Etsi halvat lennot: Brussels Airlines

Plussat: The crew reacted good to the change of plane

Miinukset: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Miinukset: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Plussat: The crew wasn’t very friendly and there’s very little legroom.

Miinukset: Flight keft 35 min kate and boarfing was very slow and disorganized

Miinukset: This airline is borderline budget airline even in business class.

Plussat: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.

Miinukset: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off

Plussat: Good seats

Miinukset: Boarding process and Entertainment options. Availability of Snacks would also been good

Plussat: Got us there safely

Miinukset: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.

Plussat: The flight crew were amazing and had lovely gifts for our daughter

Miinukset: the flight was late and no food or drinks were available without paying rather high prices

Miinukset: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Plussat: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Miinukset: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Miinukset: Don’t loose the luggage

Miinukset: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Miinukset: Free coffee

Plussat: too crowded , not organised enough

Miinukset: organisation

Plussat: Crew was friendly.

Miinukset: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.

Terrible organization and lack of efficiency at the airport - everythi

Miinukset: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Miinukset: Boarding was awful

Plussat: The crew was nice. The seats were ok.

Miinukset: The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.

Plussat: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.

Miinukset: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.

Plussat: Friendly crew. Great phone support.

Miinukset: Online check-in was very messy - not available. After contacting the phone support, it was possible.

Plussat: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Miinukset: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Miinukset: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.

Plussat: Crew was okay.

Miinukset: That your airline commit to schedules.

Miinukset: Departure was slightly late (passengers still exiting the plane when gate was called)