Bacolod hotellia

Plussat: Location and family oriented

Miinukset: Elevator service (1) slow ; no concierge; no luggage assist on check out; parking not adequate for amount of guests ( wedding we attended) bath needs updating

Plussat: Comfy bed, receptionist are nice.

Miinukset: Wifi is slow. We asked them to clean the room or at least pick up the trash but no one came up. We called the reception many times already,still no one came for it.

Plussat: Location is close to the airport. Rooms were clean and the staff were friendly and helpful

Miinukset: No negative comments

Plussat: Nothing, you get what you pay for

Miinukset: We had a problem with the shower, the water pressure was weak and and hot water was very inconsistent. The room was small and and they didn’t even provide hair dryer unless you asked for it. There was some construction going on inside the hotel and it was very noisy, they didn’t even ask our permission since the construction was right next to our room nor did they apologize. The hotel is very out dated and there is only one tiny elevator. It’s also very busy with functions and weddings

Plussat: Breakfast

Miinukset: The smell of the room was a little bit odd. The 2 female staff at the reception were unhelpful. On my last day, i bought 3 bags of pasalubongs (which were heavy so i used both of my hands). The door was next to the reception and both of them were just sitting there, the least they can do is to open the door for me but they did not so i used my back to open it. Bedside lamp has no bulb. Extension cord with usb port is available but it was a type b plug so you still need an adapter to use it.

Plussat: I like my room and the location of the hotel.

Miinukset: Maybe the breakfast. I hope they could offer more Filipino type of breakfast food especially in Negros province.

Plussat: Like: central location, quick and hassle check-in and check-out, they allowed us to check-in early (thank you so much!), very helpful staff, quick response to emails, comfortable beds and pillows (my true measure of a good hotel), strong wi-fi signal and decent breakfast selection.

Miinukset: Dislikes: NONE.

Plussat: The cozy vibe of the place and breakfast buffet feels like eating in the comforts of your own home.

Plussat: accessibility to all transportation,helpful staffs and affordable price.

Plussat: Very helpful staff. They allowed us to change in the room to formal attire for church wedding even before check in time of 2pm. Comfortable beds, very conducive for rest and sleep because of quiet area. Walking distance to San Sebastian cathedral where we attended Sunday mass.

Miinukset: Internet needs improvement. We had to go out of Room 104 to access internet. Anyway, the hotel provides open air lounge in the area outside our room. We could get strong internet signal from there. After all, we need internet only for checking email and search engines.

Plussat: The rooms were nice but they tried to put in too much furniture making it feel cramped. I liked they had a coffee machine but there was no coffee or was there a place to plug it in unless you moved it to the bathroom. It was nice they had a fridge--but no place to plug it in.

Miinukset: The location is really bad--on a dark street lined with nasty bars. All night long they played Karaoke on the street where this hotel is located. The music as so loud it vibrated on my pillow and we were on the second floor of the hotel. I slept very poorly. The breakfast is not the best either.

Plussat: Everything. The staff were nice and the facilities were okay.

Miinukset: Location was quite far from our Congress venue.

Plussat: - staff very helpful and smiling - good feel of safety inside and outside the hotel

Miinukset: - Poor and very limited selection at the breakfast. - light bulb has not been changed by housekeeping during our stay and still is not in the main room - microwave and sink are present (we booked small suite) such as having our own but limited kitchen but no plate, no glassware, no silverware to use - needs to request from housekeeping - time at dinner to be served was very long. - bathroom is old and outdated and towels are old and need to be changed

Plussat: We love the size of the room and the bathroom.

Miinukset: The breakfast buffet selection.

Plussat: The restaurant

Miinukset: The toilet is not clean properly

Plussat: None

Miinukset: Everything

Plussat: Nothing is likeable.

Miinukset: The room is dirty. Infested with bugs and cockroaches.

Plussat: The mushroom soup is excellent and the size is huge.

Miinukset: Breakfast is low-average. Not enough vegetarian choices. We ended up doing omelette sandwich 4 out 5 breakfast.

Plussat: Location was good. Staff was friendly and helpful

Miinukset: Room is outdated and air conditioning was loud. Bathroom was ok. Overall the property needs updating.

Plussat: Location. Courteous, helpful staff.

Miinukset: Mattress - lumpy

Plussat: Good value for money. Good location.

Miinukset: Wifi/internet was spotty and will require you to refresh your connection. Some decor are outdated, but I think they are in the process of updating, esp to keep up with newer properties like Seda.

Miinukset: Had no smoking area I had to smoke out on the street like a dog.poor people asking for money.was not fun at all.and to go for a swim was biggest drama .down the elevelator then walk other side then up then up the elevator then walk again to swim

Plussat: Staff were very friendly and helpful

Miinukset: Breakfast was too busy all the time with outside people coming in for the buffet as well. 2nd flr Rooms looked old and tired with bad lighting.

Plussat: Warm reception from all hotel workers from bellman to front desk to utility personnel

Miinukset: Not enough free drinking water

Plussat: Finding a hotel with swimming pools is not that easy in the Philippines. With the heat and humidity, it's delightful to have swimming pools to relax in. The staff was friendly and helpful. Lower your expectations for this 3 Stsr resort hotel.

Miinukset: Palmas Del Mar could definitely use a good paint job and some sprucing up.

Plussat: Nothing to like about this place.

Miinukset: EVERYTHING

Plussat: The place.

Miinukset: Room properties.

Plussat: Airconditioning was great.

Miinukset: No mini fridge. Wifi cant reach above the floors. Decieving directions on the signs pointing to thier entrance because it's blocked. We have to go around the mall again after following the arrows.

Plussat: Value for money.

Miinukset: Shopping mall closes at 8pm

Plussat: Accessible to robinson’s Mall.

Miinukset: The internet signal difficult to access. Always disconnected

Plussat: We arrived at the hotel at 6am and, because the room was available, were given the option to rest our tired bones via early check-in with a small fee. Between that, ease of getting transport, and its location beside a mall, I very much appreciated this place.

Plussat: I like the location as it is accessible to all with affordable price

Miinukset: There is not much of facilities like hair dryer, tea and coffee amenities and , kettle, considering that it is a "hotel".

Plussat: Good bed, good and modern air con, clean, nice staff, just the best value in Bacolod

Miinukset: Limited amenities but can’t ask more for that price, especially with a hotel connected to a shopping mall

Plussat: I love the large parking area.

Miinukset: Too bad they didn't have available the chicken dishes in the menu; my daughter wanted those.

Plussat: Everything about the hotel was excellent. Hotel staff very polite and helpful. Food very nice at good prices.

Plussat: cleanliness of the room, quite and huge parking area.

Miinukset: the checkin time, too late ~ long to wait.

Plussat: Nice hotel. Cheap and my partner liked the swimming pool.

Plussat: great location and pool.

Plussat: You need to improve the room television.....it's obsolete...

Plussat: The shower top was very old and broken but other than that everything was great! Definitely would book again. Breakfast was excellent too. The bed was comfy. Room was comfortable. Easy to find. The prices were very reasonable. Room service was fast. The shower top was very old and broken but other than that everything was great! Definitely would book again. Breakfast was excellent too. The bed was comfy. Room was comfortable. Easy to find. The prices were very reasonable. Room service was fast. The shower top was very old and broken but other than that everything was great! Definitely would book again. Breakfast was excellent too. The bed was comfy. Room was comfortable. Easy to find. The prices were very reasonable. Room service was fast. The shower top was very old and broken but other than that everything was great! Definitely would book again. Breakfast was excellent too. The bed was comfy. Room was comfortable. Easy to find. The prices were very reasonable. Room service was fast. The shower top was very old and broken but other than that everything was great! Definitely would book again. Breakfast was excellent too. The bed was comfy. Room was comfortable. Easy to find. The prices were very reasonable. Room service was fast. The shower top was very old and broken but other than that everything was great! Definitely would book again. Breakfast was excellent too. The bed was comfy. Room was comfortable. Easy to find. The prices were very reasonable. Room service was fast.

Miinukset: The shower head was broken. Some mornings we didn’t get the food we wanted. The website is very outdated.

Plussat: Good hotel in comparison to other ones in the city

Miinukset: Breakfast spread is too less

Plussat: The staff were all pleasant and helpful and rooms although in need of some TLC the bed was very comfortable and the rest of the facilities in the room were also OK.

Miinukset: The absence of a private bar, and the menu needs attention particular for international guests. The breakfast menu is far too small, the quality is ok just not enough selection.

Plussat: the spacious room!

Plussat: The food!

Miinukset: Shower handle was broken

Plussat: It was convenient for me since I have the event in one of their halls..

Plussat: Staff only

Miinukset: Food , cleanliness, cockroaches at the bathroom and cabinets, black water coming out from the shower / faucet.

Plussat: 24 hour food was available.

Miinukset: Breakfast area was too small and cramped

Plussat: The spaciously big room. Where you can enjoy to relax much better

Plussat: No surprises here because u get what u pay for with friendly helpful staff and security as well as located close to mall and it has 2 on site Restraunts as well as a 7-11 convenience store next door for those little needed items. A for all around rating

Miinukset: Needs a bigger menu but what it has is good

Plussat: Cleanliness and very friendly staff

Miinukset: 2nd floor has a staunch smell that is unbearable, no idea where from. At least a fridge is required to cool stuff

Plussat: Nice area close to malls and nice swimming pools

Miinukset: Amazing

Plussat: Close to mall and bus terinmal and 7 eleven has swimming

Miinukset: Nothing

Plussat: They don't maintain the bathroom correctly all shower or faucet are liking should be time to change it it's give bad notation to them...aside this it's correct quality price hotel

Miinukset: I know this place since 4 years big room correct price

Plussat: Good breakfast. The restaurant was good for lunch and dinner as well.

Miinukset: Very noisy hotel. I asked to be moved and was told it would cost an additional 10,000 Pesos. I needed to wear ear plugs every night in order to sleep. The WiFi was poor. The staff blamed the typhoon that went through but everywhere else had internet, Starbucks, the mall etc.

Plussat: As a frequent traveler to Bacolod this has got to be one of the better hotels to stay at. The rooms are clean and well maintained, the staff is very welcoming upon entering and location is convenient to the shopping areas.

Miinukset: There really is not much I did not like about this hotel other than the fact there really is not any warm water for showering.

Plussat: value for money... food is very good

Miinukset: their contact numbers on their website is not working...

Plussat: Its convenient and they have upgraded our rooms! :) My niece and nephew enjoyed the swimming pool and my sisters and mom enjoyed the spa facility. the breakfast set is superb too! esp the tapa

Plussat: Nothing I like about the property

Miinukset: I stay in many hotel this is the worse, I was charge 250php bring food in, my in law swim need to pay 350php per person. Worse still they say I smoke in the room and have ashes on the bed. Why is not burn? They fine me 1000php. I try to urge with them and asking them why their words is final. And I did not smoke in the room. I have a plane to catch so just pay and leave. I will never stay this hotel again.I suggest smoker don’t book at this hotel. Very bad

Plussat: good location, near restaurants

Miinukset: nasty odour coming from the toilet

Plussat: Good location

Miinukset: No car was

Plussat: I've been to different hotels in Bacolod City for the past several years already and I can say that Westown (both its Mandalagan and San Juan branches) has the warmest, friendliest, and most professional staff when it comes to handling guests. If you are one who is very particular when it comes to cleanliness of rooms and comfort of your bed and pillows, Westown will never dissapoint you. Location is also great being very near malls, coffee shops, restaurants, convenience stores, and commercial banks.

Plussat: As far as hotels in Bacolod go, this is one of the best we've stayed at. The room was spacious and mostly clean (the floors were carpeted and definitely NOT clean). The room was well-lit. The water pressure was good and the water was hot. The staff was very friendly and helpful. Breakfast was very good.

Miinukset: The carpeted floors were NOT clean.

Plussat: The only positive aspect of this hotel was the staff

Miinukset: Old old old fixtures, features, furniture, This property has never seen a single update dice it was built from what I saw. I paid for breakfast for 2, as I was ordering the breakfast I paid for I was told that I wiuld need to pay extra for eggs or what the staff called an Amercan breakfast. The toast was terrible, the bacon had a absolutely zero bacon flavor but the eggs were ok.No elevator. I called the desk and asked for 2 additional towel I was told I would have to pay a fee for any additional towels unless I gave them the old ones that I had wrapped around me, I had to take the towel off of me throw some shorts in while I was still wet and hand over the old towels to housekeeping when they came to deliver the dry ones. So you have the info and now it's up to you to decide if this property suits your needs.

Plussat: Good service, restaurant has to be better

Miinukset: Restaurant

Plussat: Free Wi-Fi

Miinukset: Didn't have a kettle for coffee, had to ask for thermo of hot water then to be charged for the coffee

Plussat: The price for the night was the only good of this hotel

Miinukset: Upon entering the room I noticed the condition of the room. The sheets were old and dirty , the furniture was dated and run down , the shower was slow to drain so it was like having my own indoor pool while showering. Also the air conditioning did not seem to work and kept making noise while running and even while shit off. My room offered a free breakfast but even the breakfast was beyond horrible. Everything they served was not warm but rather cold. I am a frequent traveler to Bacolod and travel here every 2 to 3 months. I have stayed at many of their hotels and this one was by far the worst. If you are planing to stay in Bacolod I would recommend the L Fisher hotel by far the best hotel in Bacolod.

Plussat: It was the worst hotel. Filthy and nothing works.

Miinukset: Filthy. Everything is down.