Cairns hotellit lähellä Cairns Rainforest Dome

Plussat: The staff were awesome; generally very friendly

Miinukset: This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.

Plussat: Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!

Plussat: The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.

Plussat: We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again.

Miinukset: pool furniture showed some signs of wear.

Plussat: Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool.

Miinukset: Wifi reception was poor in the rooms.

Miinukset: During our stay the towel was not very clean coz I saw three times the hair in the towel.

Plussat: Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious.

Miinukset: Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.

Plussat: Location was perfect. They were happy to let us leave luggage when we checked out to go diving for 4 days as we were returning after.

Plussat: Great location, friendly staff, comfortable bed

Miinukset: Liked everything

Plussat: Great location

Plussat: Located close to waterfront marina, shops and restaurants. Very friendly and helpful staff. Laundromat facility in hotel.

Miinukset: Room was a little dated but was very clean. Was on tenth floor but could still hear outside noises even with sliding glass door shut.

Plussat: Location was very central to all shopping areas in Cairns.

Plussat: Self contained with cooking facilities and implements, sea view but it has to be paid for

Miinukset: I did not like to pay an additional $40 for my daughter to sleep on the sofa bed. The felt room was pricy for this time. The fact that I got tinea from the spa bath having a shower did not help.

Plussat: Location bery handy to everything

Miinukset: Retsaurant staff laked friendliness & personality. No smiles. Your cleaning or domestic staff where very friendly.

Plussat: Location

Miinukset: Breakfast is boring without any change.

Miinukset: We booked the executive room - with the description "with panoramic Esplanade & water views" given on booking.com we expected to be facing the waterfront the esplanade is located at. However, the water view was restricted to see part of the harbour/marina and was majorly obscured by the Hilton and the Reef Hotel (Casino). The staff wasn't helpful at all - they argued that the Hilton is "kind of new there" and that they would have to change the description they gave booking.

Plussat: all the staff were very nice and helpfull

Miinukset: the first room was a bit noise but the staff kindly allocate me in another room

Plussat: clean and quiet

Plussat: Ver nice hotel, location very good

Miinukset: breakfast quite expensive

Plussat: I was there less than 24 hours. I did have reason to make some enquiries with the reception staff and they were very polite and helpful.

Miinukset: No

Plussat: The location of the hotel is very good. Rooms were very clean. Price was fair (maybe a bit expensive but still ok)

Miinukset: /

Plussat: Super comfy bed. Clean new facilities.

Miinukset: None really.

Plussat: Location and good value for money.

Plussat: The swimming pool

Miinukset: Cost of the Net

Plussat: The friendliness and helpfulness of the reception staff. The fact that you stepped out of the door and within a few yards you were on the board walk with fine estuary and sea views.

Miinukset: Generally, I and my friends thought the hotel and its facilities were excellent, however the continental breakfast was a little basic eg croissants would have been good instead of rather boring sliced bread.

Plussat: A very good hotel for someone who wants value for money. It's on the esplanade within walking distance of a whole range of very good restaurants, though that's not to say the hotel restaurant is also very good. Very helpful staff who arranged several trips. In all a little gem.

Miinukset: Can't think of any bad points

Plussat: It was close to all facilities that we needed, reasonably priced and great friendly staff

Plussat: The pleasant attitude of staff on check-in and especially the room upgrade because of my frequent stays.

Miinukset: The new broadband plug on the wall in room 511 is nowwhere near the table or desk and is most inconvenient to use in its current location. I am using it now to send this as I am in the same room on my next stay. Disappointed there was no Hotel Courtesy bus for me and my six workmates to travel to the airport.

Plussat: Very approachable staff, they did everything they could to help. Big rooms. Very comfortable.

Miinukset: I stayed in a family room and the bathroom was far from family sized!

Plussat: Close to town, comfortable, clean, balcony, value for money

Miinukset: No, loved that it was a non smoking hotel

Plussat: Friendly staff, great meals, close to the city and sea and parks with a lovely walking track along the shore line.

Miinukset: Could not connect my laptop to the local broadband.

Miinukset: Air conditin could not be adjusted

Plussat: The apartment was wonderful with great comfort and nice cooking facilities. The pools and BBQ facilites were an added comfort. Great location within walking distance to Cairns Central shopping and downtown restaurants/shops.

Miinukset: The internet went down during the evening hours and so wasn't restored until the next morning when reception opened. Somewhat inconvenient.

Plussat: pool

Plussat: the office staff were very helpful with arranging a transfer of rooms when i explained that my elderly parents would be staying the next night by themselves and i didnt want them on the second floor.

Plussat: all good

Miinukset: all good

Plussat: We liked the facilities available in our apartment and the value for money that we received. The outdoor/indoor balcony was a great bonus.

Miinukset: We found that the television was smaller than that shown on the website and that the apartment was smaller than expected.

Plussat: Very clean modern apartments, efficiently run and with polite and helpful staff.

Miinukset: Maybe the restaurant could have been open for lunch as well?

Plussat: Walking distance to the town centre, walking distance to supermarket, recommended if you have a car

Plussat: It was central near shopping centre,had swiming pools and cafe. well priced.

Plussat: Really enjoyed the 1 bedroom apt, it allowed my husband to get up and potter around early without disturbing me. Close to a major shopping centre. A quality block of apartments.

Plussat: The apartment was great and the balcony wonderful. Was close enough to walk to the water.

Miinukset: Hot tub was not heated and front desk closed at 7pm

Plussat: Location location location...within walking distance of the lovely waterfront with all the restaurants. The Concierge, Junko, was excellent putting together tours for us. The view from the 14 level was spectacular.

Miinukset: The buffet breakfast that came with the room was more than a "little tired." It was fast asleep. The pancakes and waffles were mealy and inedible. The so-called sausages were mini-hot dogs. The "to order" section was grossly understaffed so lines were long waiting for eggs to order.

Plussat: Location was convenient

Miinukset: Smelt awful & found a large bug in my bed

Plussat: Welcoming staff; comfortable and quiet room as per our request. Very pleasant ambience. This was our second stay and the improvement over the first visit in both physical facilities and staff friendliness was considerable.

Miinukset: tNothing negative.

Plussat: The pool was fantastic and the gym facility were great.

Miinukset: Our entry cards kept failing - which meant plenty of trips to reception to get it sorted which was a bit of a pain - especially when we had to wait in line. Also - for the price of the rooms, they could update the television sets - they were a bit old and crappy.

Plussat: The lobby is gorgeous. There is elegant moulding throughout the rooms. Pool appeared large. Room service (spaghetti) serving was small but very delicious (and quick and they called back with a correction to a statement about their menu). I was able to check in early. Location is fantastic. They're next door to shops, grocery store, bar, and casino (including "The Dome"- indoor rainforest), and they're a small block away from the marina (where the reef boats take off from) and fantastic dining (the Pier area). This hotel is a good compromise for still having a nearly high-end experience but saving some money. By U.S. standards it would probably achieve a 3.5 star rating (Aussie ones run higher).

Miinukset: Ac was off (set too high to be on) when I entered the room, so it smelled (I spent 1/2 an hour looking for signs of mold, but didn't see anything that suspicious). Eyelash on pillow, massive build up of soap scum/residue on ledge in shower/bathtub, tables unclean (sticky,food,marks), bathroom floor a bit sticky (but had had a good seemingly recent waxing, so it was very bright/pretty). The room overall was clean just not "that clean".

Plussat: Spacious rooms

Miinukset: The fee for having internet access is outrageous (29$/day); also, breakfast is not exactly cheap (25$).

Plussat: Great location, very beautiful rooms and bathrooms. Good management department who are very prompt.

Plussat: Hotel delivers what it promises on its website. Palatial, well maintained, well serviced, well everything. Fantastic pool (and service at the pool). Nice rooms, excellent mattresses (you'll want to buy one after sleeping on one!), good views.

Miinukset: I wish I could stay longer there :)

Plussat: Nice pool area, subject to the comment below.

Miinukset: There are only two umbrellas on the entire pool deck which is a problem given the climate

Plussat: Location was excellent, good helpful staff, good quality room & furnishings

Miinukset: Did not like having to pay extra for Internet use.

Plussat: Well priced , clean, friendly staff appropriate for my needs although only a quick visit.

Miinukset: Checking out was a little slow.

Plussat: The location of the hotel was good, close to the sea and the marina but also close to the center and all shops, restaurants and activities.

Miinukset: There was no pool bar open/available.

Plussat: Good location and nice pool

Miinukset: Expensive parking, lots of mold on the AC vents

Plussat: The rooms were spacious, and the staff were nice.

Miinukset: The rooms, especially the bathrooms are a bit dated. It would be a good idea for the hotel to go through a remodel. But it was clean and everything worked, just needs to be brought out of the 90s.

Plussat: The staff are extremely friendly and helpful and the location is ok. The view is pretty good as well.

Miinukset: Evidently the room had just been "refreshed" however the bathroom was extremely dated with cheap metal fittings that reminded me of my early days in the Army. The layout of the room was bizarre to say the least so much so that you would have to turn your head 90 degrees to watch the TV from the bed. The air conditioning is pre-set to 25 degrees Celsius which in the wet season is not sufficient and the room is hot, this is not an acclimatization issue as we are from North Queensland and we found it oppressive to the point we had to have both the fan and air conditioning on at the same time to be comfortable.

Plussat: Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade.

Miinukset: Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only

Plussat: The bartender luke was very professional

Miinukset: They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.

Plussat: Very comfortable bedroom with pleasant views. Nice pool.

Miinukset: Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!

Plussat: Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay.

Miinukset: n/a

Plussat: Excellent friendly helpful staff great location totaly relaxing and enjoyable stay

Plussat: I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff.

Miinukset: Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.

Plussat: Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms.

Miinukset: Only that there was no microwave in the room for heating things.

Plussat: The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre.

Miinukset: The hotel bar and restaurant were quite expensive.

Plussat: Location and harbour view, undercover parking, availability of services.

Miinukset: Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)

Plussat: 1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access

Miinukset: 1. Air conditioning often too strong 2. Dining room services not so excellent

Miinukset: We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.

Plussat: I enjoyed the water front view along with the location just a short walk to the city.

Miinukset: According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.

Plussat: The staff at the Mantra Esplanade really go above and beyond and the hotel is really a steal at the price we paid. Please do note that you'll probably have to buy your own internet!

Plussat: Location , handy to restaurants and shops & nice water outlook. Comfortable apartment with all facilities . Restaurant on site.

Miinukset: Problems with washing machine. No staff to help with luggage.

Plussat: Location, setup and friendly staffs

Plussat: The staff was outstanding, very friendly and super helpful.

Plussat: For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade

Miinukset: This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary

Plussat: Rooms are large. Beds are comfortable.

Miinukset: During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.

Plussat: The location was great, room was clean, comfortable bed

Miinukset: shower stall needs work-water gets everywhere

Plussat: The view and the location in the central CBD.

Miinukset: Rooms were too small.

Plussat: I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.

Plussat: Great location, nice staff and big rooms.

Miinukset: Room rates can be too high