Baltimore hotellia

Plussat: Everything else.

Miinukset: Took 3 tries to get someone in our room to fix a window shade. Once there, was fixed in 5 minutes.

Plussat: The staff were very nice and helpful!

Miinukset: Getting thru to the front desk was impossible when we tried calling from the road. Corporate department needs to fix that

Plussat: Really trendy hotel, cool looking rooms, and a super cool lobby.

Miinukset: The bathroom door is more shower door like so all noises can be heard inside it, additionally pay attention to booking, most rooms didn't seem to have mini fridges.

Plussat: Front desk staff and bar area staff were amazing!!! Bed was so soft. The price was decent. I now see why.

Miinukset: While the staff was amazing to work with what they were given, the hotel was subpar. During my 5 day stay, the TV worked once. I had to constantly request housekeeping. Even when requested, it wasn't guaranteed they would show up. Also, the valet workers were always in their phone & seemingly weren't alert to when a car pulled up for valet. The room was VERY SMALL. All of the outside sound, whether it be from the street or the hallway, could be heard. The construction workers started their day around 730a everyday.

Plussat: The representative that check me in was Kionte Freeman was very nice. He was very understanding of my needs to check out early do my mommy being admitted to hospital on Sunday and I needed get back to Virginia to see about my mommy. I will come back to take and thank you for your services.

Miinukset: There was nothing I did not like about my stay

Plussat: The location was great, the staff was excellent and Ms. Amy was very pleasurable and helpful.

Miinukset: The $50.00 a night for Incidental fee

Plussat: The comfort of the bedroom.

Miinukset: The parking lot is too expensive.

Plussat: Beautiful room, lovely view, large bathroom, friendly staff.

Miinukset: no.

Plussat: secure, nice, and clean. they even gave me free bottled water and a shaver. :)

Plussat: The location and modern feel

Miinukset: The towels and washcloths were rough. Needed tabric softener

Plussat: The hotel staff was extremely helpful and pleasant and the rooms were very nice

Miinukset: The hotel had a very strong cologne/perfume smell in the lobby that triggered a bad headache. It was in big diffusers or something with a fan on it? Not sure what it was. So if you’re sensitive to smells, don’t stay here. The mini fridge in the room was also on its last leg. The paint was chipping off of it and I think it was missing a leg on the bottom bc when I tried to open it, it tilted over. It was also very loud, I ended up having to unplug it bc it was making a lot of weird noises when I was sleeping. Also it should say somewhere on the reservation or website that parking is valet only and it’s $40.00 a day. Other than that you have to park in decks that are a couple blocks away.

Plussat: Room was very luminous

Miinukset: No coffee maker and no mini fridge in the room

Plussat: Beautiful historic building updated and comfortable. Very quiet and close to attractions.

Miinukset: Needed to join a "club" to get access to wifi.

Plussat: Location, price, everything

Miinukset: This is a perfect hotel.

Plussat: The room was great. The bed was very comfortable which is what I wanted.

Miinukset: The room service was terrible. It was either late or my order was wrong or it took several calls to even place an order. How is this 4 star? Do not stay here if you want a lazy weekend with room service. Stay at the Hyatt. They are much better.

Plussat: Location and price.

Miinukset: No.

Plussat: friendly front desk and staff, architecture

Miinukset: Expensive valet parking, limited room service menu

Plussat: Fantastic space, great room, and Check-in from Mone't! She was great.

Miinukset: Water from shower head overflowed to the bathroom floor and almost half of the floor become wet.

Plussat: The rooma

Miinukset: No pool

Plussat: The staff is professional and courteous, the bed was very comfortable. We stayed in a suite with a jetted tub that was excellent. Overall, the property was a bit too warm and not quite on par with the properties in Pittsburgh or Philly. The location is very good, walking distance to inner harbor attractions.

Miinukset: We have stayed at Kimpton Monaco properties before and have been very impressed, this one under-delivered a bit. The shower door was missing and had been ripped off the wall. We asked 4 times for someone to replace or repair the broken fridge in our room, but it was never done (the staff was polite and kept assuring us someone was coming to swap it out for 3 days). They did offer us breakfast or a night of parking because of the inconvenience. At this price point, I expect a bit better.

Plussat: Doormen when checking in and desk personnel from 5pm Friday till 8 am sat. Very pet frendly.Good proximity to area.

Miinukset: No hand soap, fugi tub pressure almost non existent until a cap came off and water squirted out, mattress was lumpy as heck with indentations on right side,air conditioner stopped working in middle of night went up to 80 had set on 72, could see old pee stains on carpet from other pets,called down to get luggage cart 30 minutes later after going to front desk telling about issues with room and he said nothing went to walk dog cart guy still didn't go to room with cart I asked if I could borrow it he said for room1009 I said yes then he said other guys not there yet I'll go. Mind you he was talking to someone with foot on cart just laughing and chatting. I never saw anyone else help with luggage. Then text message said someone would contact me and still nothing days later.

Plussat: Everything was great the architecture is fantastic and the tub in our room was wonderful. The view was very nice and with all the windows it was super sunny then at night the blinds were so handy and nice. I highly recommend the suite with spa and city view! Room 1221. The hotel is like an old murder mystery and we loved every second!

Miinukset: The town is a little dangerous and I was heckled by three young men sitting in-front of a 7-11. I just kept walking but, I would not venture to far and keep an eye on the surroundings. City is busy during the day but, once it’s 6:30p everyone is gone and a lot of sketchy people are about. We lived in Brooklyn and Philly so, we are accustom to such things and had a blast other then being called “white boy” a couple of times by one group of younger boys. I will go back

Plussat: Service Was 5 Star top notch Hotel employee was Super helpful.

Miinukset: Had some room issues yes ... However hotel employee resolved them all.

Plussat: Staff was all great

Miinukset: Was in a room right across from service elevator and NO view at all. When I tried to call Hitel before arriving, no one ever answered and then it would be disconnected.

Plussat: Gentleman that check us in was very friendly and helpful answered questions we had and most of all very welcoming.

Miinukset: Wish they had vending machines on some of the floors for people like myself that like to snack in the middle of the night.

Plussat: Very comfortable bed and spacious room. Good location - I was attending several games at Orioles Park and the hotel was a short walk to the ballpark, as well as being close to the Inner Harbour and a number of eating places nearby. I ate in the hotel restaurant on my first night and the food was excellent.

Miinukset: The hotel hosted a rooftop party on the Saturday night of my stay. The noise in my room was extremely loud and prevented me from sleeping. The party ended at 11pm, so it wasn't too bad, but it is surprising that the hotel didn't offer any warning that the party would cause such disturbance or any reassurance about the finish time (until the party abruptly ended at 11pm, I was considering requesting a room change). The cleaners came round the rooms quite late in the afternoon. Often, when I visit a city, I go out early and then return to my room mid-afternoon for a break. When I would return to my room around 3pm, the cleaners would not yet have visited the room. It meant that when they did arrive, they were cleaning around me. Toiletries, such as shampoo and shower wash, were not replaced automatically and replacements had to be requested.

Plussat: The room was comfortable and clean. The staff was Professional. The roof top Sky longe is nice.

Miinukset: I had to search for places to eat for breakfast. Offer Buffett for breakfast, not many choices of food. The hotel restaurant lounge is a little expensive but is very nice.

Plussat: The room

Miinukset: Security was very rude and unacomadating as well as the nighttime desk clerk

Plussat: Lobby and downstairs bar

Miinukset: Food service at bar was slow not enough people

Plussat: Cleanliness and quiet

Miinukset: Crowded bar on a Sunday night was understaffed. Wait time was too long.

Plussat: The desk clerks were knowledgeable and helped us find things that mostly the locals knew. (walking distances, best routes, etc). We felt safe as you had to have a room key to get to any of the room floors.

Miinukset: The room was a bit dark (not well lit) at night. During the day - with the curtains open, it was beautiful and bright. We could have used more coffee in the rooms each morning.

Plussat: The history of the hotel.

Miinukset: There were no refreshments in the rooms.

Plussat: Traveled for Baltimore Orioles Game and hotel was close enough to the park that we could walk which was great!

Plussat: Very classic

Miinukset: Parking

Plussat: Corner room with view

Miinukset: Bar area looked like a train station

Plussat: lOCATION WAS GOOD, CONTIENTIENAL BREAKFAST WAS OK. 15$ PER PERSON COULD HAVE BEEN A BETTER SPREAD.

Miinukset: BREAKFAST, AND CUSTOMER SERVICE

Plussat: Nothing

Miinukset: Room was dirty and every time I stay there it’s never the room that I book it’s not fair I keep paying for hotels and wich one I want and I get totally oppsosite and is not fair

Plussat: The location is right downtown so it was exactly what i needed. Staff was very friendly.

Miinukset: It was hot. I mean disgustingly hot. The lobby was ok but the hallways off the elevators were above 90 degrees. The room was just above 80 and did NOT cool off overnight.

Plussat: Staff was friendly, location in walking distance of harbor (0.8 miles). Able to give me early check in. Corner room with window for wall (nice view).

Miinukset: Bathroom had a terrible sewer odor, low pressure causing multiple flushes, called for plumbing service 3 times to unclog and run a snake. Room did not feel clean because of the smell had to by Lysol and air freshener while there to deal with it.

Plussat: Comfortable bed and pillows. Pleasant staff.

Miinukset: I could not believe there wasn’t a refrigerator in our room. We ate in your restaurant, and I had leftovers. Fully intending to place them in the fridge until the next day, only to find there was none. I have stayed in quite a few hotels and economy motels, and this is the first time I have not had a fridge.

Plussat: Easy check-in, room was very nice and clean. Love it when there is a microwave and fridge in room

Miinukset: . Paying $36 for parking no complimentary breakfast

Plussat: Our room was spacious and comfortable.

Miinukset: The hotel had a pool party on a Sunday afternoon that stretched until 10:00. Despite being on the 17th floor we could hear it quite clearly and staff misled us to believe it was ending two hours earlier. Much skin on display as well. Not kid friendly.

Plussat: The staff was friendly and nice

Miinukset: The rooms could have been a little bigger

Plussat: Breakfast should have been included as it is the other hotels we visited.

Miinukset: a little more room and needs free parking.

Plussat: Character and location

Miinukset: No

Plussat: Cool decor nice rooms wonderful staff

Miinukset: It would be great if they had ample staff to get the rooms ready for check in time.. coffee in the rooms sucked..would be great too of they had coffee in the lobby for the price point of the hotel. Only option there for breakfast is paid

Plussat: THE LOBBY WAS NICE.

Miinukset: THE ROOM WAS NOT CLEAN THAT GOOD. THE FLOOR WAS DIRTY , TOWEL ON THE WINDOW SEAL. NOT NICE.