Sofitel Biarritz le Miramar Thalassa Sea & Spa

The staff were all incredibly friendly and helpful, the room is a nice size and clean, and the location of the hotel ideal.

I unfortunately have to say that this was one of the worst hotel experiences for me, and honestly I’m not hard to please. I was terribly uncomfortable with the ceiling height and felt claustrophobic in many areas of the hotel, especially the hallways, spa level, and first room we were put in (the dreaded 102 - avoid at all cost). Unless we were in the bar with large windows, or the outdoor areas, the poor design of the hotel honestly made us feel like we were underground or in a cave. There is also a dire need for renovation, in the hallways and spa floor especially. As mentioned above, the room 102 is absolutely not acceptable for a 5 star hotel and should be turned into a storage room or something. It is a dark lair in the deepest corner of the building facing a cement wall and we woke up to a woman in the balcony next door looking directly in on us in bed. I will include a photo of the view (neighbor lady not included). The steak we had for dinner at the bar was also unacceptable. No presentation at all, just a tiny piece of beef on a very large white plate. For 32€ it was absurd.

The bed is really comfortable . The room is spacious . It is peaceful and quiet .

Just a small thing . My 12 year old daughter needed a fringe trim so we visited the hair salon downstairs . The lovely hairdresser was very efficient . It just took her a couple of minutes to shorten the fringe , but paying 15 euros was a bit much for something which took so little time . Apart from that , all was good .

The breakfast was the best

The furniture in the rooms is outdated

Excellent breakfast. Very large and comfortable bed. Great view from our balcony. Very convenient location for beach access and for walking into town along the sea promenade. Very polite and friendly staff, always ready to help whatever the problem. Very good pool and spa facilities.

Purports to be a hotel that welcomes dogs but despite 20 euro per day charge, dogs not allowed in any of the public areas. Insufficient plug sockets for guest use in the bedroom. Very expensive restaurant and spa treatments. Bathroom a bit cramped for a wannabe luxury hotel.

It was a lovely 10 minute walk along promenade into town centre, a walk we enjoyed a couple of times a day! Also spa in hotel was really nice. Beds were huge and really comfortable.

Had a great weekend in Biarritz!!

The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable.

Food and drinks in the hotel are very expensive.

The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location.

We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.

The location was superb right on the sea front . Rooms quite spacious with comfortable beds and bedding. The indoor and outdoor pools were heated with plenty of sunbeds

Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it.

For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.