Etsi halvat lennot: Brussels Airlines

Plussat: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)

Miinukset: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !

Plussat: service in general

Miinukset: no covid separation at seats

Plussat: Crew was very nice. Chocolates were very nice.

Miinukset: Come on guys for the price of the ticked you could have served us something more than a sandwich.

Plussat: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.

Miinukset: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.

Plussat: I got there

Miinukset: My luggage did not

Plussat: The seat was terrible

Miinukset: If I had gotten my luggage at the end of the flight

Arrogant crew

Miinukset: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.

Plussat: Very efficient.

Miinukset: Better airflow in cabin, letting you know about meals before getting to plane.

The worst flight in 40 years of traveling

Plussat: Nothing

Miinukset: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.

Plussat: The crew reacted good to the change of plane

Miinukset: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Miinukset: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Plussat: The crew wasn’t very friendly and there’s very little legroom.

Miinukset: Flight keft 35 min kate and boarfing was very slow and disorganized

Miinukset: This airline is borderline budget airline even in business class.

Plussat: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.

Miinukset: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off

Plussat: Good seats

Miinukset: Boarding process and Entertainment options. Availability of Snacks would also been good

Plussat: Got us there safely

Miinukset: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.

Plussat: The flight crew were amazing and had lovely gifts for our daughter

Miinukset: the flight was late and no food or drinks were available without paying rather high prices

Miinukset: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Plussat: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Miinukset: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Miinukset: Don’t loose the luggage

Miinukset: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Miinukset: Free coffee

Plussat: too crowded , not organised enough

Miinukset: organisation

Plussat: Crew was friendly.

Miinukset: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.