All In Hostel / Hotel Berlin

The location is convenient.

I was recently in the hostel from the 20th to the 23rd of February and on the night of the 20th we had some trouble which still has not been addressed let alone resolved. We left the hostel at around 9pm and returned at around 2am to find 3 men sleeping in our private room. We went down to the reception and they told us we were given the wrong room and someone had packed up and moved all our things. We are very disappointed at the way this was handled, the woman (Xenia) at the reception who checked us in did not even take responsibility for her mistake and made it seem as if it was our problem and nothing could be done. Some items from our luggage were missing (2 android chargers, 2 new razors, a brand new face wash and some soaps/shampoo) and hardly any effort was made to recover them. There was a time between checkout where someone could have gone inside the room to search for the items before checking in the next guest but it doesn't seem like it was a big enough problem to Xenia. Additionally, she kept forgetting who we were, even though we had spoken to her multiple times and each time have to remind her of the mistake she made which she never took responsibility for. The service was terrible from her throughout our time at the hostel. Furthermore, she stated that we couldn't hear from her boss since it was the weekend, but this incident occurred already on a Thursday so does the boss/manager not work on a weekday? At the end of our stay we were then told that the office would contact us since we expected some kind of compensation for the missing items as a result of poor system management, creating a HUGE and STRESSFUL inconvenience for us as it is. It has been over a week and we still have NOT heard a word from the office or management.

The location was fine, and the 24 hour access was great. In the reception area, there are machines to make hot drinks (chargeable) and to buy sweets and drinks from vending machines. The shower was hot and it was pretty quiet.

The wifi doesn't reach the rooms and this isn't really acceptable in 2019. You have to pay cash for a room key - I don't carry cash, so I had to take cash out to pay for this, leaving me with unwanted Euros. My room had dust in the upper parts of the room. There were radiator and "other" pipes running through the room, right next to the bed. The pillow was so thin that I had to fold it 3 times to make any use of it.

Basically good value for money. Showers were hot and functional. Breakfast was ample. Staff were helpful.

Little emphasis on quiet at night outside and within rooms. My bed was broken and collapsed somewhat further during my stay.

Good if your budget/standards are low

Cheap (ish) Hot shower with good pressure Location Friendly staff (helped with directions, etc) Luggage storage Generally quiet, especially after the 10pm lights out Gated at night, secure

Weird double standards regarding check-in (we had to wait til after 2pm, then one morning some guys checked into our shared dorm???) The water was orange/yellow/brown one morning, dodgy pipes?! Beds were insanely old, dirty looking mattresses in need of replacement Lift was broken for most of the trip No free WiFi

That was cheep and near to restaurants, clubs, transport

Bathrooms were dirty

Nice location, near to 2 subway stations, and in a lively district of Berlin, near to the Berlin Wall ("Easten Gallery", 10 min walking). Worth the price.

The 4 people room is a bit small.

The location is perfect. Not far from the center and really close to bars and night clubs.

close to town and well connected

the hostel and the rooms are not clean. the shower was broken. they gave us only one towel and never changed it (except the day before leaving), the room was too small, you couldn't even move. it wasn't furnished at all.

Nice staff

Single room was a six bed room ("double decker"); even for a hostel below any standard

it was cheap, nice bathroom

The location was not very good, and the check in and check out time, were not very good

helpful staff, bathroom

the actual beds had bad matrasses and you rolled automatically to the centre