Extended Stay America Austin - Southwest

Looks new but still the same

Staff was really nice. Comfortably close to other destinations.

Carpet was dirty and when we came back the entire hotel was smelling like a restaurant’s kitchen. Someone had cooked some terrible recipee and we were suffering the consequences.

they wouldn't let me check in until 5pm, yet their policy is 3 pm, because of this i was late to an event. oilet clogged after one flush. Dirty rooms. horrible experience

beware of smoky rooms--ugh!

Location was good for the event we had to attend in Austin. Beds were pretty comfy.

Despite the fact that we had reserved (a week in advance) and prepaid for a non-smoking room, when we arrived we got the last room they had, which was a smoking room. It was disgusting! Opening the windows and running the AC on high didn't help much. I guess because this is an extended stay hotel, some guests do smoke in the rooms for days on end. Beware that this could happen to you, because I think that one of the hotel's 4 floors consists entirely of smoking rooms. In addition, we had reserved a room with a queen bed and got one with two doubles.

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Due to a miscommunication I was unable to attend