Biarritz hotellit lähellä Rocher de la Vierge

Miinukset: Tatty old rooms with a strange odour, broken A/C, exorbitant price which filled us full of hope that we would receive extreme luxurious treatment only to be sorely disappointed. Ordered late room service and had to reject every item due to poor quality. After being told we could entertain guests anywhere in the hotel the pool attendant handed me a bill for €EUR450 for the visitors who came and sat with us for an hour by the pool even after us spending €EUR300 on drinks!!! Which I promptly refused to pay. After very little sleep I tried to complain and received a small discount on the bill, but 1 night still came to €1,800!! There is no way this hotel is deserved to charge that kind of money for the return in property standards and service. I will be taking this up further with the hotel an Hyatt group.

Plussat: The staff were world class, best service ever!!!

Miinukset: Nothing!

Plussat: Wonderful hotel, beautifully positioned with elegant interiors and very attentive staff. I could not fault the hotel

Plussat: Location and elegance

Miinukset: The Hotel decor is dated and needs to be refreshed. We don’t approve of having dogs in hotels and particularly so when they bark in public areas and bedroom floors

Plussat: Nice breakfast. Smoked salmon was highest class and croissants were very tasty. Superb view from our balcony

Miinukset: I was disappointed by very late swimming pool opening hours. I always like to have a swim before my breakfast and pool is open here just 0930! Latest time since I am traveling long years!

Plussat: Cocktail Bar atmosphere with singing. Restaurant food, décor and atmosphere. Room views over the bay. Gardens and pool area.

Miinukset: One waiter on the terrace in the afternoon/early evening when busy was not enough. She did an excellent job but needed help to give the expected levels of service (cleaning tables when people leave)...NOT a criticism of her at all.

Plussat: Location and services were excellent. Very dog friendly and facilities were extremely clean.

Miinukset: Was surprised to be disappointed with the quality of the room service coffee when everything else we consumed was of very high quality.

Plussat: location and view from dining room

Miinukset: place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.

Plussat: Location is perfect, the views are magnificent

Miinukset: The building is outdated, needs renovation badly, the inside pool was cold

Plussat: New room of the same category was excellent but the first one (I booked deluxe room with partial ocean view) was given to me has inner yard view with a bad smoking smell. However, new room was 365 Euro more expensive per night.

Miinukset: Some staff attitude at the check-in

Plussat: Location

Miinukset: It’s tired and needs to be refurbished. Too expensive for what’s in offer.

Plussat: Great location, friendly staff, decent continental breakfast, secure parking nearby at reasonable cost.

Miinukset: No major issues.

Plussat: Location and helpful staff

Miinukset: Nothing

Plussat: Quaint and very clean. Super friendly girl on reception

Miinukset: Bathroom a bit cramped and had run out of shower gel

Plussat: The stuff was super nice!

Miinukset: At the breakfast buffet the boiled eggs were too old and didn’t taste good anymore.

Plussat: Sijainti, vanhan rakennuksen viehättävyys, ystävällinen ja avulias vastaanotto henkilö, aamiainen hyvä ja toimiva, ilmastointi hyvä, vesi tuli ja meni myös kuuma! Tallelokero hyvä!

Miinukset: Wifi surkea - nopeus hidas, kuuluvuus pätki sai aina määrittää asetukset uudestaan, kadulta kuului yökaupalla mölyä (keskinäistä kovaäänistä mitteloä) seinät ja ikkunat kuin paperia! Ilmeisesti jotenkin seurueiden kulkuväylän vierellä? Hiukan jo kuluneen oloinen

Plussat: Super nice staff, free parking a short walk away, good location- easy walk to beach and restaurants

Miinukset: Bathroom extremely small even for European standards

Plussat: Aamiainen oli oikein hyvä ja hotellin sijainti erinomainen. Ystävällinen ja avulias henkilökunta.

Miinukset: Olisi hyvä jos matkalaukut mahtuisivat paremmin aukinaisina huoneeseen ja sen jälkeenkin pystyisi liikkumaan huoneessa.

Plussat: Good location, great breakfast and very helpful staff

Miinukset: Parking was a bit of a challenge

Plussat: Sijainti on erinomainen. Biarritz lomakohteena on aivan upea. Suosittelen!!!!!!

Miinukset: Wi-Fi ei toiminut käytännössä lainkaan. Viemärin haju oli aikamoinen.

Plussat: Perfectly located, nice interior style and very helpful team made our stay in town very comfortable and looking forward to be back! Great plus was as well that they accepted dogs, we felt welcome!

Miinukset: The house (or at least the first floor rooms) seems not to have good isolation, so you hear every door, bath use or louder conversation, can’t judge for the upper floor rooms.

Plussat: Staff is great! The room is confortable. Good value for the money!

Plussat: Staff were very helpful and spoke great English. The hotel was in a great spot and really comfortable. I would recommend it highly for either a business or leisure trip to Biarritz

Plussat: Convenient location. Large clean room with nice bed and some cozy balconie. The old female receptionist did not speak English but she was nice and tried her best to explain us all the information. I did not have any communication trouble. The other male receptionist talked English and he was also very kind.

Miinukset: None

Plussat: Management were fantastic. Very helpful and accommodating. Location was excellent as was breakfast.

Miinukset: Air conditioning would have been good but other than that it was perfect.

Plussat: Spacious room and very French. So many places have been “modernized” and the character of the rooms gone. This place is quaint and still has everything you need. The staff were delightful and helpful. Great location, everything in walking distance.

Plussat: The location is great and the staff are friendly.

Miinukset: There could be a smaller fridge in the room to allow cold water.

Plussat: Very friendly and helpul staff. We were able to leave our luggage after checking out to be able to have a last walk in the city before going to the aiport. The location is perfect, it's easy and quick to walk to the center and the sea side. I am a light sleeper and have back problems but I slept very well. The room was quiet, no noise from the other guests or from outside (even with the window open it was fine) and the bed was comfortable.

Miinukset: It's being a bit fussy but the bed sheets were a bit old and really not soft, it felt like paper.

Plussat: Breakfast was OK. Likes the property generally and they were friendly.

Miinukset: No air conditioning and the road was noisy so couldn't sleep well. Could have done with a bar area

Plussat: Hiljaisuus, valoisuus, mukava huone näkymineen, iso kylpyhuone, kraanat toimivat, hyvä yksilöllinen palvelu aamiaisella, pöytiintarjoilu ja puhdas pöytäliina jokaiselle asiakkaalle. Tuore, perinteinen ranskalainen "pikkuaamiainen".

Miinukset: Huoneessa olisi voinut olla pieni jääkaappi.

Plussat: a Beatiful Hotel in the centre of town. very nice lady who runs it, the breafast was fabulous, one of the best I've seen/tasted in France only 10 mins walk from the seapromenade. well worth staying here.

Plussat: Comfortable beds. Very good shower. Peaceful.

Miinukset: A little help carrying our luggage. Read that breakfast was exceptional... it was ok ...

Plussat: On the doorstep of all amenities. Very friendly and helpful staff. Comes highly recommended.

Miinukset: Can’t improve on perfection.

Plussat: This hotel is extremely charming. It is pretty and in a great location. The staff/owners are so kind and helpful and they made my stay absolutely perfect. I will definitely stay with them again when I return to Biarritz. My room was huge and the bathroom was very large too. Everything was spotlessly clean.

Miinukset: There is absolutely nothing that could have been done to make my stay better. It was perfect!

Plussat: Friendly owner. Good location near the town centre.

Miinukset: It’s pretty basic (our room was at least). Felt a bit like a hostel - old towels, no tea making etc in the room and no bin. WiFi didn’t work. But it was quiet and there were blackout shutters.

Plussat: very friendly owners of this small family hotel made us all feel very welcome, and provided helpful advice on local restaurants, where best to catch buses for local trips and all round help. We could not thank them enough.

Miinukset: nothing

Miinukset: Condition is strongly required

Plussat: Owner (female) very friendly, lovely person knows surroundings well. Thanks for the hint to join the restaurants near the Hall.

Miinukset: Rooms need a reburbishment, then it could be the pearl in the oister. Traffic outside a bit noisy und no garage directly available, but gare de midi in parallel road @ 15Euros per 24h

Plussat: This hotel is a absolutely wonderful, the staff were very welcoming, the rooms were very clean, the beds were very comfortable. Amazing hospitality, I would recommend this hotel to all travelers staying in Biarritz. Well done for making my stay memorable. Finally one more note about the breakfast, simply delicious!

Miinukset: Loved everything.

Plussat: The lady owner was so helpful. I was early to check in so she locked up my bag and gave me directions to the fantastic Saturday market, really worth a visit. That evening I also visited a restaurant she recommended, Le Cafe Du Commerce, and it was stunning. Clean room, comfortable bed and a good French breakfast with lovely coffee. Highly recommended

Plussat: We came into town and our Airbnb booking fell through so we had to book something on the fly. We were able to do so and I can’t say enough great things about Elena. She was more than helpful and welcoming. And she helped me brainstorm on transport to our next destination. She makes the hotel special

Miinukset: Rooms are small but that was to be expected.

Plussat: Central within 5 minutes walk to bus, supermarket and central Biarritz , very clean and service by Helena was excellent she even had an English novel for me to read at night

Miinukset: Nothing I can think of.

Plussat: Very friendly owner!

Miinukset: Quite expensive, but the price for Biarritz normal.

Plussat: Erinomainen palvelu, erittäin siistit huoneet ja viihtyisä, lämmin tunnelma.

Plussat: Omistaja oli todella sydämellinen ja avulias. Hotelli on hyvällä paikalla lähellä rantaa ja keskustaa.

Plussat: It was clean

Miinukset: The bathroom was too small. No space in shower. The balcony was closed. Window too small. The Wifi didn’t work, and in the reception they didn’t care to fix. The towels looked old.

Plussat: Staff were friendly, and location good.

Miinukset: Hotel is very tired and not good value for money at all, requires urgent updating. Hotel bar too expensive. 5 star prices with 3 star service.

Plussat: The Pool and View

Miinukset: Room smells musty from humidity or older sewage system

Plussat: The situation, the room, the pool

Plussat: Sijainti

Miinukset: Sänky todella huono, yleiset tilat kuluneet. Yleisvaikutelma huonosti hoidettu. Hintaan olisi pitänyt sisältyä aamiainen. Hinta laatusuhde ei kohdannut.

Plussat: Big room , clean and all rooms has a ocean view. Direct on beach.

Miinukset: The bar is close in the morning , also late evening , it’s vacation place so it would be nice get a drink later. The hotel is on nice place but for that money should be done some renovation. It’s really old and very used the pool area ,the terrace !! Service .... 5 stars hotel also could provide some rent surf boards direct at hotel since this place is a surf place!

Plussat: The same, it’s old and the rooms and facilities too

Miinukset: All is old

Plussat: Bed was really comfortable. Staff were really friendly and went over and above to make our Anniversary special

Miinukset: Drinks were very expensive

Plussat: Everything

Plussat: We very much appreciating the location of the hotel and closeness of the sea. Going to the beach from the hotel is quick and easy. Staff of the hotel is extremely friendly and helpful, trying to do the best for you. Nice Hermes cosmetics in the bathroom also makes very nice impression of the hotel. Very cosy pool area.

Miinukset: The value for money is definitely far away from expected. The hotel looks like it needs some renovation or the prices have to be lower. We got some problems with the bad smell in the room when we just moved in. The staff took care of it after we complained, but for 5 star hotel it was a bit weird to have such an issue.

Plussat: The hotel had great location at the end of the seafront. Our room was extremely spacious with good facilities. The bed and the linen were wonderful. it was very easy to ge tot the beach and the town from our hotel.

Miinukset: As our room was only a classic, our balcony had only the smallest of sea views.

Miinukset: Service for food by the pool was so slow