Baku hotellit lähellä Puppet Theatre

Plussat: Speechless it’s kind of palace more than hotel. Totally in love with it.

Miinukset: No thing

Plussat: Hotel facilities, location and staff were helpfull

Miinukset: None

Plussat: All the facility of The hotel

Miinukset: NOON

Plussat: A real personalized experience. The staff were amazing. Such a beautiful relaxing environment

Miinukset: Would have liked more local food/ dishes at the restaurant.

Plussat: Upgrade with Hilton Honors registration, bell staff helped dispense pesky cab driver, front desk spoke excellent English. Really good location, better that flame-building’s.

Miinukset: Desk/work area needs to be upgraded eventually for working traveler.

Plussat: All the staff were friendly helpful and went out of their way to please. The breakfast and breakfast staff were exceptional. The staff and supervisors at the check in desk were exceptional. The rooms are large and clean, the fitness centre and pool are clean and well managed.

Miinukset: Everything thing was perfect.

Plussat: In general, everything was fine. Very friendly and helpful reception and other staff.

Miinukset: Unfortunately, there were no slippers in the room and no toothbrush and toothpaste in the bathroom. Everything else was great.

Miinukset: It’s not clean enough , the towels in the toilet, bed

Plussat: Polite handling and permanent assistance from all staff of the hotel

Miinukset: Do not disturb nignal it's paper i wish Change by electronic

Plussat: Hotel location is great near to all major touristic attractions in old city, "icheri shahr" .Nice interior decoration. Good breakfast

Miinukset: We arrived at 10 am, after a night journey by train from ganja,exhusted.The receptionist was a bit rude with a cold face, told us the room is not available, but we can go to a smaller room in annex building with the price we had already paid for suoerior room which we refused. He did not try to compromise or even make us relax to sit and decide. I am aware of hotel policies which might not be flexible, but his attetude was not warm and welcoming at all. During the stay, I realized that there are always several hotel sraff standing in from of reception desk, hotel entrance, and lobby, which make the atmosphre of hotel entrance less welcoming and comfortable.. hotel sewage system needs maintanance, I felt bad smell in bathroom.no Minibar items.

Plussat: It’s very clean and the staff are really nice

Miinukset: All is good , nothing was bad , it’s my second time there never had a single problem.

Plussat: Great position and fascinating building

Miinukset: Bathroom renovation would be welcomed

Plussat: A great experience in the a luxury caravanseray style, for a very realistic price. The entrance lobby is fantastic, serene and majestic, both during the day and in the evening with the atmospheric lighting. The room was lovely with a great central-Asian classical design, and all details taken care of very well. I had a bathtub, and a balcony. The massage (by Sekineh) in the hamam was highly professional. The breakfast was very rich, with all kinds of local delicacies, fruits, breads, eggs, drinks, etc. It is served on the top floor, with a magnificent view over the old city.

Plussat: Location Interesting lobby

Miinukset: Cleaning time was 6 pm Bathroom had a smell and grout was greenish on the water closet

Plussat: The location is excellent. It is very near to the main historical attractions of Baku Reception staff Orxhan was very cordial, polite and proactive. He made us feel home with his hospitality.

Miinukset: It was a very short stay.

Plussat: The hotel is located in Old City , Baku and has many attractions at walking distance. There are many restaurants nearby. The staff were warm and upgraded us to family suite room. The hotel has a nice courtyard. The room was spacious and clean . Overall it’s a nice bargain.

Miinukset: Room had slight musty order specifically in the wash room.

Plussat: Staff is very friendly and helpful

Plussat: Everything good. Good Service, food, room , especially Shafa, Ayaz and Dilber .

Plussat: Very nice breakfast Amazing location Thanks to hotel admin for finding us a room on 3rd floor (were there are elevator

Miinukset: To have an elevator for all floors

Plussat: Breakfast was great , staff was very helpful , clean room

Miinukset: the location is little far from nizami area , so you needs a taxi to reach there.

Plussat: The location and the breakfast.

Miinukset: The room furnitures. The accosiers were broken.

Plussat: It is located in front of the Baku eye with easy access to most tourism sites.

Miinukset: The hotel is a 5 star rate. The carpet were overused with lot of dirty spillover. It should be replaced for sure.

Plussat: The garden view is interesting and it's located very near some attraction with others a short car ride away. The rest of hotel and it's design is wonderful.

Miinukset: There were some odd stains on the bathroom walls and floor. The towels with one exception were rough and old and some of them looked like rags with very disturbing stains.

Plussat: Tyylikkäästi restauroitu, viihtyisät oleskelutilat, suuret huoneet, erinomainen sänky, hyvä aamiainen. Ystävällinen henkilökunta.

Miinukset: Kylpyhuoneen lattialle jäi vettä.

Miinukset: The restaurant is not recommended

Plussat: Liked the room and balcony were spacious, breakfast was good, helpful staff

Plussat: Location

Miinukset: Swimming pools and lobby

Miinukset: The lobby is small

Plussat: location

Miinukset: the busy roads around hotel

Plussat: Friendly, kind and helpfull staff (especially reception staff and mr.Mayis), ready to assist in any resonable request. Amasing view from the upper floors. Good location( Baku Port, 28 Mall). Close to important public transportation.

Plussat: Breakfast is good and rooms are clean. Metro is just two steps away.

Miinukset: When on check in they couldn't find our reservation. 4 am and still waiting, spend more than one hour. Recepcionst told us we had to do another booking... they found it just two days later.

Plussat: Huone oli erittäin tilava.

Plussat: Every thing is excellent

Plussat: I had a standard room but was freezing!! I asked informed staff and nothing was done. I had to leave the next day because it wasn’t bareable. Be aware location is central and very busy next to a mall and railway. Breakfast was decent. Also, be aware things might not work in your kitchenette. There were no pots, and when i asked for one they gave really damaged one with soap around it(washed in hurry?). Staff at this place suck...nut this is the case pretty much everywhere in this country so keep that in mind.

Miinukset: The staff

Plussat: I wanted to write a detailed review - a bad one ( there was nothing pleasant about our stay here) using this section because there isn't enough space - We booked a room with extra large double bed with a nice seating area, hoping to stay at a decent accomodation for our last night on Baku since the other nights we were at a hostel. I was travelling with my husband. We reached ,made the payment via card and the staff took.us to our room. They gave us a room with ( two single beds joined together to make it one large double bed? ) I was shocked and disappointed to see something like this from a chain like them. upon making a complaint the receptionist first told us that this is how a double bed room is! I told her this isn't what booked on the website and this is not the room I made a reservation for.She said shell look into it. I waited for her to call back but when she didn't I called again for an answer. She very shamelessly told me that the room we booked for wasn't available and that they were sorry.( so basically the room we booked online and saw pictures of and paid money for was not available) why would you overbook or mislead your potential costumers if the selected room isn't available at all. I was upset and really angry and asked the lady to connect me to their manager, she told me that they'll talk to the manager and get back to me. so we waited in the room hoping they'd call us soon.this is happening at around 7pm when we were hoping to have this issue resolved soon so we could go out and explore the area around. We waited enough and then when I didn't hear back from them yet again I called again to inquire and was told that the room isn't available and we could have another room ( the one we booked) by the next day. I told them , it's ridiculous because we were staying there for just a night and I very firmly told them to let me talk to their manager, she again hung up saying ok I'll let you know.

Miinukset: Again when I didn't hear back I called to follow up with the same person I had been exchanging phone calls for the past house now.I was really really upset for their behavior and extremely unprofessional customer service. I called and waited on the other end for someone to pick up and after many rings , this time another operator attends my call. I had to narrate the entire story to him all over again and wanted him to connect me to their manager. He told me that the manager isn't available and that he's left. And no room is available until tomorrow .By this time I was so frustrated, I told my husband to look for another accomodation and called him to have my money refunded and that i didn't want to stay with them anymore. He called back saying that they'll move us to another room and it will take an hour. I was so drained after the conversation back and forth, I could only hope for a decent room now. After an hour , we were moved to another room with a "proper double bed" but extremely compact and small in size ( ofcourse this wasn't the room i had booked ) but we were now too drained to have argued again, I just knew I would write an honest review here. The only nice thing about them was an apology letter and a plate of fresh fruits with it in the new room. My husband thought we should mellow down our review here but then something in the morning happened .I woke up early and called the reception to send a hairdryer because our room had one that wasn't working and also made it a point to tell them we had a flight. We made multiple calls , my husband went downstairs as well and they kept assuring is that it's arriving in the room. literally took an hour giving the same excuses until my husband went to the reception again and brought back one along with him. A friend staying in the same hotel she told me there was another family who was heard yelling at the counter because something similar happened with them as well.

Plussat: Aamiainen vaihteli sopivasti ei kyllästyttänyt koko viikolla

Miinukset: Meille annettiin hotellin huonoin huone klo 5 yöllä, palasimme respaan ikkunasta otetun kuvan kanssa. Ei ollut vaihtoehtoa! Luvattiin vaihtaa seuraavana päivänä. Saimme hyvän huoneen. Kotiin tultuamme huomasimme, että varausmaksu oli otettu 2 kertaa, nyt odotamme häviääkö toinen, kun maksoimme lähtöä edeltävänä , päivänä. Olisimme mielellämme maksaneet etukäteen ,Mutta se ei onnistunut.

Plussat: The location.

Miinukset: The bed isn’t comfortable.

Plussat: Everything

Miinukset: The streets were noise and the ac