Gusto Hotel Pratunam

absolutely nothing i liked

everything right from the beginning was terrible. service was pathetic.. we were family with kids and kids went for a nap in afternoon so we took few mins longer to check out and the manager calls us and tell us..' go and leave the room.. or i will charge you'. the location of the hotel is in tiny alley.. hard to bring the car inside.. bathroom was terrible.. towels were dirty.. the worst part was the service. not to forget.. their room doors are hollow so even if someone is walking outside.. you can hear the footsteps.. go anywhere but not this hotel

The Location was very convenient, close to all needed - Transport, Shopping, Restaurants etc..

i felt , Especially the Hotel Front Desk staff are of a bit " Dont't Care' attitude. The reluctantly answered the questions I had, & the information given was very brief, even though they were serving only me while there were no other customers waiting for them. They did not allow me to extend the room Check out even by an Half an hour. I requested to check out at 1300 hrs ( Hotel note says Check out tine at 1200). I was a bit late coming back to Hotel on the check out day as I was lost the direction. The Breakfast was very basic, even though I booked with B fast, I only had it for the first day, rest of the days I found better shops nearby. Room A/C was very noisy, the toilet was not clean & tidy enough for the star rating.- Shower was only hanging off the hook. Not enough toiletries, I have to request couple of times. But they Supplied extra water bottles on request. Front Desk Office staff was busy with their Phones and chit chatting among them.