Baku hotellit lähellä Heydar Aliyev Palace

Plussat: Hyvä aamiainen. Mukava huone.

Miinukset: Tänä päivänä toimivan internet-yhteyden tulee olla peruspalvelu. Nyt käytäntö erilaisten maksujen ja lyhyiden ilmaisten selauspaikkojen kanssa oli sekava ja turhauttava. Joillekin henkilökunta lisäksi avasi maksuttomua yhteyksiä, toisille ei. Tämän tason paikkaan tällainen ei kertakaikkiaan sovi!

Plussat: Hotel location

Miinukset: Room spacious was not enough too small.

Plussat: Room is not spacious enough, furniture was old, decoration and design were dismal colors. My reservation was not including breakfast. Location was good.

Miinukset: Staff was very cooperative and helpful.

Plussat: Nothing staff very bad

Miinukset: Anything you ask from the reception they will told you this is our policy if you ask them to talk with the manager he will answer to you this is our policy ....... Hotel its only for the policy policy policy

Miinukset: Not recpikt from some staff - and not recpikt the time for the customer

Plussat: The location, near to the most iconic places in Baku.

Miinukset: Nothing

Plussat: It was nice and neat

Miinukset: Im a smoker.. hotel is smoke free

Plussat: Kaikin puolin upea hotelli. Hyvä aamiainen, tasokas kuntosali, sisä- ja ulkouima-altaat ja deluxe-huone ainutlaatuisen upeilla maisemilla.

Miinukset: huoneet ssivottiin vasta klo 17 aikaan eli varsin myöhään. Fairmont Gold loungen palvelu oli osin aika verkkaista, vaikka palvelu on tarkoitettu VIP kanta-asiakkaille.

Plussat: Saimme upgraden sviittiin, joka oli upea. Gold Lounge -palvelut olivat erinomaisia ja hotelli hyvällä paikalla.

Miinukset: Ainoa miinus oli hieman kulahtanut uima-allasosasto, joka ei mielestäni vastannut hotellin muuten niin upeaa 5 tähden tasoa. Pienellä rempalla siitä saisi todella hienon.

Plussat: Highly recommend a gold suite facing the Caspian Sea, with the best views in the city.

Miinukset: The Gold Lounge on the 19th floor was chaotic at breakfast time. The hotel needs to do more to get this organised.

Plussat: My girlfriend and I decided to go on vacation in Baku and of course we saw the Flame Towers and we wanted an unforgettable experience. The hotel looks amazing from the outside, the view is great and they have much to offer. You can get in contact with the personnel and they reply very quickly.

Miinukset: But unfortunately they didn‘t tell me what‘s going on at the moment even tho I asked. We arrived at march 15th 2020 and the corona virus was big. I asked about vacation in Baku because I‘m from Germany and everything should be fine. It wasn‘t. My girlfriend arrived earlier and made it to the hotel. I was put directly under quarantine for 5 days. Of course it was my fault but It was the first disappointment. I got in contact with the hotel and said that I don‘t care about paying for 2 people as long as my girlfriend will be treated well. But it wasn‘t the case. She was asked the first two days for the payment even though I was the one in charge for that. I gave both my credit cards in which I had more than even enough money for the stay but the hotel wasn‘t able to charge. My girlfriend came to the hotel one evening and the hotel room was blocked. She paid otherwise she would have been kicked out. Before, I asked for a transaction or paypal or anything, because it must be the fault of the hotel that they couldn‘t charge my credit cards. They didn‘t reply to this date. After my girlfriend paid, they apparently were nice to her, brought her fruits and wine and said sorry. Nice gesture but after she cried for three days in the hotel, it was a bit too late. On the last day she received a business card for the hotel and a taxi to the airport. Again, nice gesture but the damage was done. Since I never saw the hotel in person, she should tell me what‘s good and bad about it. The good things I listed above. The bad things were the smell in bathroom. It smelled very bad like someone forgot his old clothes and there was hair in the sink right away from the beginning. The room was not clean at all. Some spots were even just dirty. A No-Go for a 5* hotel with that status. In general she had the feeling that the hotel just relies on the 5* status and everything else a 3* hotel does a better job. Very disappointing.

Plussat: All was great!

Miinukset: Nothing

Plussat: Nice location very friendly staff view on the 19th floor excellent

Miinukset: All perfect

Plussat: Great loaction, fantastic staff!

Miinukset: Everything was great.

Plussat: Mostly occupied by families

Miinukset: Walking from Nizami to the hotel as the way is upward and you must cross a main street

Plussat: Its location.. Adjacent to nizami street Take driver ALI.. Really a good driver

Miinukset: Nothing

Plussat: Tyylillä remontoidut huoneet.

Plussat: Lovely place, on Nizami Street, breakfast is good. They make lovely egg dishes. We also used room service for dinner, their mushroom soup was yumm. Very good experience overall. Cleanliness 10 on 10.

Miinukset: Everything was good.

Plussat: Everything was good.

Plussat: Upgrade my room Very clean The shower of bathroom is great Great value and cheap price Breakfast was good 8/10 Special thank for Mehmon always smile

Miinukset: Simple reception I have to cross the main street to reach the City centre so it's not appropriate for family who they have children, bcs it is dangerous to cross main street multiple times a day .

Plussat: The non stop phone ringing stafg kmocking and extra automated sauna inside the sxuctive suite .

Miinukset: What did i like would be easier of a question to be honestLY NOTHING

Plussat: Cozy and quiet hotel

Miinukset: WiFi is horrible, quality of the meals is vary and not steady

Plussat: The breakfast buffet is the best in the world, I think.

Miinukset: Not at all.

Plussat: Great room, Location and staff

Miinukset: Some rooms can be a little noisy - because of the nearby clubs

Miinukset: The hotel is ideally located and has almost all facilities of a best 5 star hotel. Rooms amd spacious and very well decorated. The beat hotel will best facilities.

Plussat: I really like the location but believe me they are more better hotels near them and worth it even it's 3 stars hotels

Miinukset: I had issue because they should be clear with their customers because they told me they will give me a refund for extra charges they took, so they told me that was by mistake and they will give back. I waited 2 days and everyday I was talking with them and they keep telling me we won't go anywhere we are here so don't be afraid (employees names Ahmet and Farez) . At the end, they told me they won't give back because if they give it will be issue on them and they will get fired. So, they lied to me and they took extra charge. I didn't took the refund because it was my check-out and I had flight to catch. Secondly, they are really bad hotel not even 3-stars hotel because they have GYM but what inside is laundry. Also, they were building something and it's so noisy (see the video in google map) and they doing it in morning not in afternoon when everyone wake up. This hotel is really really bad.

Plussat: The location of the Hotel and the rooms are spectacular. Very nice staff.

Plussat: Location

Miinukset: Nothing

Plussat: Liked the room and balcony were spacious, breakfast was good, helpful staff

Plussat: The staff were incredibly friendly and accommodating - especially Rufat at the front desk. The breakfast is nice and has a lot of variety. I definitely recommend it.

Miinukset: Nothing to dislike.

Plussat: the best place in baku neer nizme rood thanks all staff my Special thanks to rufat in Reception

Plussat: The friendly staff location and cleanliness,ver good

Miinukset: Breakfast is generally very good. But l eat the worst waffle l remember. Greens must be washed better.

Plussat: The size of the room

Miinukset: Nothing

Plussat: The staff was amazing from the check in till we left . Special mention to the restaurant staff Nizam and Ali , they were excellent ! All the staff including the front desk manager , receptionist Yusif and the ladies ( sorry I forgot the names ) . All in all an awesome hotel to stay and the location was simply superb !

Miinukset: Nothing