Churchill Hôtel Bayeux

A great hotel, staff needs some training in customer care.

The hotel is located in the heart of the city and is close to everything. The first room we had was perfect, comfortable and quite. The hotel is decorated with WWII memorabilia, I found it terrific. The staff was friendly and very attentive until you had a problem.

To make it short and sweet, the first three nights were great, the forth not so much, the hotel made a mistake and gave our room away for the fourth night. After a lot of back and forth they managed to find another room in the hotel for us. The room was much smaller, louder and not near as comfortable but we dealt with it. The morning of the fourth day we woke up early to check out and make our way to Paris, there was no hot water available (possibly because everyone in the hotel was taking showers). We informed the front desk that we had no hot water and they told us there is nothing wrong with the water and obviously we were mistaken. Also no compensation was offered for the booking screw up. After expressing our displeasure they offered us a free breakfast, which was too little too late. I will not stay at this hotel again, calling your customer a liar is not a good way to create repeat business.