Hampton Inn Atlanta-Buckhead

The beds, like all Hampton Inns, are great as are the pillows. The AC and wifi worked perfectly. The location is convenient in Buckhead although it's about impossible to make a left turn out of it.

The hotel is terribly understaffed. We arrived at 4:30pm and no room with two beds (what I had reserved and I'm a Diamond Hilton Honors member) was available. It was pouring rain and I parked under the portico in front. I walked out to put the parking pass on the dash while I waited to see if the front desk clerk could find a room for me. The Hampton Inn Shuttle Bus had arrived while I was inside and had honked at my parked car (and parents which were inside it although there was clearly no driver). Rather than pull in front of my car which would have been entirely under the portico, the van driver parked directly next to my car which entirely blocked people from going in or out of the parking lot next to the hotel. When I came out he told me I couldn't park where I had parked (which is the obvious place someone would park upon arrival at the hotel). I explained that the front desk was looking for a room for me and we were just waiting to unload the car. The driver was extremely rude and said I had to move immediately. He said I could park under the hotel. I did as he ordered but quickly discovered that the elevators under the hotel require a room key to access! I did not have a room key yet so couldn't use the elevators but I found a stairwell in the corner of the garage. By the time I got back upstairs the front desk clerk had found a room for me. I explained to him how rude the shuttle driver had been and the fact that he sent me downstairs where a key was required. He explained that he didn't have any control over other employees (hardly a good response) and that they were understaffed. The front desk clerk then said no business was perfect. This is horrendous behavior from any hospitality employee! Both the front desk clerk and the shuttle bus driver seemed to have no hospitality training. The drain in our bathroom didn't drain at all.