Arica hotellia

Plussat: Staff were lovely. The room was spacious and clean. It is exactly how it looks in the online pictures which is nice. The B&B is approximately 12 blocks to the historic center. There is a large grocery store 6 blocks away. We were there over Christmas when everything was closed so we purchased food and our hosts graciously let us use their kitchen.

Miinukset: Breakfast was fresh but basic. Instant coffee and no milk provided. We purchased our own and left it in the fridge in the common area.

Plussat: Friendly owner and manager. Open late. Good local tips

Miinukset: smelly room. Not clean. Cold. Check in and payment could be faster but no worries... Arica is not a great city so dont get too many expectations

Plussat: Friendliness of the staff

Miinukset: Nothing to dislike

Plussat: Breakfast was a good, reliable buffet and available at good times. Bar service was nice by the pool. Thalassotherapy pool was fantastic.

Miinukset: It seemed that the ceramics or stones around the larger pool are due for replacement as they are powdering and uncomfortable to walk on.

Plussat: Good breakfast. Friendly staff.

Miinukset: Location is not the best, a bit far from the center. In desperate need of a revamp. Pricey restaurant.

Plussat: Excellent staff.

Miinukset: Rooms a bit run down.

Plussat: location near the beach, infinity pool plus regular swimming pool; breakfast buffet had a good variety to choose from

Plussat: WONDERFUL public spaces: terrace, bar/cafe, pools, personnel. Employees were very friendly and accommodating.

Miinukset: Rooms were small and for the price seemed “less than” everything. Very clean, nevertheless, and comfortable beds. Truthfully after the initial disappointment we did enjoy our visit.

Plussat: Beatiful View, confortable place. I enjoyed the 4 days in the hotel. The staff was very nice.

Miinukset: I would like to have more services, like spa o bicycles for rent

Plussat: The location and setting of the hotel was excellent- pools and dining room were really nice. The rooms themselves were fine but not luxurious. I would stay again because I thought the public spaces were really nice and complimentary breakfast was good.

Miinukset: Rooms were clean, but small and not especially good workmanship went into the painting/decoration of the room. Sea view room was nice.

Plussat: Comfortable, quiet. Lovely ocean view.

Miinukset: Dated. Is in the process of being re-vamped.

Plussat: Big room and clean.

Miinukset: A little bit more choices of breakfast.

Plussat: We had expected a more romantic getaway, it felt more like a business hotel.

Plussat: Very clean place, nice rooms and swimming pool, good location, very friendly staff.

Miinukset: Toils at the swimming pool.

Plussat: Excellent location, staff helpful and great, safe

Miinukset: No designated smoking area

Plussat: The employees are very nice especially the receptionist who was full of advice and super smiling and nice. The pool is nice and the breakfast is good with fresh fruits.

Miinukset: Nothing is particular, the price is higher that what we spent usually but if you have time in Arica it is a good value for money

Plussat: Very comfortable bed and nice big room. Perfect place to stay for a night after months of back packing. Good location near to many restaurants. Lovely pool on the roof and friendly staff.

Miinukset: Didn’t allow early check in before 2pm when the room was obviously available.

Plussat: Clean modern rooms Very helpful staff Right by pedestrian shopping street Roof deck Let me wait intil my late bus

Plussat: Very friendly and helpful host, making you feel at home. Spacious and clean room with all facilities.

Miinukset: Location in the middle of town is not ideal.

Plussat: God restaurant on site modern and clean room

Miinukset: Dreadful racket from an outdoor party in the bar over the road. Staff downgraded me to a room on the other side so I could get some sleep

Plussat: The easy access to the place and the friendliness of the staff.

Plussat: Very close to the beach, so good for summer vacation.

Miinukset: It's a bit far from the center, so will need taxi/bus to move around.

Plussat: Location and facilities

Miinukset: Late breakfast - difficult for business person

Miinukset: Staff lacks basic knowledge about the area - couldn’t tell us about buses and also didn’t mention that water bottles were not free ... wanted to charge double the price for them and after some discussion let us pay as we would pay on the street for the water . Those are things that need to be told to guests . Otherwise everybody was really helpful and nice !

Plussat: Excellent place to stay and relax, even though not much to do around the hotel. The beach is near. Sauna and massage for discount, which were very good!

Plussat: The indoor pool is great.

Miinukset: The windows are quite thin and you can hear the street and people outside really well. The hotel neither the room were clean (we found sand in the bed). The breakfast was basic and they were 30 min late compared to the advertised time.

Plussat: Price quality ratio Location

Miinukset: Breakfast could be better

Plussat: Breakfast was ok and the location also if you don’t want to be in the center of the city, easy to call an Uber and get there for $2000 aprox. Next to it there is a pizza delivery and and big supermarket “líder” if you need to buy something

Miinukset: The staff was cold, almost not reaction. The floor in the room was dirty and full of dust, not for walk without shoes and there was no hot water (not the only ones, we hear other people asking for it).

Plussat: Clean, comfortable room. Staff was very friendly and helpful. Breakfast was good, perfect for us. The location was not close to downtown, but it was quiet. It's easy to get around with the yellow colectivos and Uber. If you don't speak some Spanish, you might have difficulty.

Miinukset: We loved everything.

Plussat: The hotel is on a busy street but due to the construction you do not hear so much. Nice garden. Comfy beds.

Miinukset: In the morning the water was cold since all the people were showering in the building. We had a transistor build in the wall that was making really loud noises when we or our neighbors where using power. The wifi didn't reach our room also it says you can use it in all areas. Furthermore the day we arrived there was a lot of noise from the construction workers going on that are renovating some of the rooms. And for breakfest the milk was rotten.

Plussat: The staff is very attentive to the customers, present to answer all our questions and to help us as best as possible! Great breakfast well provided. Location ok, less than 2km from the center, you can get there for 3 € by taxi.

Plussat: The rooms have air conditioning, should be a requirement for hot climates. The breakfast personnel and front desk clerks are excellent and professional. The WiFi signal is strong and speedy.

Miinukset: The beds were not comfortable, the TV in the room had problems with the remote, and the signal quality was awful.

Plussat: Location, WiFi had good signal, the use of ramps to get to the upper floor rooms is very thoughtful for the luggage.

Miinukset: The bedsheets weren't fresh, and upon requesting change we were harassed by the maid. Fortunately, the rest of the personnel was very professional and attentive. The breakfast was very simple. During check-in , the room was not ready at the time reported by the hotel. The room didn't have A.C. but only a small fan.

Plussat: The apartment was very clean. The location was within walking distance of attractions and shopping. The wifi was good. The hosts are pleasant and helpful.

Miinukset: All the outlets but one are for round plugs, not blade, so take an adaptor!

Plussat: Close to center and el Morro, clean, nice apartment, hot shower. Arrived at 7 am, they stored our luggage from 9am until check-in (1pm)

Plussat: Location was superb

Miinukset: Bathroom tap/faucet handle kept flying off

Miinukset: No window in each room and the place is difficult to find ( new street )

Plussat: The location

Miinukset: Everything else

Plussat: Extra nice service. I was given a luxurious room but internet connection was too slow to use smart tv or stream on other devices.

Miinukset: Spotty wireless connection.

Plussat: real nothing

Miinukset: breakfast and no parking posibilities, occupied de non residents

Miinukset: Spider in the bed, Internet connection did not work well, Badroom facililties very old: bottum for the shower came of

Plussat: Excellent and friendly service

Miinukset: Wireless connection was too slow to use smart tv

Plussat: The bed was comfortable. The location was really good, it is around 20 minutes from downtown and there is a small supermarket two blocks away. Since we stayed for five days this was useful. There are some places to eat close by, although you could always walk to downtown too. The breakfast was good, the scrambled egg was tasty.

Miinukset: Some windows were broken, some insects could get inside and it was annoying. The minibar was empty and never filled, we filled it ourselves with some stuff we bought at the supermarket two blocks away. The staff is kind of awkward, although they are not bad, it was really awkward whenever we had to interact with them. You can't enter and leave freely, since you have to wait for them to open the doors (most of the time there was no one at the counter). Combining this with the previous point adds up to the awkwardness.

Plussat: Stayed here 2 years ago. Perfect then, that is why we came back.

Miinukset: Having to pay for coffee from the machine - the other stuff is undrinkable.

Plussat: Reception nice and friendly.

Miinukset: Staff at the restaurant eager to close down and noticeable because of sour faces. I discarded a short video I filmed of cockroach running along the floor of dinning terrace!

Plussat: The location was great

Miinukset: The manager of the restaurant shouldn't work at the hospitality business. He didn't have courtesy at all or comune sence with the clients. The restaurant was empty and stayed empty for hours, this was afte lunch, but the thought of us going to work, while enjoying a glass of wine was horrifying for this manager. I had to talk with the hotel manager and she was helpful.

Plussat: nice place, near the beach, clean and comfortable

Miinukset: Looks like some area near the hotel there is a water treatment plant, so sometimes smells funny, also the staff wasnt so nice, smile from time to time wouldn't heart anyone

Plussat: The location, the size of beds, the view, the breakfast and the parking lot.

Miinukset: The shower, the carpet in rooms.

Plussat: Perfectly clean, comfortable beds, easy very late check in. Breakfast was decent, not luxurious but satisfactory.

Miinukset: The location is not the best, it is far from the touristy places in the city and you will need to hire taxis/ uber to move around. There isn’t much at all around the hotel, although it is right by a long sandy beach.

Plussat: Great Customer Service . I have stayed at this Hotel a few times. My check out was extended from 12 pm to 3pm. Location and Breakfast very good. Helpful Staff.

Miinukset: The pricing for this type of property is a bit High.

Plussat: the location is perfect, on the mall in Arica. The room was good and the staff helpful.

Miinukset: The fact that the lift is inoperable, because of council etc requirements. The staircase is long and steep, and not to my liking in view of my age etc. In view of this, with the probability of another visit in the future, we will not be booking with Gavina. The was the third time we have stayed at Gavina Express and was always happy in the past. The lack of tea and coffee making facilities is unacceptable, and no bottled water, really!!!! Re: the breakfast, I could manage but hasn't changed since we were there last. I always bring my own coffee bags and tea because what's on offer is gross.

Plussat: Good location and WiFi, staff were friendly and helpful

Miinukset: Feels a bit tired. Keycards weren’t working when I stayed so had to be let into bedroom each time (a temporary issue I’m sure!)

Plussat: We loved the place - so comfortable and friendly. We could hardly get out of the bed in the morning. The bed was huge and ever so soft. Great breakfast. It is right in the center so we could hear people singing on the street. It wasnt a problem for us though.

Plussat: Breakfast

Miinukset: the elevator is normally out of service.

Plussat: Full breakfast included eggs, fruits, juices, great pastry, and very well run by their staff

Miinukset: Nothing

Plussat: Great location, really close to restaurants etc.

Miinukset: No breakfast box provided when we were leaving early.

Plussat: The room bigger and comfortable.

Plussat: Central to restaurants and plaza.

Miinukset: There was no hot water hotel is run down. We were leaving early and the hotel saud they were unable to organise anything which is disappointing as everyother one went out if their way to arrange something.

Plussat: Right on Arica s Main Street ...very convenient...nice room...good breakfast.

Miinukset: Nothing

Plussat: Comfortable rooms

Miinukset: Lack of. AC and fridge

Plussat: I got a (very) pecial offer. Otherwise, the value per USD would only have been good.

Plussat: The man at the check in was absolutely wonderful!!! So kind and helpful.

Plussat: HOTEL CONFORTABLE

Miinukset: NO TENIA WIFI

Plussat: They tried hard to please and to assist

Miinukset: We arrived in the middle of the night, nothing worked, Spanish, credit cards... she did agree to manana

Plussat: Central location, large room and bathroom, friendly staff

Miinukset: Poor WiFi - no signal in room

Plussat: Very helpful receptionist

Miinukset: Bathroom, breakfast, room smelt of cigarette smoke. WiFi did not work in bedroom

Plussat: Staff service

Miinukset: No mirror in the room