Hampton Inn & Suites Atlanta Airport North I-85

Needs a little work on reservations

Convenient to airport, clean and comfortable.

There seems to be a big disconnect in communication. I had a hard time understanding the staff I spoke with over the phone. They sent me a credit card authorization form so my kids would not have to use their credit card, I emailed it back along with my photo I.D., they couldn't find it and my son had to use his credit card for incidentals. Not a disaster, but I went through the effort printing, scanning, and emailing personal information for nothing.

Smoke

How the staff was nice on booking a room in May.

When the family walking in room, a wall of smoke smell hit you in face.

Courtesy pickup from the airport was prompt. Very warm greeting during check in. Courtesy driver stopped to see if all was ok when he noticed me out walking, which I thought was very nice. Also receptionist was very helpful in giving suggestions for dining during my stay.

Weak signal for wireless network, but this was resolved by obtaining a bridge from the receptionist at the front desk.