Baku hotellit lähellä Heydar Aliyev Palace

Plussat: - AMAZING STAFF, SUPER FRIENDLY - GREAT BREAKFAST - AMAZING BATHROOM - GREAT HOUSEKEEPING - COMFY BEDS - GREAT LOCATION THE PERFECT HOTEL IN BAKU

Miinukset: - THE TV WAS VERY OLD, AND THE QUALITY WAS BAD - THE AIR CONDITIONING WOULD NOT COOL THE ROOM, EVEN AFTER THEY CAME AND CHECKED IT OUT

Plussat: Hyvä aamiainen. Mukava huone.

Miinukset: Tänä päivänä toimivan internet-yhteyden tulee olla peruspalvelu. Nyt käytäntö erilaisten maksujen ja lyhyiden ilmaisten selauspaikkojen kanssa oli sekava ja turhauttava. Joillekin henkilökunta lisäksi avasi maksuttomua yhteyksiä, toisille ei. Tämän tason paikkaan tällainen ei kertakaikkiaan sovi!

Plussat: Everything was nice Swimming pool lightening

Miinukset: Flies in breakfast resturant The swimming pool little bit cold, but still tolerated. Wifi not free, and they don,t tell that at check in, but if you object they will not take.

Plussat: The location, great breakfast, clean and big rooms, big lobby, Terrance restaurant, swimming pool, sauna, gym

Miinukset: We were given city view rooms with next to the chillers units (service block), dirty blankets

Miinukset: a/c did not cool enough

Plussat: the staff were friendly helpful staff

Miinukset: bathroom doors were not private

Plussat: I like everything about the hotel staff was very friendly helpful and nice One off the best hotel in Baku the room clean and the view amazing

Miinukset: The pool was very cold

Plussat: Staff are very polite and friendly

Miinukset: A/C in the room goes off and on as the control is with receptionist or technicians, so we have to call the reception to adjust the A/C and it takes long time. Also, the breakfast buffet has very low variety of food and it requires more dishes to serve

Plussat: Everything was as expected

Miinukset: Nothings

Plussat: Location, facilities and breakfast. In fact overall experience from check in to check out was amazing. Would love to stay again.

Miinukset: Bit expensive.

Plussat: Was fabulous stay exceed my expectations

Miinukset: Plz try to evaluate the bed mattress was not ready conformable feeling pain one got up Try to innovate Others are perfect facilities

Plussat: The bed, the view, the staff, the large size of the rooms, food. And special thanks to the staffs at level 19 for the upgrade. They will treat you as golden member.

Miinukset: Nothing all was fantastic. I would come again to the same hotel next time.

Plussat: Very good and very nice

Plussat: Everything was nice thanks Nice staff and friendly good view

Plussat: Location excellent Good for family

Miinukset: Nothing

Plussat: Very bad staff

Miinukset: Ok

Plussat: Kaikin puolin upea hotelli. Hyvä aamiainen, tasokas kuntosali, sisä- ja ulkouima-altaat ja deluxe-huone ainutlaatuisen upeilla maisemilla.

Miinukset: huoneet ssivottiin vasta klo 17 aikaan eli varsin myöhään. Fairmont Gold loungen palvelu oli osin aika verkkaista, vaikka palvelu on tarkoitettu VIP kanta-asiakkaille.

Plussat: Saimme upgraden sviittiin, joka oli upea. Gold Lounge -palvelut olivat erinomaisia ja hotelli hyvällä paikalla.

Miinukset: Ainoa miinus oli hieman kulahtanut uima-allasosasto, joka ei mielestäni vastannut hotellin muuten niin upeaa 5 tähden tasoa. Pienellä rempalla siitä saisi todella hienon.

Plussat: I liked hotel lobby and room I don’t like the location Coz I have to hire Taxi all the time Mr. Essa upgraded to the Fairmont Gold with USD 66 (AZN 112.1 ) per night for 2 and they not allowed him to take his friend who not stay with him in the same room.

Miinukset: the reception took long time for check in

Plussat: Highly recommend a gold suite facing the Caspian Sea, with the best views in the city.

Miinukset: The Gold Lounge on the 19th floor was chaotic at breakfast time. The hotel needs to do more to get this organised.

Plussat: I arrived early in the morning and the staff was so helpful with checking me in earlier. They also upgraded my room. The view was amazing. Also loved the early evening wine hours in the Fairmont gold lounge.

Miinukset: The outdoor pool was closed for two days of my stay because of strong winds, but it’s not the hotel’s fault

Plussat: Everything

Miinukset: The bathroom has been broken several times. The reception didn't help at all. We waited for quite long time. The engineers came late and worked slowly. After they fixed it, it was broken again and again. There was even no hot water as I tried to have a shower. We insisted on changing the room but reception refused. They said that the rooms on the same floor were full. They would like to arrange us to 10th floor, but we lived on the 21st floor. This change was like a punishment instead of a equal adjustment because the lower floor is of course worse than the higher one wich the same room condition. Late at night we found water not run at all. So we went downstairs a 3rd time and argued with the reception for ten minutes. They agreed to upgrade us to a suite. As we tried to change on the next day, it didn't come true. The reception said that it was not possible because the suites were full at that moment and we must wait until they moved out. As we talked with them in the evening, when we thought that guests had already gone and suite for us was ready, they played tricks again, saying that we could not be upgraded and giving no reason. We went upstairs and found our door not closed after somebody had cleaned it. Who will protect our property if the door is opened in this way? The negligence of the hotel could be more than this? Did the reception think that we deserve no service at all? We paid a lot and also got a much pain. I need an explanation from the managing department.

Plussat: Staff are very helpful I ordered 2 extra beds for my kids and they provide it with a free of charge. Many thanks to Javid ( Reception)

Miinukset: Nothing

Plussat: I'm not used to such a level of kindness when I travel for work and stay at big chain hotels. Every morning during breakfast I was treated with such a personal touch I enjoyed every day, despite all the work.

Plussat: Close to everything

Plussat: It was near from the bort baku mull

Plussat: Big hotel room. Helpful receptionist.

Plussat: Staff very friendly & rooms very clean

Miinukset: Floor 17 is noisy because restaurant is in floor 18, so I recommend not to book in this floor

Plussat: Everything nearby

Miinukset: Nothing

Plussat: Great location.

Miinukset: When being helped at the frontdesk, interruptions front mobile phone seemed tot have a higher priority.

Plussat: Very clean, nice and comfortable. Staff were friendly and helpful.

Plussat: I like the reception staff specially ms. Nigar she help me and she is nice one i woud like to thanks her abut every thing.

Miinukset: Nothing s

Plussat: Location, price

Miinukset: Poor quality of decoration elements

Plussat: Everything was amazing.. Staff very very friendly & gave us an upgrade to a room with balcony which we enjoyed sitting at one of evenings.. breakfast food was very good too.. interior design was lovely and beautiful.. I really had great time & made amazing memories

Miinukset: Bedsheets weren't changed regularly as I could see my hair on the billow

Plussat: Location

Miinukset: They were not ready with the rooms even though i made my booking 15 days back and i call the hotel long distance call to make sure but still i waited 3 hours to get to the rooms and wasn't even the rooms i requested on the booking.com

Plussat: Location was perfect for city exploring. The breakfast had an extensive selection and the roof terrace location was amazing view. Staff were welcoming and happy to resolve any query.

Plussat: It was so close to Nizami street and almost everything you need.

Miinukset: I had an issue with shower heater, which never worked we had to have shower with very cold water, called to fix but never responded, very disappointed.

Plussat: Location can not be beat. Right in the center, with majority of Baku's sites minutes away walking, entrance to the old walled town is less than 5 min walk for example. Rooms are large and comfortable. Views from restaurant on the rooftop are great.

Miinukset: For the entire stay our group of 3 rooms did not have hot water. The femailes and children in our group had to take luke warm, and in most cases cold showers.Complaints to the hotel staff did not yield any results. As a compensation the only thing the manager was willing to do is provide a free shuttle transfer to the airport( which costs normally $10 USD or so on a nearly $1000usd total bill of 3 rooms for 3 nights). That level of compensation is down right insulting. Staff on numerous complaints about hot water, was rude occasionally.

Plussat: Everything

Miinukset: The breakfast not good at all

Plussat: Room size & location

Miinukset: Services was really bad

Plussat: The location was superb! The staff - Nigar was great and helped out a lot, not to forget Leila, Emil and Nazim - great! The restaurant staff- Pervez very cheerful But the management needs to update it in some little ways- like add body lotion to the toiletteries in the bathroom, also the duvet was a little small for the bed, need to keep writing paper and pen in the rooms, with the kettle, tea coffee milk and sugar should be in every room. I requested for it and was immediately obliged! Super staff! Had a very comfortable stay.

Plussat: We forget some belongings the staff kept for us and give it back. Thanks for Rufat , Husyen and Turkan.

Miinukset: No baby crip was available for 2 nights. Toilet's door locks are broken. Towels are small and low quality. Water bottles are too small and provided only in first day. In summary, You can feel the cost reduction in facilities in every corner.

Plussat: Just a location and staff

Miinukset: There are no facilities to keep 4 star in the mind. Even you couldn’t find toilet accessories like, Tooth brush, Lotion etc

Plussat: everything was perfect

Miinukset: nothing

Plussat: Breakfast was perfect

Miinukset: The bathroom was so small and air condition was not working well even at the maximum volume.

Plussat: Pleasant stay and very friendly welcoming staff

Plussat: Location was very good

Miinukset: Room service and staff not up to mark

Plussat: Liked the room and balcony were spacious, breakfast was good, helpful staff

Plussat: Everything was great with the hotel. The personal, the food, room service timing was excellent.

Miinukset: Nothing to say

Plussat: Best location and very clean rooms, staffs are very good. Good service from the staff.

Miinukset: Break fast , no much options. Need to consider Asians also .

Plussat: Location is perfect. walking distant from Nizami street and Park Bulvar Mall across the street.

Miinukset: Check in process very very slow

Plussat: Location good, room good size, beds pretty comfy, nice decor

Miinukset: Nijat on reception was not very welcoming, told us we could check in at 2pm, arrived at 2.30 and had to wait till nearly 3pm. Insisted we paid cash, even told me I should go ATM if I didn’t have cash on me. I paid in USD in the end with poor conversion rate. Just a rude unfriendly first experience at the hotel. The hotel is having building work done which can be heard all day, woke me up in the morning. I fancied a brew in the morning, selection of tea and coffee, mugs....NO KETTLE?? Not a bad hotel but not a 5 star hotel. Wouldn’t return.

Plussat: The location and the staff.

Miinukset: Nothing

Plussat: Location