Hilton Garden Inn Austin Downtown/Convention Center, TX

Housekeeping lacked cleaning. We had to call for more towels everyday. Leaving 3 towels for 4 people staying is not good. We had to call for toilet paper because no spare rolls were ever left. Why have a pool with a water fall and NEVER use it. Especially in the heat in July-August Unfortunately Austin has a bad homeless population which the hotel cannot control. But every time I left the hotel to the street I was approached by someone wanting a hand out. Which I did give some help but when you are there 7 days it gets to be annoying.

I liked the location and the valet employees where awesome had my vehicle available when I needed it

The hotel staff was rude, half of the stuff in my room didn’t work like coffee pot, blinds and the bed was horrible. Not worth the price I paid. I was supposed to have contenital breakfast and was told when I went for breakfast I was to pay for a bad breakfast. That cost me another 16 bucks a person. The food was cold bacon like jerky sausage rubbery. Will never stay at a Hilton again.

Great staff Great location

It was very humid AC does not work properly Elevators take a really long time For the price we paid all these things should be in good working order Besides that every thing was good