Baku hotellit lähellä Azerbaijan State Academic Opera and Ballet Theatre

Plussat: - AMAZING STAFF, SUPER FRIENDLY - GREAT BREAKFAST - AMAZING BATHROOM - GREAT HOUSEKEEPING - COMFY BEDS - GREAT LOCATION THE PERFECT HOTEL IN BAKU

Miinukset: - THE TV WAS VERY OLD, AND THE QUALITY WAS BAD - THE AIR CONDITIONING WOULD NOT COOL THE ROOM, EVEN AFTER THEY CAME AND CHECKED IT OUT

Plussat: Hyvä aamiainen. Mukava huone.

Miinukset: Tänä päivänä toimivan internet-yhteyden tulee olla peruspalvelu. Nyt käytäntö erilaisten maksujen ja lyhyiden ilmaisten selauspaikkojen kanssa oli sekava ja turhauttava. Joillekin henkilökunta lisäksi avasi maksuttomua yhteyksiä, toisille ei. Tämän tason paikkaan tällainen ei kertakaikkiaan sovi!

Plussat: Everything was nice Swimming pool lightening

Miinukset: Flies in breakfast resturant The swimming pool little bit cold, but still tolerated. Wifi not free, and they don,t tell that at check in, but if you object they will not take.

Plussat: The location, great breakfast, clean and big rooms, big lobby, Terrance restaurant, swimming pool, sauna, gym

Miinukset: We were given city view rooms with next to the chillers units (service block), dirty blankets

Miinukset: a/c did not cool enough

Plussat: the staff were friendly helpful staff

Miinukset: bathroom doors were not private

Plussat: I like everything about the hotel staff was very friendly helpful and nice One off the best hotel in Baku the room clean and the view amazing

Miinukset: The pool was very cold

Plussat: Staff are very polite and friendly

Miinukset: A/C in the room goes off and on as the control is with receptionist or technicians, so we have to call the reception to adjust the A/C and it takes long time. Also, the breakfast buffet has very low variety of food and it requires more dishes to serve

Plussat: Everything was as expected

Miinukset: Nothings

Plussat: Location, facilities and breakfast. In fact overall experience from check in to check out was amazing. Would love to stay again.

Miinukset: Bit expensive.

Plussat: Was fabulous stay exceed my expectations

Miinukset: Plz try to evaluate the bed mattress was not ready conformable feeling pain one got up Try to innovate Others are perfect facilities

Plussat: The bed, the view, the staff, the large size of the rooms, food. And special thanks to the staffs at level 19 for the upgrade. They will treat you as golden member.

Miinukset: Nothing all was fantastic. I would come again to the same hotel next time.

Plussat: Very good and very nice

Plussat: Everything was nice thanks Nice staff and friendly good view

Plussat: Location excellent Good for family

Miinukset: Nothing

Plussat: Very bad staff

Miinukset: Ok

Plussat: Kaikin puolin upea hotelli. Hyvä aamiainen, tasokas kuntosali, sisä- ja ulkouima-altaat ja deluxe-huone ainutlaatuisen upeilla maisemilla.

Miinukset: huoneet ssivottiin vasta klo 17 aikaan eli varsin myöhään. Fairmont Gold loungen palvelu oli osin aika verkkaista, vaikka palvelu on tarkoitettu VIP kanta-asiakkaille.

Plussat: Saimme upgraden sviittiin, joka oli upea. Gold Lounge -palvelut olivat erinomaisia ja hotelli hyvällä paikalla.

Miinukset: Ainoa miinus oli hieman kulahtanut uima-allasosasto, joka ei mielestäni vastannut hotellin muuten niin upeaa 5 tähden tasoa. Pienellä rempalla siitä saisi todella hienon.

Plussat: I liked hotel lobby and room I don’t like the location Coz I have to hire Taxi all the time Mr. Essa upgraded to the Fairmont Gold with USD 66 (AZN 112.1 ) per night for 2 and they not allowed him to take his friend who not stay with him in the same room.

Miinukset: the reception took long time for check in

Plussat: Highly recommend a gold suite facing the Caspian Sea, with the best views in the city.

Miinukset: The Gold Lounge on the 19th floor was chaotic at breakfast time. The hotel needs to do more to get this organised.

Plussat: I arrived early in the morning and the staff was so helpful with checking me in earlier. They also upgraded my room. The view was amazing. Also loved the early evening wine hours in the Fairmont gold lounge.

Miinukset: The outdoor pool was closed for two days of my stay because of strong winds, but it’s not the hotel’s fault

Plussat: Everything

Miinukset: The bathroom has been broken several times. The reception didn't help at all. We waited for quite long time. The engineers came late and worked slowly. After they fixed it, it was broken again and again. There was even no hot water as I tried to have a shower. We insisted on changing the room but reception refused. They said that the rooms on the same floor were full. They would like to arrange us to 10th floor, but we lived on the 21st floor. This change was like a punishment instead of a equal adjustment because the lower floor is of course worse than the higher one wich the same room condition. Late at night we found water not run at all. So we went downstairs a 3rd time and argued with the reception for ten minutes. They agreed to upgrade us to a suite. As we tried to change on the next day, it didn't come true. The reception said that it was not possible because the suites were full at that moment and we must wait until they moved out. As we talked with them in the evening, when we thought that guests had already gone and suite for us was ready, they played tricks again, saying that we could not be upgraded and giving no reason. We went upstairs and found our door not closed after somebody had cleaned it. Who will protect our property if the door is opened in this way? The negligence of the hotel could be more than this? Did the reception think that we deserve no service at all? We paid a lot and also got a much pain. I need an explanation from the managing department.

Plussat: Location Food

Plussat: I got sick on the staff was incredibly helpful and understanding

Miinukset: Nothing

Plussat: Quiet, the reception is wonderful, the staff are excellent .

Miinukset: .

Plussat: The staff at the hotel were wonderful. They were very professional, and at the same time they acted like they were your friends. At many other hotels staff can be like ”trained robots”. The hotel has a beautiful interior and is located in the beautiful Old city of Baku with most of the interesting things of Baku in the neighbourhood, very convinient for a tourist

Plussat: Excellent location Clean rooms The hotel manager was professional, The reception stuff were good especially (Orxan)

Miinukset: Nothing

Plussat: The lokation is perfect in the center of old city

Miinukset: Only some bad smell in the bathroom And weak smell not that strong Otherwise everything is perfect

Plussat: Location, service.

Miinukset: My bathtub was out of order. Smell of cigarettes at some places

Plussat: Very nice breakfast Amazing location Thanks to hotel admin for finding us a room on 3rd floor (were there are elevator

Miinukset: To have an elevator for all floors

Plussat: Everything was excellent and i love to thank the manager mr Nuran for giving us early check in and for his respect for the gusts

Miinukset: Nothing

Plussat: Location and the design of the room was perfect

Miinukset: Bathroom was terrible smell and water leak also I had to call for every thing I need when they clean the room they didn't renew the water or the shampoo. Imy baby with me and the baby cot they send was broken old and dangerous for MT baby

Plussat: Nice & clean room Staff friendly

Miinukset: -

Plussat: Breakfast only

Miinukset: I have 2 rooms, Too noisy in hotel and near by construction... Staff mostly don't understand English and not easy dealing with them.. Only Ali.... Rooms r too small tiny... Not ready with tea coffee water heater cups and other needs only by order... Not clean and don't clean well you have to watch and c what to clean and how, ridiculous... Rooms need maintenance especially water leakage n toilets...toilets too small.... No facilities nothing... Reception is small and not clean... Not happy

Plussat: Location near Nizami street.

Miinukset: Staff not cooperating. I asked Mr Mehman to do my immigration registration but he was sluggish and I had to go myself to do it to avoid 400azn fine. Stairs to reach upper levels and breakfast hall.

Plussat: Very clean and near everything men at hotel very helpful ! Printing tickets and ordering Taxie anything ! Breakfast was lovely

Miinukset: Love every thing

Plussat: Breakfast...cleanliness

Miinukset: Very conjusted bathroom THEY prefer cash rather than payment by card.

Plussat: The Location was good - very closed to the old town (approx. 5 minutes to walk) and there are many good restaurants nearby with reasonable prices.

Miinukset: Everything was dubious. Upon my arrival at 5.30 AM all staff members at the reception - five persons were sitting there - have not even greeted. One of them has told me unfriendly that the taxi driver I reserved had to come back because I hadn't appeared. For my explanation that the passport control was so crowded (approx. 350 people were standing there at 3.50 AM) and I had to wait for 50 min., he just said that I had to pay the whole amount (30 AZN = 16 euro). After negotiations I still had to pay 18 AZN (=10 euro). Then at the check-out they told us to pay for a bottle of water kept in the fridge though we hadn't even opened the fridge at all, and though they haven't had any time to check our room if we took some or not. For our request to call a taxi, a personnel ran out to the street and a very old car (no taxi!) came, and we had to pay the amount to the hotel - I don't remember the exact amount but it was very very expensive! Furthermore in your room on the ground floor you will hear every step of the people walking on the corridor and every voice from the corridor and neighbor rooms for the whole night. I am usually not so sensitive to sound but I could not sleep in this hotel at all.

Plussat: We had excellent experience staying in The Passage Boutique Hotel.

Miinukset: The room and the bathroom were neat and clean. The house keeping was best. The hotel staff was very friendly and helpful. Special thanks to Muhammad, Fawad, and the others. We highly recommend this hotel.

Plussat: The staff are very friendly and helpful especially Mahman

Plussat: The staff is very friendly special in the reception

Plussat: Breakfast was delicious. Thanks to Mehman for assistance.

Plussat: Location of the hotel is very central. Room was clean and modern. Nice breakfast.

Plussat: Clean and location

Miinukset: The sound from the nearby room number 709

Plussat: Clean place

Miinukset: Poor breakfast

Plussat: Huone oli erittäin tilava.

Plussat: It is near the metro station a little far from Nizami the best street of Baku

Miinukset: Little expensive according to the property

Plussat: It is in a central location. Easy access. Elevators. Well Air-conditioned. Breakfast was excellent. It was one of the reasons I woke up early.

Miinukset: I wish it had a swimming pool.

Plussat: Not able to understand English

Plussat: THE VIEW OF THE ROOM ON THE 15TH FLOOR AND OUR BALCONY WAS GREAT.

Miinukset: OUR RESERVATION WAS FOR AN EXECUTIVE KING ROOM , 90M, WITH BALCONY AND VIEW IN THE CITY AND NO KITCHEN. AT OUR CHECK IN WE GOT A DOUBLE ROOM ON THE 5TH FLOOR WITH A KITCHEN AND NO BALCONY. WE REALISED THAT WAS NOT THE ROOM WE BOOKED. WE RETURNED AT RECEPTION AND AFTER TALKING WITH THEM WE GOT AN EXECUTIVE KING ROOM, 90M, ON THE 8TH FLOOR WITH KITCHEN, NO BALCONY AND NO VIEW IN THE CITY. WE COMPLAINED AGAIN AND WE WERE TOLD THAT FOR THE FIRST TWO NIGHTS OF OUR STAY THE ROOM THAT WE HAD BOOKED WAS NOT AVAILABLE. THEY PROMISED TO TRY TO GIVE IT THE TWO LAST NIGHTS. AND THIS IS WHAT HAPPENED. WE DIDN'T LIKE THE FACT THAT THE AMOUNT OF OUR STAY WAS PREBLOCKED ON OUR CREDIT CARD AND THAT IT WAS NOT REFUNDABLE. I THING THAT WHEN THE HOTEL DOES NOT PROVIDE WHAT IT SHOULD PROVIDE, ACCORDING TO OUR RESERVATION, THAT THE CLIENT MUST HAVE THE CHANCE TO CANCEL EVERYTHING.

Plussat: The location

Miinukset: The breakfast

Plussat: Aamiainen vaihteli sopivasti ei kyllästyttänyt koko viikolla

Miinukset: Meille annettiin hotellin huonoin huone klo 5 yöllä, palasimme respaan ikkunasta otetun kuvan kanssa. Ei ollut vaihtoehtoa! Luvattiin vaihtaa seuraavana päivänä. Saimme hyvän huoneen. Kotiin tultuamme huomasimme, että varausmaksu oli otettu 2 kertaa, nyt odotamme häviääkö toinen, kun maksoimme lähtöä edeltävänä , päivänä. Olisimme mielellämme maksaneet etukäteen ,Mutta se ei onnistunut.

Plussat: Friendly, kind and helpfull staff (especially reception staff and mr.Mayis), ready to assist in any resonable request. Amasing view from the upper floors. Good location( Baku Port, 28 Mall). Close to important public transportation.

Plussat: Breakfast was good and they varied the menu everyday slightly . Rooms were comfortable !

Miinukset: I took the tours from the hotel and wasn’t so happy with service ! I paid for taxi both ways to Gobala to see the waterfalls. I paid extra for large car to fit family of 7. Once we reached there the taxi company refused to drive inside and wanted us to pay for taxi service 50AZn for 5 minute ride up! I had to call receptionist at hotel to sort it all out which they did. Once we reached the waterfall we saw other large vehicles there parked and the driver said it wasn’t allowed. I really feel driver was trying to take advantage . Very upsetting! But the rest of trip was fine!

Miinukset: The taxi always lost to take us to the hotel need to guide them