Biarritz hotellit lähellä Planète Musée du Chocolat

Plussat: Location and ambience

Plussat: Beautiful hotel in a wonderful setting

Miinukset: Very expensive . Breakfast is inside whereas the pictures lead you to believe it will be served outside

Plussat: Super location. Breakfast was excellent.

Miinukset: Everything relating to food and drink was very expensive. Lunch-time menu would have benefited from a few more simple options.

Plussat: The location is great

Miinukset: The service was really bad. The room is not very clean

Plussat: location and view from dining room

Miinukset: place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.

Plussat: Best location to enjoy beach while able to lounge by the pool.

Miinukset: Not much, maybe slightly overpriced drinks.

Plussat: The hotel had been spruced up after the G7 so that was good

Miinukset: The staff had an imperious attitude

Plussat: Siisti hotelli ja palveleva henkilökunta. Sijainti hyvä.

Miinukset: Aamiainen oli suhteettoman kallis. Drinkkibaari olis ollut kiva.

Miinukset: Reserver pour 2 recu resa de kayak pour 1 personne Obliger de paye sup de 8€ pour mon epouse !

Plussat: Hotel wasn't far from town, was very clean and the gentleman at the front desk very helpful.

Miinukset: Room was very small and very noisy - you could hear everything coming in from outside through the windows - cars, kids, people, machines.

Miinukset: Aamiaiselle kaipailin gluteenittomia vaihtoehtoja.

Plussat: We came driving from San Sebastian and the hotel was really easy to find. Dont forget to book a parking spot if you go by car. Parking right by the hotel was perfect. Staff was really service minded and nice. Rooms was flawless and cosy. Breakfast included good mix of healthy options mixed with a little vacation snack.

Plussat: Sijainti, vanhan rakennuksen viehättävyys, ystävällinen ja avulias vastaanotto henkilö, aamiainen hyvä ja toimiva, ilmastointi hyvä, vesi tuli ja meni myös kuuma! Tallelokero hyvä!

Miinukset: Wifi surkea - nopeus hidas, kuuluvuus pätki sai aina määrittää asetukset uudestaan, kadulta kuului yökaupalla mölyä (keskinäistä kovaäänistä mitteloä) seinät ja ikkunat kuin paperia! Ilmeisesti jotenkin seurueiden kulkuväylän vierellä? Hiukan jo kuluneen oloinen

Plussat: Excellent location just a short walk to the beach. Very helpful staff.

Miinukset: Bathroom was very small.

Plussat: Aamiainen oli oikein hyvä ja hotellin sijainti erinomainen. Ystävällinen ja avulias henkilökunta.

Miinukset: Olisi hyvä jos matkalaukut mahtuisivat paremmin aukinaisina huoneeseen ja sen jälkeenkin pystyisi liikkumaan huoneessa.

Plussat: very friendly and helpful front of desk. good location.

Miinukset: window had a street light outside. ok to keep out with shutters down.

Plussat: Friendly welcome, good bkfst. Gentle staff. Cosy atmosphere. The hotel is nicely located. Thus parking can be difficult.

Miinukset: Nothing. The hotel met my expectations for a Saturday night off-season.

Plussat: Sijainti on erinomainen. Biarritz lomakohteena on aivan upea. Suosittelen!!!!!!

Miinukset: Wi-Fi ei toiminut käytännössä lainkaan. Viemärin haju oli aikamoinen.

Plussat: Great location! The atmosphere of the hotel is impressive

Miinukset: Parking is available at 1-2 streets which is ok. Breakfast is a little bit expensive (12 euros). Checkout time is a little bit early (11 am)

Plussat: The staff were exceptional especially Sandrine who could not be more helpful she was marvellous and an asset to the hotel -she organised anything we needed including beach towels and umbrella. The hotel was centrally located and the room was large and spotless. We thoroughly enjoyed our time here

Miinukset: Nil issues arose

Plussat: Friendly personnel, Perfect substantial breakfast, perfect position in city center, nicely equipped room.

Miinukset: The free parking is a public one 5 minutes from hotel, but you can find a place on the streets

Plussat: Location was excellent, staff very friendly and helpful

Miinukset: We couldn't open the door of our bedroom and the room was quite small

Plussat: Fantastic staff and great location. Very comfy bed and loved the bath salts.

Plussat: Close to the beach and a lot of amenities and shops plus 10 minutes from airport with taxi.

Miinukset: During the night it was noisy even when in the room there are the rules explained in which it says to keep quiet after 10.someone was laughing loudly and talking late in night and banging doors Pricey for the room layout and facilities ,bathroom really small.

Plussat: Excellent breakfast. Very large and comfortable bed. Great view from our balcony. Very convenient location for beach access and for walking into town along the sea promenade. Very polite and friendly staff, always ready to help whatever the problem. Very good pool and spa facilities.

Miinukset: Purports to be a hotel that welcomes dogs but despite 20 euro per day charge, dogs not allowed in any of the public areas. Insufficient plug sockets for guest use in the bedroom. Very expensive restaurant and spa treatments. Bathroom a bit cramped for a wannabe luxury hotel.

Plussat: Nothing good sorry

Miinukset: It is hard to imagine the room has ONE socket for charging. And the socket is by the entry door behind the luggage rack. No charge port by the desk or by the bed. I called and they claimed there are by the bed. I asked them to come to the room to show me. And guess what ? They found NONE by the beds. I asked the hotel to provide me a surge protector with multiple outlet. And they said they do NOT have any? The hotel is so old with the location they do not bother to treat you as a human being ! As a five star hotel?

Plussat: Magnificent breakfast: lots of delicious healthy choices Wonderful heated outdoor seawater pool Very pleasant staff English spoken

Plussat: The breakfast was the best

Miinukset: The furniture in the rooms is outdated

Plussat: The staff were all incredibly friendly and helpful, the room is a nice size and clean, and the location of the hotel ideal.

Miinukset: I unfortunately have to say that this was one of the worst hotel experiences for me, and honestly I’m not hard to please. I was terribly uncomfortable with the ceiling height and felt claustrophobic in many areas of the hotel, especially the hallways, spa level, and first room we were put in (the dreaded 102 - avoid at all cost). Unless we were in the bar with large windows, or the outdoor areas, the poor design of the hotel honestly made us feel like we were underground or in a cave. There is also a dire need for renovation, in the hallways and spa floor especially. As mentioned above, the room 102 is absolutely not acceptable for a 5 star hotel and should be turned into a storage room or something. It is a dark lair in the deepest corner of the building facing a cement wall and we woke up to a woman in the balcony next door looking directly in on us in bed. I will include a photo of the view (neighbor lady not included). The steak we had for dinner at the bar was also unacceptable. No presentation at all, just a tiny piece of beef on a very large white plate. For 32€ it was absurd.

Plussat: Sijainti

Miinukset: Sänky todella huono, yleiset tilat kuluneet. Yleisvaikutelma huonosti hoidettu. Hintaan olisi pitänyt sisältyä aamiainen. Hinta laatusuhde ei kohdannut.

Plussat: Amazing staff... every outlet was wonderful. I used room service, Spa facilities, restaurant and had laundry done. Perfect.

Miinukset: That I had to leave.

Plussat: The bed is really comfortable . The room is spacious . It is peaceful and quiet .

Miinukset: Just a small thing . My 12 year old daughter needed a fringe trim so we visited the hair salon downstairs . The lovely hairdresser was very efficient . It just took her a couple of minutes to shorten the fringe , but paying 15 euros was a bit much for something which took so little time . Apart from that , all was good .

Plussat: Location, staff courtesy, beds

Miinukset: Parking charges high

Miinukset: Service at the reception desk. Rude, overcharged for breakfast, told liars, no apology. And spoke badly behind my back as reception ladies did not realize that I do understand French! Unlikely to be back.

Plussat: - good old standards of a chain hotel - everything you need was there - there were a safe box, kettle in the room (but no fridge) - there was a hotel's garage where we parked our car

Miinukset: - room was small and bathroom was tiny Not a bad things but better to know: - to park a car you first need to pick up a garage door key at the reception - there is some walking distance from the hotel to the town center (10-15 mins to shopping and restaurants streets) and the beach is even further (about 20 mins)

Plussat: Everything was great clean room all of the Staff were very pleasant and helpful

Miinukset: The property ticked all the boxes

Plussat: Room was small but clean as was the bathroom. Staff were friendly and helpful

Miinukset: Bed was far too hard and the room was small. But loved the stay there

Plussat: Kiva huone, hyvä ilmastointi, toimiva WiFi ja respassa ystävällinen palvelu. Viihdyin oikein hyvin ja Biarritz oli aivan ihana pieni lomaparatiisi!

Plussat: Location was convenient for sea and town centre. Staff were brilliant, very helpful and friendly. Didn't eat at hotel and only used the bar in the evening which was very nice. Underground, secure, parking facility was brilliant.

Miinukset: Room lighting, it was very dark. An English TV channel would have been nice. A/C was noisy, had to turn it off. Bathroom was a little cramped (shelf across the sink impeded washing).

Plussat: It was comfortable, clean and warm. The shower although quite small had a good pressure and plenty of hot water. The bedding and towels were pristine. The staff were very nice and always helpful. We would definitely book this again if visiting Biarritz in the future.

Miinukset: Nothing really.

Plussat: Good hotel with very small rooms but still very well thought out, really nice friendly staff, lovely pool with surrounding gardens. Short walk to Biarritz town downhill. Good parking below hotel. Would stay here again for one or two nights.

Miinukset: nothing except rooms could be bigger.

Plussat: The hotel is in a good zone, 10minutes walking to the center and has a standard quality.

Miinukset: Difficult to park the car Breakfast a little expensive

Plussat: Good location

Miinukset: Dog friendly but not in the restaurant . We asked to have a meal on our first night and were told that the empty restaurant was full . When I queried it I was told they didn’t have much food on site as they didn’t have many guests staying . Eventually they agreed to take us and we managed to find something on the limited menu . Once we had sat down they accepted more clients in the restaurant . Bizarre . Stayed 2 nights and was charged 24 euros for two dogs both nights an extra 48 euros but no extra service . Thought that was a bit off . 24 euros per stay understandable .