Etsi halvat lennot: Brussels Airlines

Miinukset: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr

Plussat: Nothing! We’re still in Baltimore

Miinukset: Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it.

Plussat: On board service and entertainment. The plane itself was clean and comfortable.

Miinukset: The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!

Plussat: Good movies.

Miinukset: I called United to make sure there was a children’s meal for my 3 year old. There was not.

Plussat: Seat not confortable

Miinukset: Get newer planes with better functional amenities

Plussat: this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!

Miinukset: this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!

Plussat: The captain was able to make up much of the lost time spent boarding.

Miinukset: The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight.

Plussat: Comfortable seats from Brussels to Accra, aircraft clean and well maintained.

Miinukset: Slow Boarding from Paris. Poor, but very poor entertainment system

Worst experience ever with orbitz booking this through you guys

Plussat: I spent 5 hours on the phone and they didn’t help me. They couldn’t even help me the book so I just lost 700 dollars when trying to change a flight.

Miinukset: Worst experience in all areas. The phones calls were brutal and no one could help me and then someone could and then they cousltnnagain. No one could find a flight. Took so long for them to look stuff up etc.

Miinukset: Flight was delayed. Connecting gate was on the other side of the airport. We were running from one side of the airport to another. They should have provided a shuttle service for all of those passengers.

Miinukset: Delays is Boarding No food and beverages

Miinukset: Overbooked, no room for carry-on luggage

Plussat: Crew were helpful.

Miinukset: I had asked for a Muslim.mealor a vegetarian but there wasn't anything so I had only cheese and fruits which was a disappointment

Plussat: There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX

Miinukset: Be like Swiss or Lufthansa. Charge less and give free water and snacks

Miinukset: Left 1h late

Miinukset: Whole flight was so cold like in refrigerator.

Miinukset: vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows.

Plussat: Flight was cancelled.

Plussat: Food was good. Crew on the flights were polite

Miinukset: Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways.

Miinukset: Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer.

Miinukset: There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown

Plussat: Nothing, they cancelled my flight and rebooked me to another city

Miinukset: Everything. I had to buy 2 new tickets because they cancelled my flight

Plussat: Seats were fairly comfortable with decent leg room.

Miinukset: My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it.