Hilton Austin

I liked the location of the hotel, but I had a hard time finding where to go for dinner. The concierge was not at the desk when we started looking for dinner options and the reception desk only provided one suggestion for us. We waited for the concierge for 15 minutes while we researched locations on our own.

When we checked into the hotel we were provided a room charge $200 more than the booking we had confirmed through your site. It took a manager and 20 minutes of waiting to get this cleared. We also had breakfast included per our reservation but the receptionist failed to mention this as well. The parking meter was also not working so we left without putting our room key in the slot because we didn't know how to make sure to exit without the parking charge confirmation. Another customer who was entering yelled out to us that the parking machine was not working and just to leave. When checking out we waited in line while several front desk employees were alone at their kiosk, and kept rudely telling us to "wait" (one actually put their hand up and waved us away) and when we finally were attended to, she answered the phone that rang because the policy is to "answer the phone first" over talking to the customer who is standing in front of them (but at least she was friendly as she said that to us). Your front desk receptionists need customer satisfaction training.