Baku hotellit lähellä Museum of History

Plussat: - AMAZING STAFF, SUPER FRIENDLY - GREAT BREAKFAST - AMAZING BATHROOM - GREAT HOUSEKEEPING - COMFY BEDS - GREAT LOCATION THE PERFECT HOTEL IN BAKU

Miinukset: - THE TV WAS VERY OLD, AND THE QUALITY WAS BAD - THE AIR CONDITIONING WOULD NOT COOL THE ROOM, EVEN AFTER THEY CAME AND CHECKED IT OUT

Plussat: Hyvä aamiainen. Mukava huone.

Miinukset: Tänä päivänä toimivan internet-yhteyden tulee olla peruspalvelu. Nyt käytäntö erilaisten maksujen ja lyhyiden ilmaisten selauspaikkojen kanssa oli sekava ja turhauttava. Joillekin henkilökunta lisäksi avasi maksuttomua yhteyksiä, toisille ei. Tämän tason paikkaan tällainen ei kertakaikkiaan sovi!

Plussat: Everything was nice Swimming pool lightening

Miinukset: Flies in breakfast resturant The swimming pool little bit cold, but still tolerated. Wifi not free, and they don,t tell that at check in, but if you object they will not take.

Plussat: The location, great breakfast, clean and big rooms, big lobby, Terrance restaurant, swimming pool, sauna, gym

Miinukset: We were given city view rooms with next to the chillers units (service block), dirty blankets

Miinukset: a/c did not cool enough

Plussat: the staff were friendly helpful staff

Miinukset: bathroom doors were not private

Plussat: I like everything about the hotel staff was very friendly helpful and nice One off the best hotel in Baku the room clean and the view amazing

Miinukset: The pool was very cold

Plussat: Staff are very polite and friendly

Miinukset: A/C in the room goes off and on as the control is with receptionist or technicians, so we have to call the reception to adjust the A/C and it takes long time. Also, the breakfast buffet has very low variety of food and it requires more dishes to serve

Plussat: Everything was as expected

Miinukset: Nothings

Plussat: Location, facilities and breakfast. In fact overall experience from check in to check out was amazing. Would love to stay again.

Miinukset: Bit expensive.

Plussat: Was fabulous stay exceed my expectations

Miinukset: Plz try to evaluate the bed mattress was not ready conformable feeling pain one got up Try to innovate Others are perfect facilities

Plussat: The bed, the view, the staff, the large size of the rooms, food. And special thanks to the staffs at level 19 for the upgrade. They will treat you as golden member.

Miinukset: Nothing all was fantastic. I would come again to the same hotel next time.

Plussat: Very good and very nice

Plussat: Everything was nice thanks Nice staff and friendly good view

Plussat: Location excellent Good for family

Miinukset: Nothing

Plussat: Very bad staff

Miinukset: Ok

Plussat: Kaikin puolin upea hotelli. Hyvä aamiainen, tasokas kuntosali, sisä- ja ulkouima-altaat ja deluxe-huone ainutlaatuisen upeilla maisemilla.

Miinukset: huoneet ssivottiin vasta klo 17 aikaan eli varsin myöhään. Fairmont Gold loungen palvelu oli osin aika verkkaista, vaikka palvelu on tarkoitettu VIP kanta-asiakkaille.

Plussat: Saimme upgraden sviittiin, joka oli upea. Gold Lounge -palvelut olivat erinomaisia ja hotelli hyvällä paikalla.

Miinukset: Ainoa miinus oli hieman kulahtanut uima-allasosasto, joka ei mielestäni vastannut hotellin muuten niin upeaa 5 tähden tasoa. Pienellä rempalla siitä saisi todella hienon.

Plussat: I liked hotel lobby and room I don’t like the location Coz I have to hire Taxi all the time Mr. Essa upgraded to the Fairmont Gold with USD 66 (AZN 112.1 ) per night for 2 and they not allowed him to take his friend who not stay with him in the same room.

Miinukset: the reception took long time for check in

Plussat: Highly recommend a gold suite facing the Caspian Sea, with the best views in the city.

Miinukset: The Gold Lounge on the 19th floor was chaotic at breakfast time. The hotel needs to do more to get this organised.

Plussat: I arrived early in the morning and the staff was so helpful with checking me in earlier. They also upgraded my room. The view was amazing. Also loved the early evening wine hours in the Fairmont gold lounge.

Miinukset: The outdoor pool was closed for two days of my stay because of strong winds, but it’s not the hotel’s fault

Plussat: Everything

Miinukset: The bathroom has been broken several times. The reception didn't help at all. We waited for quite long time. The engineers came late and worked slowly. After they fixed it, it was broken again and again. There was even no hot water as I tried to have a shower. We insisted on changing the room but reception refused. They said that the rooms on the same floor were full. They would like to arrange us to 10th floor, but we lived on the 21st floor. This change was like a punishment instead of a equal adjustment because the lower floor is of course worse than the higher one wich the same room condition. Late at night we found water not run at all. So we went downstairs a 3rd time and argued with the reception for ten minutes. They agreed to upgrade us to a suite. As we tried to change on the next day, it didn't come true. The reception said that it was not possible because the suites were full at that moment and we must wait until they moved out. As we talked with them in the evening, when we thought that guests had already gone and suite for us was ready, they played tricks again, saying that we could not be upgraded and giving no reason. We went upstairs and found our door not closed after somebody had cleaned it. Who will protect our property if the door is opened in this way? The negligence of the hotel could be more than this? Did the reception think that we deserve no service at all? We paid a lot and also got a much pain. I need an explanation from the managing department.

Plussat: Breakfast was was a nice spread , one of the best poached eegs I ever had in a hotel , the restraunt staff was super freindly and considerate , specially Ms. Matanat & Mr. Kamran I am not sure I am spelling the names right but they went out of the way to accomodate us . Thanks is due to Ms. Zarifa Front office manager and Ms. Sabinat for resolving a minor issue we had with the view of the room , they took care of it in the most professional manner . The GYM was amazing , Both Swimming pools were great , the play area for kids at the back was amazing too . I will highly recommend this property and will definatily stay again on my return .

Miinukset: The location was a littile far from the center but that was not at all a problem as taxis are fairly cheap and are available all around . and with family and kid I was expecting a quite neighbourhood so it was kind of a plus for me .

Miinukset: The staff was so rude to us , i came with my aunt , we asked for our room he gave us room it wasnt good . I went to the lobby and ask to change the room , the one who was there told me ok , they change the room for the first floor and smoking floor every time i wanted something or askin about something they in the reception talked to each other in azari language they talked about us and i understand a little so i knew that they talked about us . I asked her that i booked non smoking area . The location not good . The pool view is not pool view it was garden view . The pool view is for the apartment . And there was musketos in the room when i told the reception they told me dont open the window .. to notice that we didn open any window. The guy in the hotel that helped with the bags tried to reccomend for us to go with him to travel around baku to gabala and quba he will be our tour guy and to pay to him . The door didnt lock The mini bar didnt work .. so we did the check out after 2 nights and moved to the fairmount hotel .

Miinukset: The reception staff was not good and also nit friendly because we decided to extend for 3 more nights but because of the reception staff we decided to cancel it and go to other hotel ..

Plussat: Environment is so good with nice people.

Miinukset: First of all customer officer Mr.syumur is very good person his behave is very nice till room.his communicate with me very brotherhood and soft.auch like person should be on recaption.

Plussat: Location cleanineas n hospitality

Miinukset: Language issues else all was good

Plussat: Nothing worth the price I paid. This is not Hyatt Regency level hotel.

Miinukset: Rooms Air conditioning not good at all, because the hotel system is bad and old. Swimming pool services vary bad, slow, expensive and most of items in the menu are not available. This is not Hyatt Regency level hotel.

Plussat: The breakfast, pool, rooms and all facilities were outstanding.

Miinukset: The location is not close to any points of interest, except if you are an athlete. There also seems to be no procedure in place to book transportation in advance. When booking transfer to the airport, I was asked I wanted economy or busines. My response was, I don't care, as long as the car is big enough for the family + luggage. The next morning at 4am, it turned out no note had been made, and they only booked taxis when we checked out (after asking again), resulting in us having to take two taxis, and fighting with another family for one of them (good news, we won :-)). This could have been easily avoided with better routines.

Plussat: Not much this time

Miinukset: I have stayed at this hotel on numerous occasions and have always enjoyed my time there. Don't know what the problem.was this time. Check in time is 2 PM but the room was not ready until 2.45pm Computer system was not linked to all services. Was told after signing for my purchases at the pool that I had no credit I showed the receipt from reception that I had paid up front for this but was again challenged when leaving the pool area and asked to go to reception. Very embarrassing indeed. Then a phone call to my room asking who was staying in the room despite reception taking a photocopy of travel documents. Very poor for a normally good hotel.

Plussat: clean hotel

Miinukset: quite far from the center, staff were not fıendly

Plussat: Location

Miinukset: Delay check in

Miinukset: Low WI-Fi, expensive food in the hotel, wasn’t toothbrush in the room

Plussat: Location is good. Staff are great and helpful. The room is spacious. There is a taxi stand in front of the hotel. Breakfast is great. There is an ATM/exchange machine in the hotel.

Miinukset: The bathroom is not very clean. The bar down the hotel is really noisy at night. The in-room dining menu could be better with more choices.

Plussat: Staff should be trained well. You cant call it Marriott Brand

Miinukset: Staff should be trained well. You cant call it Marriott Brand

Plussat: Clean and staff

Miinukset: Location

Plussat: Tyylikkäästi restauroitu, viihtyisät oleskelutilat, suuret huoneet, erinomainen sänky, hyvä aamiainen. Ystävällinen henkilökunta.

Miinukset: Kylpyhuoneen lattialle jäi vettä.

Plussat: The location and The bed was really comfortable

Miinukset: The staff not professional and no swim pool

Plussat: Good and nice location

Miinukset: Delay on preparing food at rustrant

Plussat: breakfast is very good location is very easy to approach in tourist full fill all my requirements friendly staff with smile face

Miinukset: The hidden fees the hotel didn't disclose

Plussat: I like the reception staff specially ms. Nigar she help me and she is nice one i woud like to thanks her abut every thing.

Miinukset: Nothing s

Plussat: Location, price

Miinukset: Poor quality of decoration elements

Plussat: Everything was amazing.. Staff very very friendly & gave us an upgrade to a room with balcony which we enjoyed sitting at one of evenings.. breakfast food was very good too.. interior design was lovely and beautiful.. I really had great time & made amazing memories

Miinukset: Bedsheets weren't changed regularly as I could see my hair on the billow

Plussat: Location

Miinukset: They were not ready with the rooms even though i made my booking 15 days back and i call the hotel long distance call to make sure but still i waited 3 hours to get to the rooms and wasn't even the rooms i requested on the booking.com

Plussat: Location was perfect for city exploring. The breakfast had an extensive selection and the roof terrace location was amazing view. Staff were welcoming and happy to resolve any query.

Plussat: It was so close to Nizami street and almost everything you need.

Miinukset: I had an issue with shower heater, which never worked we had to have shower with very cold water, called to fix but never responded, very disappointed.

Plussat: Location can not be beat. Right in the center, with majority of Baku's sites minutes away walking, entrance to the old walled town is less than 5 min walk for example. Rooms are large and comfortable. Views from restaurant on the rooftop are great.

Miinukset: For the entire stay our group of 3 rooms did not have hot water. The femailes and children in our group had to take luke warm, and in most cases cold showers.Complaints to the hotel staff did not yield any results. As a compensation the only thing the manager was willing to do is provide a free shuttle transfer to the airport( which costs normally $10 USD or so on a nearly $1000usd total bill of 3 rooms for 3 nights). That level of compensation is down right insulting. Staff on numerous complaints about hot water, was rude occasionally.

Plussat: Everything

Miinukset: The breakfast not good at all

Plussat: Room size & location

Miinukset: Services was really bad

Plussat: The location was superb! The staff - Nigar was great and helped out a lot, not to forget Leila, Emil and Nazim - great! The restaurant staff- Pervez very cheerful But the management needs to update it in some little ways- like add body lotion to the toiletteries in the bathroom, also the duvet was a little small for the bed, need to keep writing paper and pen in the rooms, with the kettle, tea coffee milk and sugar should be in every room. I requested for it and was immediately obliged! Super staff! Had a very comfortable stay.