Etsi halvat lennot: Austrian Airlines

Miinukset: The food was so cheap... pasta and a muffin. I’ll be looking around for another airline.

Plussat: Nothing

Miinukset: Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage.

Plussat: Staff and the service

Miinukset: Dinner was so bad

Miinukset: Complete experience and issue, resolution

Plussat: Crew was good and entertainment was great.

Miinukset: They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me.

Plussat: That we landed in the end

Miinukset: More communication to passengers when there are so big delays (almost 2 hours)

Plussat: Flight time was quite good

Miinukset: There was a 45 min departure delay and no announcements to us while waiting in the plane about it

Miinukset: Terrible food and service

Plussat: They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help.

Miinukset: It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too.

Plussat: The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows.

Miinukset: Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!

Plussat: The flight attendants where good and welcoming

Miinukset: Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard.

Plussat: New dream-liner from Wew to ORD

Miinukset: I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!

Plussat: Crew was positively and smiling.

Miinukset: Flight was 44 min late. Could have been on time

Miinukset: Team desn’t have much Client focus, seems to have more experience with cargo shipments

Plussat: Clean aircraft, polite crew.

Miinukset: 1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food

Plussat: We could walk around as needed. No restrictions. Free wine with meals!

Miinukset: Staff not friendly or offering of assistance.

Miinukset: Staff is not friendly, does not offer assistance or ask if you need anything.

Miinukset: Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly

Miinukset: Connecting flight tolerance and easy upgrade from one class to another.

Plussat: None of them above I'm not happy at all

Plussat: Lost my luggage

Miinukset: Not loosing my suitcase!

Plussat: Seat ok typical. Non busy flight lots of room

Miinukset: Food was poor

Plussat: Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je

Miinukset: So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again.