Etsi halvat lennot: Avianca

Plussat: Puntualidad

Miinukset: Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre

Plussat: Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954

Miinukset: We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing.

Miinukset: My wife lost the fly for delay in the first fly from Cúcuta to bogota

Plussat: Comfortable flight good crew

Miinukset: The boarding process could use help, to chaotic at times but some of the has to do with the countries policies. But I’d give it a B+

Miinukset: We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later.

Plussat: Crew was ok.

Miinukset: Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day.

Plussat: But this time everything was organized

Miinukset: Put the same way that’s its right now each get out by groups

Plussat: Flight was on time

Miinukset: Food was horrible and no drink options. I hate diet soda yuck

Plussat: The plane was on time

Miinukset: Food was horrible. No drink options.

Plussat: The puntuality

Miinukset: Possibility of entertainment in the plane

Miinukset: I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!

Plussat: Cleaning

Miinukset: Water and snack

Miinukset: The flight attendant was rude.

Plussat: Customer service didn't help me change my flight!

Miinukset: Customer service didn't help me change my flight!

Plussat: Customer service didn't help me change my flight!

Miinukset: Customer service didn't help me change my flight!

Plussat: Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone

Miinukset: Hire competent employees

Plussat: my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again

Miinukset: Hire competent SteFf

Miinukset: Got to the gate to check In no one was available called no one answered on the line on hold for 4h till some one picked up the phone and they wanted me to buy a new ticket

Plussat: No hay variedad en el entretenimiento.

Plussat: Cree was horrible handling the delayed flight eventually postponed until the next day

Miinukset: Better handling of the situation and not keeping people 2 hours in a plane with no air conditioning

Plussat: Plane was empty

Miinukset: Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me.

Miinukset: El.peor vuelo de mi vida

Miinukset: Flight was late

Miinukset: For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for.

Plussat: Nothing. I’m very dissatisfied.

Miinukset: Boarding time and process, plain conditions (Very filthy), Flight delayed one hour as per usual.

Miinukset: Punctuality and information to passengers