Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delay and change of terminal last minute
Overall a pleasant flight.
Kiire oli nousuun mut kerettiin ksikki hyvin
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Dreamliner was comfortable and entertainment system good
Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Plussat: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plussat: "Great crew."
Miinukset: "Ran out of business class meal. Substituted a Econ class."
Plussat: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Plussat: "The friendliness of the crew"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Good entertainment options. Nice flight attendants"
Miinukset: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Miinukset: "Flight departed 35 minutes late"
Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "Very friendly staff"
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Miinukset: "Two hours delay in the start."
Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"
Plussat: "The service, entertainment, food, the crew, the aircraft were excellent."
Miinukset: "They put us in a Transavia plane."
Plussat: "We love the flight all the way"
Plussat: "Plane service"
Miinukset: "1h30min delay at airport"
Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Plussat: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Miinukset: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Plussat: "Nice new Boeing 787, lots of space."
Miinukset: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."
Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."
Flight was on time but seat was very uncomfortable.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
This was a much better experiencie than others with AA
Worst airline ever don’t travel with American Airlines
I need to go back to waterloo this week
Miinukset: "The cabin was to cold 🥶"
Miinukset: "Too crowded c19"
Plussat: "Crew was nice and comfort was okay."
Miinukset: "There was no internet most of the flight it only worked for the first 20-30 minutes of the flight then they tried resetting it but it didn’t work for the rest of the flight."
Miinukset: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Plussat: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Miinukset: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."
Miinukset: "There was a delay on the departure"
Plussat: "crew was good. plane was clean"
Miinukset: "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"
Plussat: "Fast boarding"
Miinukset: "More snack choices"
Plussat: "The seat and entertainment were good!"
Miinukset: "The female flight attendant in business had a serious attitude problem! She made us feel that she was doing us a favor! My wife never received her coffee or her silverware. I had to ask the male flight attendant who was very courteous."
Plussat: "Responsive and helpful crew. Comfortable seating."
Miinukset: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Plussat: "Nothing really"
Miinukset: "The seats"
Miinukset: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
Miinukset: "Incredibly cramped airplane"
Plussat: "Everything in order and on time."
Miinukset: "Horrible service, clueless flight attendants, very unprofessional crew."
Plussat: "The legroom."
Miinukset: "There was nothing not to like."
Miinukset: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Plussat: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Plussat: "Good food onboard and very comfortable seats"
Miinukset: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Plussat: "Airplane food was good"
Miinukset: "I was in the air 24hr, the trip was as good as it gets."
Miinukset: "Delay in boarding was over an hour"
Plussat: "Relatively quick embarkation process despite having to walk outside. Got us safely to destination."
Miinukset: "Those old turbo props suck big time. Not only everything looks dated but the engine drone and especially the vibration are unbearable. I have flown turbo-prop in Europe and they didn’t seem so noisy and transmitting so much vibration."
Plussat: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Miinukset: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."
Plussat: "Nothing, American Airlines is the worst major airline now."
Miinukset: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
Plussat: "Right on time."
Miinukset: "I wish more food"
Plussat: "The check in agent was a complete &$@?(. I had luggage and asked if I there was a counter I could just go to. I was told no. After figuring out self check in at 5 am I had to tag my own bags then see her at the counter and reshow all my id etc. it would have been much easier to skip the self check in as o has asked. But that’s what I get for getting an American Airlines codeshare."
Miinukset: "American Airlines service was horrible, both on the ground and in the air."
Plussat: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Miinukset: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Miinukset: "I cancelled this flight months ago, yet it was still in your records"
Plussat: "Crew were pleasant Arrived safely"
Miinukset: "Seats are way too cramped especially for my broad shoulders. Beverage service was minimal"
Plussat: "Plenty space due to flight not completely booked ."
Miinukset: "No personal choice in entertainment."
Miinukset: "No screens in each seat."
Plussat: "It was on time. Crew were very good."
Miinukset: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Plussat: "My flight was early"
Miinukset: "I had to pay an extra $5 because I did not have a card to check my luggage."
Plussat: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."
Plussat: "Plane was on time, everything proceeded like clockwork."
Miinukset: "Paying for luggage or food."
Plussat: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."
Plussat: "Very quick connection"
Plussat: "The plane was really nice."
Miinukset: "The food was not good."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Plussat: "Got us on the flight and in the air fast."
Miinukset: "They had plane issues and then the flight was delayed and then they changed our gates."
Plussat: "One of my flight was cancelled I have to repay for a ticket which did not make sense"
Miinukset: "Why I have to pay for another ticket for my son when did it and then"
Plussat: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Miinukset: "Eddie Murphy wasn't on my flight"