|Santa Ana J. Wayne/Orange Cnty|
They didn't have my reservations.
They didn't have my reservations. So priceline had to put me in another hotel after being on hold for an hour.
The staff was very friendly and helpful. Well worth it for the money.
They did not put coffee envelopes in the rooms each day. We were there 3 days. They did have coffee/continental breakfast in Hotel office, but we would have liked to make out own, as we woke up after they cleared the continental breakfast.
The person who checked us in was nice and friendly.
First of all, we got a king bed when I specifically asked for 2 queen beds. The king bedroom smelled musty. We were given a room with 2 queen beds after requesting a different room. This new room smelled a lot nicer but it didn't have any lighting fixtures by either bed. So if you wanted to read while in bed you couldn't. Nowhere was there a clock to be found either. Then, there was only 1 washcloth for the 3 of us. We will not book here again.
The customer service was horrible. The lady at the front desk did not fully understand English. Ive stayed at this hotel numerous times and not once did they charge me a $150 incidental fee. It was never mentioned at all. I will not be returning here again. I found a Howard Johnson on the same street with a great breakfast, amazing customer service and huge, clean rooms!
Really spacious room, re-modeled so pretty new/nice. Free breakfast. Pretty cheap and close to Disneyland.
The towels were stained/dirty as well as the bed sheets and pillow cases. It seemed like they hadn't changed the sheets from whoever had used them previously. The shower pressure was so intense it hurt. The bathroom was pretty old - didn't seem to have been re-modeled like the rest of the room.
Staff was friendly and took good care of my needs!!!
Carpet in bad need of a shampoo
The location was very close to the attractions I wanted to visit
The morning breakfast, needed more variety
Room smelled like Pine Sol - dirty tub (hair in tub!) filthy carpet.
Clean place... new paint, over all a decent place to sleep.
Front desk person (male) was rude when we asked if we could have a later check out being that we unexpectedly checked in at 4am..and his reply was " well thats not my problem" was just flat out rude. Regular check out was 11am- we only needed a hour being that we had 2 small little ones with us ..he ended up allowing the later check out but was rude about it.
Easy to access internet. Clean room. Breakfast was juice, coffee, toast, big oranges, big apples and some bread. Easy to use ice machine. I like this inn.
It was close to our destination. Staff was helpful.
Misrepresented on website - pool is extremely small; family suite does not have kitchen facilities only a small microwave and mini-fridge; tubs need resurfacing; carpet was so dirty our feet turned black.
The location and the rooms were amazing.
SureStay Hotel by Best Western Buena Park Anaheim sijaitsee ostoskeskuksen yhteydessä, ja Medieval Times (viihdekeskus) ja Knott's Soak City Water Park (huvipuisto) sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva vastaanotto, kielitaitoinen henkilökunta ja hissi. Palveluihin kuuluu ilmainen pysäköinti.
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.