Etsi halvat lennot: Brussels Airlines

Miinukset: Left 1h late

Miinukset: Whole flight was so cold like in refrigerator.

Miinukset: vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows.

Plussat: Flight was cancelled.

Plussat: Food was good. Crew on the flights were polite

Miinukset: Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways.

Miinukset: Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer.

Miinukset: There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown

Plussat: Nothing, they cancelled my flight and rebooked me to another city

Miinukset: Everything. I had to buy 2 new tickets because they cancelled my flight

Plussat: Seats were fairly comfortable with decent leg room.

Miinukset: My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it.

Miinukset: It was very cold inside the airplane. I have to ask multiple times for blanket.

you get what you pay for

Plussat: cheap ticket

Miinukset: lack of service, very unfriendly stewardess

lhr > bru

Plussat: fast lane boarding

Miinukset: no snacks

No luggage were included in the price

Miinukset: You are considered as a robber but it is inscribe nowhere you don’t have luggage

Late getting, had to check bag

Plussat: Nothing really

Miinukset: Late boarding, had to check the bag, had to wait forever when landed in the plane

Miinukset: poor customer service.

One normal commuter route

Plussat: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.

Miinukset: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.

ground crew need some supervision

Plussat: The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped.

Miinukset: The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive.

Flight delays

Miinukset: Flight delays is a constant problem with this company

Miinukset: It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent

Miinukset: Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time.

Incompetent

Plussat: Nothing

Miinukset: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Plussat: Nothing

Miinukset: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Worst Experience of my like.

Plussat: The food was okay but thats the best thing I can say.

Miinukset: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

Miinukset: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!