Loews Atlanta Hotel

The location and facilities were clean and beautiful.

They seemed to be having a bad day, the room was not ready for us at 4:30, we were told that we would receive a text notifying us when the room was ready and we never received that text. We were told that the town car would be available and we found out after multiple calls that it stops at 6pm on Sunday. Staff apologized and agreed to remove the Uber fee from our bill but this did not happen either. Less than expected service for an expensive hotel.

The location of the hotel was perfect for our stay while in Atlanta celebrating my daughter’s 16th birthday.

The disrespect and rudeness I received from the hotel staff, Fatima and Dwayne in particular, was totally unacceptable! However, the overall property was nice but I won’t be planning any more stays at Loews Hotel Atlanta in the future. I booked a total of 4 rooms... A Grand Luxury Suite, 2 Doubles, and even a King room for our driver. The Suite wasn’t ready for us at the normal 4pm checkin time. I didn’t receive the text from the hotel until 7:14pm while at dinner letting me know it was ready. The photo/text is attached. I experienced a terrible stay as a first time guest!

Steam room , gym, spa

Could improve pillows