare the bed, we were asleep when she arrived.

Plussat: Stunningly beautiful 16th century mansion with incredible history Excellent service from the staff

Plussat: We loved our room and the style of the hotel. The staff was friendly, and the location is excellent.

Miinukset: It is certainly noisy if you have a room on the street side of the hotel - I recommend asking for a room away from the street.

Plussat: Delicious breakfast, fantastic location easy walk everywhere, quiet. Amazingly friendly and helpful staff. I really appreciate the offer to iron and hang my formal dress. Thoughtful touches and clean comfy room! Cozy sitting areas upstairs near the rooms and beautiful open air tables for breakfast in the courtyard.

Miinukset: Long wait for breakfast, nice and relaxing if you have time, not so great if you have a timeline to be somewhere, but truly such fantastic food only a negative if you're in a rush.

Plussat: The staff were all exceptionally friendly and helpful. We thoroughly enjoyed our stay in this incredible city

Miinukset: Nothing

Plussat: Everything was great.

Miinukset: The limited parking space.

Plussat: Everything was excellent, lovely staff, nice room!

Miinukset: Nothing!

Plussat: Great!

Plussat: The staff is amazing. Never met nicer people in a hotel. Felt like I was staying with favorite family

Miinukset: Nothing

Plussat: Beautiful courtyard and pleasant staff

Plussat: Great small hotel, just a few block from everything. The staff is super friendly! The day before my arrival they sent me a message if I needed help with airport pickup, what a service :) Also the breakfast was very good, they had a menu where I could choose between different dishes. In the weekends the also serve pancake and some other dishes. My favourite was the omelet!

Miinukset: Don’t have anything negative to say about the hotel.

Plussat: The breakfast, good beds and linens, hot water, nice and helpful staff and pretty gardens. Also ample on site parking.

Miinukset: I found it a bit further from the center of Antigua than places I have stayed in the past. For me it was unfortunate and not a problem for the hotel but there was a local family with young child who cried late at night and was very active early, this worsened as the noise seemed to travel easily to my room. I stayed in what is known as a suite with private patio. It did have a small patio but did not see much of a difference from the standard doubles.

Plussat: Beautiful garden, breakfast included was very good. Room design and comfort level was very good. Quiet neighborhood! Didn’t use the tv at all but it was an old box tv. They had board games for us and brought candles and wine glasses when we bought one of the bottles of wine they sell at the desk.

Miinukset: I thought the breakfast was included but ended up paying a bit extra at checkout. Still worth it but not as outstanding of a value for price. Not in the hustle and bustle of downtown if that’s important to you.

Plussat: Well maintain, safe and beautiful facility.

Plussat: Great location with friendly and helpful staff. Place is very clean with a good breakfast. Lovely communal area to sit looking out on a peaceful garden.

Miinukset: Nothing

Plussat: Lovely place, extremely nice people, perfectly located, easy to park your car. Breakfast in the patio was extremely pleasant

Plussat: Location good bed pillows

Miinukset: Ha coffee could be stronger. Service and food .excellent. Antigua will soon if NOT already destroy the atmosphere with the many motorcycles and constant old Smokey noisy school buses throughout the city.

Plussat: Big comfortable bed, great terrace, good breakfast, hot-hot water

Miinukset: A little darker walk home at night

Plussat: The courtyard.

Miinukset: Bedbugs

Plussat: Great Breakfast. Beautiful setting. Best of all: the staff.

Miinukset: The rooms are gorgeous and the staff is friendly and helpful

Plussat: Excellent location, 2 blocks from Central Park. Beautiful hotel, one of the oldest in Antigua. Very spacious rooms with a great shower. Friendly, accommodating staff.

Miinukset: Beds were very hard and pillows were harder than we like for comfort. Continental breakfast was included but there was no protein included. We didn't find out that they had a menu to order from until our last morning as no one bothered to mention that.

Plussat: Nice big room, comfy bed, beautiful courtyard garden and helpful staff. The location is perfect, close to everything! Would come back

Miinukset: Can be noisy if your in a room closer to the road but didn’t bother us

Plussat: The hotel is located in the middle of the city but you don’t imagine that because of the tranquillity inside the property and rooms. Staff is extremely kind and supportive. The decoration is great and very clean.

Miinukset: Unfortunately, we had bad luck with our room. Indeed, the 3 beds room number 6 had a lot a things to improve. Nevertheless, our friends stayed in other room and it was great. Definitely, don’t include breakfast in your rate if it is possible.

Plussat: Rooms and courtyard.

Miinukset: Very nice property in a great location. Staff was very helpful. Rooms were comfortable. Hotel was busy with some kind of school during a couple days and evening. Classes in courtyard and parking area. Not a big deal, but it did change the atmosphere.

Plussat: I have been to this property many times. It’s my favorite on Antigua . Close to restaurants and shopping and the rooms are amazing.

Plussat: We loved our stay at Hotel Aurora! We did a last-minute booking late at night after a terrible AirBnb experience. The staff, accommodations, and location were all excellent. I will be staying here again for sure.

Miinukset: Nothing at this time.

Plussat: Excellent location to town square and all sorts of eating establishments Very secure Excellent staff Very clean Breakfast very good This is our 3rd time staying here - very helpful

Miinukset: Nothing we didn't like.

Plussat: Private parking, in antigua this is a valuable amenity, if you have car, place super clean

Plussat: It was very pretty and clean

Miinukset: I have a food allergy. I spoke to front desk about accommodating that for a packed breakfast when I had to leave the hotel early for an excursion. My request was completely ignored. No one was st front desk when I left and the employee who helped me never mentioned it again. Very disappointing.

Plussat: Great location, very clean, excellent & accommodating staff. Spacious room and 2 queen beds for our family of 4. Shower had good hot water.

Miinukset: Beds were pretty firm, though my husband prefers firm. Lightning in the bathroom was not very good for makeup application. Would have preferred the location of our room to be away from the outside dining area as the noise from people woke us up earlier than we would have liked.

Plussat: The location was good and the facility was great. It was well decorated. I fully enjoyed the

Plussat: Authenticity yet functional and clean

Plussat: Location was perfect....this is my 3rd time staying here and I would stay here again.

Miinukset: The bed was to hard for me but my mom thought it was perfect.