Buena Park hotellia

Plussat: Location was awesome and the hotel lobby was super nice, the room was good as expected.

Miinukset: Improve the look of the halls.

Plussat: The location

Miinukset: The price could have been lower for the size of the room.

Plussat: Location is great - close to amusement parks, bars, restaurants.

Miinukset: Quality of TV signal was a bit rough.

Plussat: Bed was super comfortable Room was spacious and I loved the layout Enjoyed the little patio every night Loved the postcard perk!! Liked the toiletries

Miinukset: No hair dryer in room so they brought me one and it was kinda melted?!? But worked fine!

Plussat: My family and I will definitely be back. We couldn’t have been more happy with the entire experience.

Plussat: A smooth check in, very nice big comfortable and clean room and the location is perfect.

Plussat: Room was clean and quiet. We had a late check-in staff was friendly on the phone and in person.

Plussat: Spacious room

Miinukset: The room looked nice but towels given were used. They had some yellow clumps on it which made me wonder if the bed sheets were clean or not. Also very small pool. No space for us to get in. This hotel also charges $10 per day for parking which they didn't mention that it was for every day we stayed so i was charged $40 Sat 12:00 am -Sun 12:00 pm which it doesn't make sense why they charge $40. And parking was so full we had to park very farm from our room. The location seemed nice but we woke up with a flat tired both days we stayed in! Seemed like someone did it on purpose. Either way, I'm never going back to this place again. Seems fishy to me

Plussat: Close to things

Miinukset: Wish there was a hottub

Plussat: Location. Across the street from Pirate Adventure dinner. We walked.

Plussat: Dining and coffee next door.

Plussat: This is by far the best service I have had at a hotel. From the front desk to the house keeping staff to the café everyone went out of their way for us. I cant see enough of how my wife and I felt but thank you Marriott for hiring such a great staff

Miinukset: NOT AT ALL

Plussat: Very clean and well kept property. Pool area was gorgeous. fantastic location! Easy to find/access from the interstate. Plenty of great places to eat nearby.

Miinukset: Don't take a room that ends in "59". They share a wall with the elevator. The headboard for the bed is along the same wall as the elevator shaft and you could hear the elevator going up and down all night.

Plussat: Nice place friendly staff.

Miinukset: They tried to charge me a different price than I was quoted. Just be aware and ask questions. Plus I had saved my email for price and free breakfasts. They fixed my bill!

Miinukset: Room wasn’t ready by 3:00

Plussat: The room was big not crowded I like that there was a fridge and coffee maker The bed was comfy

Plussat: Very close to Disneyland. About 10 minutes. Staff was nice. Complimentary breakfast was good.

Miinukset: Bathroom was a little small.

Plussat: The hotel was so roomy. The service was great. The hotel pool and hot tub was great. My husband and I really were pleased. When we asked for a couple of extra hours to sleep before checking out, they accommodated us. Beautiful place and people.

Miinukset: It was in a great area. Close to places to eat, highways, and entertainment.

Plussat: Customers service was great

Plussat: Great location

Miinukset: Breakfast were not as reserved.

Plussat: Staff was great! Even though we had a room near the elevator, it was very quiet!

Plussat: It was clean, quiet, and staff was friendly and very helpful/

Miinukset: no

Plussat: It was across the street from the pirate show

Plussat: Super clean! & pretty :) enjoyed staying here!

Miinukset: N/A

Plussat: The pool was great. The courtesy shuttle was free & the bell captains were very accommodating & dropped us off where we requested within a useful radius. The onsite shop was very handy. Check in & check out was fast.

Miinukset: The hallway & carpets are looking a bit old & worn.

Plussat: My kids love that it included lots of other stuff gym, laundary room, etc, very happy

Plussat: Got a special pricing and the location was super convenient

Miinukset: It was very lacking in the Peanuts theming. As a huge Peanuts fan, it was a bummer to see that minimal Peanuts theming was applied to this hotel.

Plussat: Breakfast was very good... Great variety of food.

Miinukset: It would have been nice to have a mini fridge in the hotel room.

Plussat: Nothin old and not very well maintained.

Miinukset: Everything dirty pool, rooms were clean but furnish was old, carpet dirt and old I was very unhappy.

Miinukset: Checkin was very slow. One person on staff

Plussat: Good size pool and splash area that my grandchild really enjoyed.

Miinukset: They charged me for parking which has always been included in the hotel stay I stay here at least 3 to 4 times a year and have never paid for parking.

Plussat: Free early check in Late check out at 12 Free hotel parking Easy walk to the amusement park

Plussat: Clean, comfortable. Location close to anything you might need.

Miinukset: No fridge or microwave.

Plussat: My husband's reunion was there. The pool and hot tub were great.

Miinukset: The hotel is old, dirty, and run down. Instead of a resort, we thought we were in a dingy motel in a bad part of town. Very sad for the money they make. Also, the restaurant prices were insane. Again, sad. The park exterior was in bad shape.

Miinukset: Up charged for 2 rooms next to each other.

Plussat: Location, amenities like on-site restaurant, pool, close to shopping and food. Excellent price.

Plussat: Front desk and custodial staff were courteous and friendly. Great parking for this time of year. It’s about a 5-10 min walk from the hotel to KBF. Ability to purchase slightly discounted tickets to KBF at front desk. Nighttime stroll along the Boardwalk Camp Snoopy section of the hotel. Having Snoopy stop by each night between 8 & 8:30 to tuck in the little one!! Pool and hot tub area, large pool no more than 5 ft deep, had lots of towels and seating.

Miinukset: Rooms are a little dated. Electrical outlets need to be updated. Plugs didn’t stay in sockets. Sections of the standing lamps were wobbly including piece that holds bulbs. Issue with tub stopper not sealing properly. I had to maneuver the rubber seal to get it to stick. Rooms are kind of small ~300 “Hot” breakfast buffet at Amber Waves the adjoining restaurant was more warm than hot with minimal options and the same menu each day, however, coffee was great! Also it seems that for most of the hosting staff at Amber Waves customer service is not a priority.

Plussat: Proximity to Disneyland, overall it was clean

Miinukset: The smell of weed all throughout hotel and people hanging out at night drinking and amoking weed in prking lot

Plussat: Convenient location to where we were going.

Miinukset: What I didn't like was that regular rooms didn't have fridges and microwaves and the bathrooms had sliding door that didn't close all the way so you had no privacy.and the bathrooms also didn't have fans.Also when I moved to the most expensive rooms because those room had fridges they still didn't have a microwaves. And the fans didn't work in those bathroom as well.

Plussat: The room was clean and bathroom I really like the updated counter/shelves and all the amenities. The staff in the morning was very friendly. The man that checked me in was very business like, no smiles, no going out of his way, but he was efficient.

Miinukset: A lot of people were hanging out in the parking lot, both front and back lots, which made me feel a bit uncomfortable. Working on their cars. Late into the evening...later than I would have expected an inns parking lot to have. I went out to my car at approx. 9 pm and felt as if I needed to hurry and get what I needed, secure my car and get myself back in to my room. My room was upstairs but close to the pool. A bit noisey because I guess the vending machines were right by my room as well as door that went out to the pool. I didnt go out there but I know ppl were going in and out and yelling down to other people by the pool area.

Plussat: We had a problem with noise above us in our King bedroom so they upgraded us to the 2 queen beds. That room was better in every way! We also had a small problem with the remote control in our room, but they came up to fix it in a very timely manner. They were very accomodating with how they took care of us during our stay.

Miinukset: They're were some horribly rude guests who stayed at the hotel and kept us up two out of the three nights of our stay but I think it was the manager I heard threaten eviction from the premise if they didn't quiet down and sure enough, he did have to evict them. I have high regard for his manners and his actions boast well for the hotel in general. It wasn't their fault that the patrons were loud and obnoxious but they certainly handled things well. It was a happy ending and justice was had. Because of this reason alone, I will stay at this hotel again the next time I'm in the area.

Plussat: Quiet place and accessible

Miinukset: Elevator need more air ventilation

Plussat: The property is in a very quiet and safe location. It’s a short drive to many attractions! The rooms looked very clean and the employees were extremely friendly and helpful!!! Would definitely come again.

Plussat: Bed was good. Quite

Miinukset: N/A

Plussat: It’s great.

Plussat: The bed was nice and comfortable and the overall room was nice and clean. Thank you Goodnite Inn

Plussat: Instant hot water was great.

Plussat: Quiet, clean and was in a good location.

Plussat: Everything was very comforting

Miinukset: None

Plussat: The bed wasn’t bad.

Miinukset: The restroom was too small, the lobby restroom was out of order, the elevator was broken and made things very inconvenient.

Plussat: Breakfast was amazing

Plussat: Its clean!!!

Plussat: Breakfast was great, but can the juice choice be expanded by adding Apple Juice?

Miinukset: The sink was clogged. The overnight front desk person is not familiar with the prices on the merch being sold. He tried to sell me a soup for 5$ when it clearly read$2.

Plussat: Very clean and comfortable. Great staff.

Plussat: Everything about this hotel was great, can't point out one thing in particular.

Plussat: good place

Miinukset: n/a

Plussat: Great location. Close to the freeway but not right off of it. Close to Knotts Berry Farm. Staff was very nice and friendly. Free breakfast. Free parking. Located in a good area.

Miinukset: Room was kind of small but we just needed a place to sleep anyway.

Plussat: Close to shops, okay breakfast

Miinukset: Room noise barriers need improvement. Walls too thin, could hear all the noise activities from hallways. Unfortunately our room was next to the ice machine and didn’t get enough rest.

Plussat: Cleaness was great, beds were very comfy. Excellent breakfast

Miinukset: Other than a very small bathroom. Everything was great.

Plussat: I like the fact that the room had a microwave, fridge and coffee making machine. The rooms were very clean and comfortable, and the complimentary breakfast was excellent, I woukd definitely recommend this hotel

Plussat: Free ice

Miinukset: Room dirty.. towels full of hair from someone else.dirty covers and bed bugs.. do not stay here EVER

Plussat: Location was great

Miinukset: Staff were nosy and rude, room was not what I booked. Room and bathroom were dirty. No WiFi even tho they said they had it.

Plussat: That it was so close to Knotts Berry Farm. Very convenient and the price was 1/2 of what KBF Hotel was going to charge.

Miinukset: Eh there really isn't much to change about this hotel, maybe have better pillows? But I can always bring my own.

Plussat: Nothing honestly

Miinukset: Pillow cases stained. Sheets stained. Shower building up mold and a small trash bag was covering the smoke detector! And the fire extinguisher was not placed in his place. It wasn’t one either.

Plussat: Close to Knott's. The cleaning ladies were extremely nice honest and helpful. The desk staff was a mix: The two women seem very distant and dishonest, the two men that I dealt with seemed very helpful

Miinukset: The room was TERRIBLE! Dirty sheets. Broken lampshades. The coffee in the room came with stale old cream. So bad I could not drink it! And the cable tv kept getting stuck. The room was being fumigated for rodents. And the breakfast was bread

Plussat: Super close to Knotts!!! We just walked. Facility’s were alright for a cheep motel, staff wasn’t very friendly. And may have been a one off thing but our room wasn’t completely clean when we checked in.

Plussat: Great location if going to Knott's Berry Farm ( walk to park about same distance as parking lot). Room and and facilities clean. King size room nice and spacious. I would definitely stay again.

Plussat: Clean, soft beds, and close to Disneyland

Miinukset: Nothing

Plussat: Very clean and quiet and close to attactions stayed another night also the manager was very friendly and welcoming

Plussat: Location is unbeatable and the price was right. It was fine for the 2 nights we were there, any longer might have been challenging

Miinukset: Lumpy pillows, and uncomfortable bed. Chips in floor tiles and tub needed a good scrubbing.

Plussat: I had great hospitality and far most the staff was very courteous and helpful. Very close to Knotts Berry Farm just a walking distance, across the street.

Miinukset: My room didn’t have a microwave

Plussat: It's across the street from Knott's Berry Farm and 100 cheaper than their hotel. If you are just looking for a place to rest your head after a long day in the park this fits the bill.

Plussat: Very good place near disneyland and knotts berry farm and soak city.

Plussat: Good

Miinukset: Nothing everything good

Plussat: The beds were really comfortable (stayed in Room 216), powerful shower and a good breakfast

Miinukset: Rooms were clean but need updating. Need more waffle makers in breakfast area as there was always a queue and need a better toaster as only 2 slices worked and only toasted on 1 side

Plussat: Great room nice and friendly service

Miinukset: That I could not stay longer lol

Plussat: We stayed in one of the suites that had 2 rooms, both with their own bathrooms. This was amazing as we were travelling with our 5 daughters. Rooms were nice and big so we didn't feel like we were on top of each other throughout our stay and the price was reasonable too. Breakfast had a good selection. Cleaners kept our rooms spotless which was great. We felt safe in the area and loved that there was lots of families staying at the hotel too. Awesome location to access Disneyland (it was a 10-15 minute drive for us during rush hour), under 10 if no traffic. Restaurants close by, lots to do within walking distance.

Miinukset: The room was smelly and old. I did go out and by some glade plug ins that helped a bit but it still didn't hide it all. Parts of the hotel have been renovated but our room hadn't so that was a little disappointing. Rip out those carpets and get rid of the stained couches and chairs!!! The beds weren't terribly comfy either, after the 10th night I was definitely ready to go home. The wifi is abysmal, they need to put in some boosters or something because 98% of the time we couldn't connect to it.

Plussat: It's clean & I like the location

Miinukset: Their bathroom door is not so sturdy, doesn't close properly & can fall easily if a kid played with it.

Plussat: The room was perfect , I got the double queen suite .it was nice and quiet area too .

Miinukset: There’s piles of trash bags not in the trash bins the two days we stayed there . The trash bins were full so I see why they layed them on the floor along with old furniture sitting outside as well . I’m assuming the trash truck comes once week and they were probably full at the hotel . Isn’t a nice view at all if you’re going to be in the on the property most of the time . I was out and about so thank god .

Plussat: Comfy beds

Miinukset: Location. Rooms maybe need updated items and renovations.

Plussat: Location

Miinukset: The lights on the lamps didn't work. I paid --- dollars for nothing

Plussat: Nothing...and overall awful experience!

Miinukset: We came back to our room at 10 pm and the door is WIDE open with a rug below. one day they did not clean our room despite we even talked to housekeeper to do so. three times our key card is not working and you always have to go to front desk to reset and we found out that a lot of people have the same problem. we talked to the general manager, Richard, and promised he will make an investigation on who left our room wide open and to give us adjustment for the incidence but he never get back to us. WE WILL DEFINITELY WON’T STAY THERE AGAIN.

Plussat: Comfy beds.

Miinukset: Stained carpets, dirty TV and appliances. Lots of garbage outside of the room.

Plussat: Staff very helpful

Miinukset: Pool area needs attention

Plussat: It was the only hotel in town that wasn't fully booked due to a convention happening at the same time as our visit.

Miinukset: The room was bare minimum. There were no pillows, comforter for the sofa bed in the living room. I had to ask for at least the pillows, and the manager got a couple from a vacant room that was apparently a smoking room. Because as soon as I put my head on the pillow, I could smell the cigarette smoke in all it's glory. My wife actually refused to use the pillow. We had reserved a family suite, so there were actually two bathrooms, but there were no towels in one of them. The bathrooms were clean although didn't look like they were renovated in a while. I will not recommend this place to anyone and will avoid it in my future travels.

Plussat: Location of property. Friendliness of staff.

Miinukset: Non-smoking room reeked of smoke. Size of rooms. Uncomfortable beds - too small. Cleanliness.

Miinukset: The water was green a lil

Plussat: Staff was very agreeable and nice.

Miinukset: They ran out of poop bag's in dispenser

Plussat: Nice and clean

Miinukset: Na

Plussat: When I left

Miinukset: The whole thing was disgusting , the ac stopped working in the middle of the night .

Plussat: Reasonable, family friendly

Miinukset: The ice machine did not work, there should be facilities available so customers will not urinate in the ice machine area while waiting.

Plussat: They are way to over priced more then most 3 start hotels I've stayed in.i would think they would Excell in customer service or cleaningnes.No they were actually one of the quiet very rude if yr 5 mind late they are threatening you and bugging u not stop.

Miinukset: They are way to over priced more then most 3 start hotels I've stayed in.i would think they would Excell in customer service or cleaningnes.No they were actually one of the quiet very rude if yr 5 mind late they are threatening you and bugging u not stop.

Miinukset: The fire alarm kept going off because of some workers . It was very loud and frequent when it was night time already.

Plussat: I enjoyed the price. The room was nice and spacious.

Miinukset: Well, My room smoke detector beeped every 5 minutes (I used my phone timer to keep track) until I checked out. We did not get any rest due to the constant Beeping of the Smoke Detector. The pool was dirty and a lot of chlorine that it burned your eyes, the kids were complaining. It was drug dealers serving customers.The police continued to ride by looking at everyone suspiciously but missed the drug dealer

Plussat: The location was okay

Miinukset: I requested smoke free room and the room I got smelled really bad of cigarettes and there were stains in the shower of cigarette burns. The stay was horrible. My children and I having to smell second hand smoke. We ended up getting allergies and headaches because of the smell. It was very sad that we had no choice but to stay due to no other rooms being available else where. In addition this place had a bunch of druggies outside banging doors to get into the room and yelling. Horrible time when all we wanted to do was enjoy our family vacation.

Miinukset: Smelled humid bed felt humid as well.

Plussat: Price

Miinukset: None

Plussat: Great location, friendly staff, decent bed, clean.

Plussat: Close enough to walk to Knotts Berry Farm.

Plussat: Great

Miinukset: Good

Plussat: The rooms were clean and staff were friendly and check in and check out were quick and easy

Miinukset: One of the lamps didn’t work in my room but other than that it was perfect.!

Plussat: The staff was very nice and friendly and i liked my room it was very claen and i would love to come back and stay there again

Plussat: The bathroom

Miinukset: Everything was great

Plussat: Location was great for Knott’s Berry Farm! Decent size for a big family. TV channels were great! And Pool was nice and warm for my kids. Friendly staff overall.

Miinukset: Carpet were really dirty. Maintenance didn’t change sheets, they just re used the ones we had already slept on.

Plussat: i loved the location, close to all we wanted like knottsberry and shops. the pool was good, nice and clean, the staff were very nice and helpful and kept our room nice and clean, also i like the way they use the throw away towels for the airconditioning unit as it helps to keep everything dry and tidy, the bathroom was brand new which felt great and the room is a great size with plenty of room for family . this place is perfect for price and easy location to disneyland and otherplaces. i would definately stay at this place again and i would give this place a 10 out of 10 for all we wanted. Big THANKYOU.

Miinukset: Nothing. everything was Great!

Plussat: The location was close to Knott’s Berry Farm. Excellent value for short notice booking.

Miinukset: Toilet seat was broken, reported to front desk on check out. Also the light over bathroom sink flickered off and on intermittently. In the evening, the light did not go on at all. In the morning it did go on.

Plussat: Location to Knotts is great.

Plussat: I liked that staff was friendly.

Miinukset: Rooms were not as clean as the should have been. Floor has some dust and hairs on the side, carpet was dirty and smelled.

Plussat: I had requested 2 queen beds, had called the hotel to let them know that we would be checking in late and when we arrived we were given 1 queen bed and I had to sleep on the floor, they did provide extra blankets but I have a bad back and woke up in pain

Miinukset: I had requested 2 queen beds, had called the hotel to let them know that we would be checking in late and when we arrived we were given 1 queen bed and I had to sleep on the floor, they did provide extra blankets but I have a bad back and woke up in pain

Plussat: Location

Miinukset: Dirty

Plussat: It was close to Knottsberry Farm

Miinukset: It was dirty and run down

Plussat: Very close to knotts!!

Miinukset: Nothing to say

Plussat: They need to repaint the walls.

Miinukset: Ummh, I didn’t like that they half painted the walls and there a.c unit smelled like meldew. I think they should fix this before people get sick from airborne mold.

Plussat: The rooms were very clean and appeared to be recently remodeled.

Plussat: Distance from Knott's was pretty good. Close to restaurants.

Miinukset: Poor breakfast choices. The room had a stale odor.

Plussat: I do like that there is a microwave and a mini fridge there.

Miinukset: There was a cockroach in the bathroom. And they charged us twice.

Plussat: No complaints.

Miinukset: All good.

Plussat: The room was clean and there was a small fridge.

Miinukset: The pool was a bit dirty and parking was not great.

Plussat: We were happy with everything and it was a fantastic stay. We hadn't been in the area for along time and decided to take it the Pirates Dinner Show and Medieval Times Dinner Show plus tour Knotts Berry Farm and the surrounding areas.

Plussat: The location was great, breakfast can be upgraded other than that it was a good place to rest for the night

Plussat: I love the pool, although it does need some updating, and the location to the theme park is prime

Miinukset: the closet door was off the hinges, dresser pulls missing and the location of the towel rack in the bathroom is dangerous (I hit my head while getting off the potty and yes, I'm very tall)

Plussat: Close to restaurants.

Miinukset: So dark at night, the elevator stinks, the rooms are dusty.

Plussat: Clean

Miinukset: Needed a plunger in the morning. Called front desk. NEVER sent one up so we checked out. When this was brought up at the front desk the girl said you didn't speak with me. That's poor business. It shouldn't matter who we spoke with. Won't stay the

Plussat: The hotel was clean and the front desk staff were so kind!!

Plussat: Bed was very comfortable pool and hot tub were good. Nice size fridge in room

Miinukset: One side of property is next to highway

Plussat: We skipped the breakfast..too many people.

Miinukset: I didn't like the fact that the "preauthorization" came 2 days later after I checked out.. So I was charged twice causing over draft fees. I thought that's what the deposit was for.

Plussat: was very quite. The rooms were very spIt acious and the beds were comfortable.

Miinukset: It's not that I didn't like the breakfast, I just wished there was more options being that I don't eat carbs, and all they had that was edible were carbs, like mini muffins and Fresh Waffles

Miinukset: Breakfast food very limited. Waffle line is very long wait. One day there’s cream cheese for bagels. Next day we were told they don’t serve it. We have to ask & wait for milk/cream for coffee( they run out) . Eating area very small same area with the front desk( guest registration/ check out )& right by the main entrance door. Didn’t have enough chairs & tables for guests to eat. Muffins ( cold) came right out of cooler? Staff ( dining attendants) hardly speak nor understand English. The bedrooms very strong smell of cigarettes. Carpet needs cleaning. Room needs new paint. Didn’t feel safe with the front door lock( appears like it’s been broken before. ) needs double lock. Our room was nearby a night club/ bar with loud music( felt unsafe specially with kids ).

Plussat: The bed was clean and fresh!!

Miinukset: AC was very loud!

Plussat: Hi I am writing to express concerns over something I feel MAY or may not be a ethical and city code violation. I attempting to reach you in hopes you will see this and make my family's next visit a much better one. THIS IS TRASH!!! This is DISGUST

Miinukset: The bed had horrible stains on it as well as the mattress pad. You could tell the mattress pad had not been washed. The vents were caked in dust a grime. There was duck tape holding together the bottom of the bedroom door.

Plussat: Nice , clean , friendly, great location, love the pool ! Everything was great

Miinukset: Shower needs new shower head , low water pressure ..

Plussat: Location although the parking lot in front needs some work.

Miinukset: The parking lot and the freeway view

Plussat: The location is one of the best you can ask for. Not only right next to freeway but all the store's along with being so close to all the park's without having to deal with all the headaches. Staff here is exceptional and so friendly. Can't wait to go back

Plussat: Clean, comfortable bed and fresh linens. Ironing board is nice. Plenty of local eateries for any palate. Quiet place, no loud people, no parties...but it was a weekday.

Miinukset: I missed breakfast. Wasn't told that it ended at 9am.

Miinukset: I was told by the front desk that my $50 security deposit will be credit back to my credit card at check out time, but that did not happen, two days later , I am still charged, I called they told me will take 1 week to credit. Thai is not right

Plussat: For continental breakfast, it was just right.

Miinukset: Unfortunately, towels provided were rough in textures and have stains.

Plussat: Easy on n off access to freeway

Miinukset: In middle of upgrading floors were uneven n I kept tripping in hallway from room to office. Loitering hotel guest. Uncomfortable with it.

Plussat: The free breakfast and the overall cost

Miinukset: The shower leaked on the floor a little bit but just put a towel down.

Plussat: The bed was comfortable.

Miinukset: The constant noise, I was given a non smoking room right by the patio, where everybody comes to smoke! The property is under construction, the workers are careless, leaving work equipment right on the way. The bathroom was full of hair, the corners of the floor full of dirt. The breakfast was composed of bagels and a tasteless coffee.

Plussat: I was able to Checkout over the phone with problem.

Miinukset: Definitely not the cleanest place to stay. At check in there were dead files in tray at the check in window for late check ins. It takes a quick minute to clean that up but they didn’t care. Definitely not a positive direction for the Howard Johnson name.

Plussat: Quiet, clean and good customer service

Miinukset: Breakfast was just toast and cereal, would have liked sausage and eggs.

Plussat: The "wood" floors in the room was a nice upgrade. Quiet room location and refreshing pool.

Miinukset: The only ice machine was a long walk from my room and wasn't working.

Plussat: Area and bed was comfortable that sums it up

Miinukset: Bathroom needed updating water didn’t drain very good

Plussat: Our stay wasn't like sharing with obnoxious guest.

Miinukset: Breakfast was really ok. But eggs would be an improvement.

Plussat: It was nice to have a complimentary breakfast and the room seemed really quiet. Fantastic location.

Miinukset: The food for breakfast was lower than mediocre, but was pretty nice to have.

Plussat: The staff I dealt with were all males and very helpful and apologetic. The breakfast was good with a waffle maker and tables inside or around the pool area.

Miinukset: Good grief. Probably the worst hotel experience in many, many years for us. The rooms we stayed in did not look anything like the photos shown in advertising. I started on 1st floor one night and then moved to 3rd floor for the rest of the nights. There is an odor that comes from the sink faucet and tub drain that smells like vomit in the drains. Quite bad. I literally went through 16 pillows trying to find one that didn't feel like a lumpy medicine sports ball, and finally gave up. Busy streets and can hear EVERYTHING through your walls. Actually had police show up in parking lot about 3 am for a fight in the parking lot. SHOCKING! Lots of racing cars, honking horns and yelling people in middle of night. The curtains do not cover the windows all the way and the street lights shine through into your rooms ALL NIGHT. Bathtub was shockingly old and gritty gray color, so we used our flip-flops to shower in. This is not like the safe, nice hotels around the immediate Disney area. I recommend bringing personal protection if you are going to sleep here in case you need it during the night.

Plussat: I didn't have any real complaints. Room was clean(no smells), bed was comfortable(4 pillows queen size), TV was limited but I'm not there to watch TV. Bathroom was clean but had been repaired but that didn't affect it's operation. Location was perfect to visit Knott's Berry Farm(5 minute walk). Free WIFI. Complimentary Breakfast was amazing for the price(waffles, fruit, cereal and much more) seating was ample and staff kept room clean. 1st night gift basket was nice to receive. They also provide in the lobby up to 2 complimentary non alcoholic drinks upon check in. Went swimming after a full day at Knott's pool was clean and warm(Oct 3). They also provide a complimentary shuttle to Knott's and Disneyland for free. Staff was even cleaning outside at 11pm Albert was great working at check in. It's not a 5 star resort and doesn't put itself out there as one, however the price to value was great. I'd stay there again for sure

Miinukset: Some road noise but they don't control the trucks driving by.

Plussat: This hotel was excellent, I was a bit worried because of some of the negative reviews, but those worries were not neccessary. The staff was so welcoming and helpful. The room was clean and comfortable. There was a complimentary welcome basket that made us feel special when we got to our room. It is very close to Knotts Berry Farm, and they have a shuttle for the theme parks, as well as midevil times. It was an awesome stay, and a great value. When we go back in November we will 100% stay at Best Host Inn.

Plussat: The heated pull and breakfast was a plus

Miinukset: Parking limited

Plussat: Location was okay.

Miinukset: The hotel is infested with bedbugs. So be aware. They also have an ongoing construction in their parking lot which blocks access from one of the street. They did not let us know before hand or upon arrival. During th check-in, they made us sign 2 pieces of paper but once signed, they refused to provide a copy or to show them again claiming that it is the policy of Hotels.com. They also gave us only one set of breakfast voucher for two nights of stay. Finally, the shower was cold the entire time of our stay and ruined our nights. This place should be avoided.

Plussat: The staff was very knowledgeable and extremely friendly.

Miinukset: The location was loud and busy.

Plussat: It's an older hotel with old carpets etc but value wise it was still affordable. The staff were excellent and we liked the full breakfast they serve every morning. We liked that we had a basket of wine, water and snacks waiting in our room for us, made us feel appreciated.

Miinukset: It is an older hotel and could use repair but all in all we had a good experience.

Miinukset: N.a

Plussat: They are refurbishing the hotel to make it better. I was welcomed by a friendly host at 1:00 AM. I was given complimentary soda & water for our party. Then upon entering our room, we were greeted with a gift basket of treats. Beds were comfortable and although we were on a busy street, very quiet. Hotel offered complimentary shuttle to dinner shows & amusement parks - saves parking & driving. Nice big kitchen with plates & silverware if you want to eat in room. Full breakfast by the pool was awesome.

Plussat: Nothing

Miinukset: The night attendant Fernando had the worst customer service I️ had ever seen. He was blatantly being rude cursing at guests and ignored me on purpose. There were bugs in the room and the telephone did not work. The hotel also gives you so many hidden fees it’s not worth the money you might as well pay a little more for somewhere way closer to disneyland.

Plussat: Huge hot free breakfast. Free soda and water.

Miinukset: Limited cable and parking.

Plussat: The place has a 90's look, with interior from the 80's. Not a modern look at all, but it's a great deal in Orange county, right next to knotsberry water park. I booked a king bed which was upgraded to a mini suite, and the room was very clean. It had a 40 inch? lcd tv to channel surf. The AC unit is outdated, and did not work properly The breakfast room is a hoot, looks straight from a 50s diner. Get in there by 9pm, shove your moth and get to the water park. not a bad idea

Miinukset: Small bathrooms AC Unit needs replacement

Plussat: The room was big & the location was convenient enough. Staff was friendly.

Miinukset: The bed were stained & the towels were beyond disgusting. Room had only one light fixture, only one trash can,only 2 towels (no hand towels at all). First day, no on one cleaned our room at all. Our last day, breakfast was never served. Cockroaches!!

Plussat: Close to our destination

Plussat: Location

Miinukset: Noisy, couldn't sleep 2 nights

Plussat: Nice bedding and staff

Miinukset: Tweekers in the parking lot. No breakfast.

Plussat: the hotel is very dirty in the bathroom. lights in the room were not working, and they didn't fix even though they were informed.

Miinukset: there was only 1 towel in the bathroom.

Plussat: Room was larger than I thought

Miinukset: They will charge you resort fee without any notice.

Plussat: Nothing

Miinukset: Staff not friendly, rooms not clean, requested $150 deposit for SERVICE Dog, then changed charge for a Security deposit,did not stay at this hotelat all, requested full refund, which I have not receivec

Plussat: Location

Miinukset: The air conditioning was so loud not just consistant sounds but clanking, struggling, heaving sounds and we had no room service for some reason. The 2 stars are 2 too many in my opinion. We were booked for following week nothing changed.

Plussat: Front desk staff very nice. Location good.

Miinukset: Breakfast was a VERY light 'light continental': a few packaged pastries, dry oatmeal with no way to cook it, juice machine broken. Bathroom dirty, no washcloths, buttons on phone and AC broken (but they were functional). Not impressed.

Plussat: Proximity to food and shops.

Miinukset: Room had no phone. You had to unplug the tv to use the microwave. Not much to the free breakfast.

Plussat: It was so close to Disney and Knott's berry farms.

Miinukset: We stayed for 7 days. 5 of those days no one came in to take out trash. 5th day I had to call for toilet paper cause we ran out. The next day they took all our towels but didn't leave any so we had to call. And the a/c leaked so rug was soaked.

Plussat: location was great for me

Miinukset: Hotel was the dirtiest hotel I have ever stayed in. Bed sheets were stained, pieces of food were between sheets and mattress, mattress was badly stained. No towels and no garbage can in the room.

Plussat: The location was very close to the attractions I wanted to visit

Miinukset: The morning breakfast, needed more variety

Miinukset: Room smelled like Pine Sol - dirty tub (hair in tub!) filthy carpet.

Plussat: Clean place... new paint, over all a decent place to sleep.

Miinukset: Front desk person (male) was rude when we asked if we could have a later check out being that we unexpectedly checked in at 4am..and his reply was " well thats not my problem" was just flat out rude. Regular check out was 11am- we only needed a hour being that we had 2 small little ones with us ..he ended up allowing the later check out but was rude about it.

Plussat: Easy to access internet. Clean room. Breakfast was juice, coffee, toast, big oranges, big apples and some bread. Easy to use ice machine. I like this inn.

Plussat: It was close to our destination. Staff was helpful.

Miinukset: Misrepresented on website - pool is extremely small; family suite does not have kitchen facilities only a small microwave and mini-fridge; tubs need resurfacing; carpet was so dirty our feet turned black.

Plussat: The location and the rooms were amazing.

Miinukset:

Plussat: Nothing good but only location. Old & dirty room with water dripping from sealing never fixed. Broken TV and refrigerator. A lots of reaches!! Never stay again. Very bad!!!!

Miinukset: Old & dirty room with water dripping from sealing never fixed. Broken TV and refrigerator. A lots of reaches!! Never stay again. Very bad!!!!

Plussat: Proximity to attractions

Miinukset: Failed to provide 1st level request; elevators non functional; roaches in the room; noise level; bug bites and bugs in lobby area; filthy carpets and common areas; wood frame windows rotted through; pool was closed; no reception tv/cable

Plussat: I liked the outside structure it was local

Miinukset: Constant drip in tub

Plussat: The room was very nice, location was PERFECT.

Miinukset: The pool was closed which we were not informed of until checking in. when asked if they would offer any compensation, i was told we could get free breakfast. that was it.

Plussat: There is absolutely nothing positive about this hotel!

Miinukset: The hotel is run down and absolutely filthy. The workers were rude and unprofessional, the whole hotel grounds are unkept and in disarray, the rooms were filthy dirty (curtains shredded, ac not working, mold in showers, non working phones, broken cabinets

Plussat: Clean

Miinukset: Everything was good but the pool was closed

Miinukset: Were very disappointed with our stay. This was our child's birthday wknd, and we celebrated by treating her and her bestie to two fun filled days at Knott's and Soak City. While I was happy that the hotel was able to accommodate an early check in, we were very disappointed to find that the pool was closed until the City comes to inspect the pool, there was no restaurant, and no bar. I had been to this hotel a little over a year ago for my brother's wedding reception and stayed in a nice suite, and was impressed, so I figured my family would enjoy staying at the hotel, again. I will say that once I went to the Front Desk and voiced my concerns, and asked for an explanation in regards to why the hotel falsely advertised that they were fully functional, the staff did empathized with me and and gave me a 30% refund for the suite. The beds slept well, but if you stay below another guest, expect to hear running between 4:30-6:30 AM (if you don't like noise in the early morning, I recommend you ask for a suite on the top floor). I will give them another chance in a year, after the new management gets the hotel back up to standards. Initially it was a good deal for a double queen suite, but without the amenities, you're better off going to The Hilton up the street. It was an easy walk to the parks, but just know they have a shuttle that goes once to the park at 1000 hrs, and one that brings you back at 7PM. Hopefully they will be back up to par in the very near future.

Plussat: Convenient location

Miinukset: Pool wasn’t working! I told the staff everyday that I was there the phone wasn’t working ice machine wasn’t working so everything that I needed I had to go down to front desk!!

Plussat: Location was fine it was very close to knotts barry farm.

Miinukset: The pool was out of service for months and was not on the website. Room- the tvs didn't work, the bathroom shower was leaking, the lamps shades were old and broken,. Called for towels since my family (4) and I cant dry ourselves with two never showed up. Overall terrable and will not be coming back

Plussat: Close to all attractions

Miinukset: One of the elevators was not working, but I take stairs anyway

Plussat: Ac broke, rooms dirty from last guest ,tv don’t work pool closed ! Sheets were dirty elevators broken

Plussat: NOTHING!!!

Miinukset: The rooms were nasty, there was body fluid on the curtains, mold on the shower head and rod. The pool was green and closed the carpets where stained