Holiday Inn Express & Suites Austin Downtown - University

1. Cleanliness, well trained staff and the breakfast 2. Location

This is not about the hotel and/or with its administrator. I only want to make other customers aware that the city of Austin allows homeless to be in downtown and there are quite a lot of them near the hotel. I know it's a social-economic fact.

The hotel itself was wonderful. It was in a great location near 6th Avenue which was where we spent most of our time. It was within walking distance from almost everything we wanted to do downtown. The rooms were comfortable and clean. The bathrooms immaculate. The breakfast was very tasty and had a wide variety of options. There was an excellent pool with a relaxing atmosphere and even a bar located outside. It was a very good experience for me and my friends.

The housekeeping took forever to get to our room. It was around 3:00PM before we got new linens and towels. The parking situation was a little bit confusing and the elevator required a room key to use but it was not explained to us. You can get into the elevator fine but when you select your floor you have to swipe over a sensor which was not clear. The location of hotel was ideal to downtown but it was also located right next to a Salvation Army and there were quite a few homeless people right down the street between you and downtown. It was easy enough to find an alternate route though.

Nice and new hotel. Very clean. Good pool. Nice staff.

A lot of homeless people on the surrounding streets.