Hotel Indigo Asheville Downtown

The property is very nice! Great location in downtown, close to everything Coffee and breakfast were exceptional!

I have an emotional support dog ( German Shepherd ) that I was prescribed through my local VA for PTSD from the military. I was charged a 75$ cleaning fee, because she is not considered a service animal. I understand the stigma of ESA animals being registered under false diagnoses, but my need is factual. I was charged anyway. Upon checking in the lady at the front desk was rude. I checked in late (2100) and I’m not sure if she was just tired or what, but her customer service was subpar. Same with the gentlemen up front the next morning. He was in defensive mode and raising his voice as if I was trying to argue with him. I was simply trying to understand why I was changed for a cleaning fee for my dog. I stayed in a king room with a view. The view was horrible. I had a view of a parking lot and telephone poles. Not something I expected since I paid extra for the room. The bed was honestly very hard. I’m a side sleeper and my ribs and hips hurt the next day. I may as well of slept on the floor. The shower is slippery on the floor inside. The floor is made of slick ceramic tile that is slippery when wet. Just a lawsuit waiting to happen in the showers. This hotel is not recommended for elderly or families with children in my opinion. I came to Asheville for a relaxing weekend away. I should have booked with a cheaper hotel since I got the same experience. 344$ was not worth the price of my experience. Very disappointing.