Hyatt Regency Baltimore Inner Harbor

Great view. Room was clean. Quick walk to everything at Inner Harbor.

Our room was by the exit stairs and the hallway smelled like car exhaust (4th floor). There were several people loudly cussing while we were waiting for others in the lobby. Not so great with kids, but I do not know if that's the norm or not.

The breakfast was the best I have ever had at a hotel. The staff was very friendly and accommodating in the restaurant. The staff, Andre, upon check in was wonderful. I had to deal with two additional members of the staff who had an attitude and was not accommodating at all. I encountered one them upon my departure and her attitude was an entirely 180 degree change from the day before. More training may be necessary.

The facilities overall needs attention. Unfortunately, we had to change rooms because the sink in the bathroom wouldn't drain. The next room the tub wouldn't drain but the maintenance department was able to rectify this situation. I must say that the manager on duty, Leah, was very attentive to our needs.

Staff were friendly and I felt safe. Room cards were needed to access your floor on the elevator as well as your room. Located within walking distance on many activities. I would stay there again.

My room door stuck. At first I thought I was locked in but realized I needed to pull harder. Although I asked for someone to address the issue, it did not happen during my 3 night stay. Biggest negative was very spotty WIFI which I requested assistance with but never received that help.