Hotel Poseidon Playa

Service throughout excellent Staff friendly bar staff superb Reception professional and helpfull

Only entertainment did not appear as good as on previous years Separate times for children and adults entertainment Sausages at breakfast appeared undercooked Web ( this maybe only as we the English have sausages well done and brown )

Staff was very friendly, close to the beach, there was enough variety in the buffet to keep someone like me, who doesn’t eat meat, going for a week. Pleasant pool side area, albeit small. I was expecting what I got: your typical, basic, big beach front hotel from the 70’s in Benidorm, hence managed my expectations.

Quite dated decor! Though it was supposedly refurbished in 2015, still felt like a trip back to the 70s. Cleanliness in my room left a bit to be desired - shower cabins were mouldy in some places, dusty corners, no daily vacuuming. Sound isolation between bedrooms was extremely poor. Too few lifts for such a large hotel: queues were very frequent, so, more times than not, chose to take the stairs to my 12th floor bedroom, which may not be an option for many. Certainly wasn’t for my parents in their 70’s staying on the 17th floor! This said, this is what put me off in the end: My parents chose this hotel to holiday for a week with my 10 year old niece (their grand child), which they booked more than 10 months in advance. When I decided to join them , maybe about a month ahead of the holiday, I ended up paying more for myself alone, than they had for a triple room full board. No problem, I could understand that, given how early they had booked. When we finally checked in, turned out their room was terribly cramped with the extra bed for my niece, so I requested that she be moved to my room which had 2 single beds made up anyway, so my parents could have a little more room. Given my niece’s meals were already paid for by my parents, and absolutely nothing had to be reorganised by the hotel, and there were absolutely no extra costs for them, they charged me an additional 96€ for this, and they never even removed the extra bed from my parents room, despite the request having been made more than once. Even when asked why I had to pay the extra amount, they failed to provide a valid answer. I am convinced that if I had moved my niece to my room without letting them know, they wouldn’t even have noticed. Did not sit well with us at all, more for the principal than for the money.