Arun Residence

Breakfast was quite good, with cooked options and a buffet. Breakfast room staff were helpful, unlike front desk.

Front desk staff were extremely unhelpful and had no concern for the safety of guests. Reception staff very reluctant to help after I was victimised by a cheating taxi driver. Did not give me the Tourist Police number until the driver had left and then left me to call on my mobile. Also, Reception staff either did not know the cost of a taxi from the central railway station, or intentionally gave me an incorrect estimate of the fare to discourage me from reporting the incident. The next day I asked if the front desk could book a taxi and was told this was not possible. This is a basic service and I have never stayed at a hotel anywhere in the world where this was not a routine task for the front desk. I then asked for the names of a couple of reliable taxi companies, and the receptionist said he did not have this information and again was unable to help me. This reflects very poorly upon the training of staff and the management of the hotel.