Mercure Cardiff Holland House Hotel & Spa

Trying to find the hotel car park was an absolute nightmare!! I was given a map to find the car park on arrival, after half an hour going 'round n around I eventually had to ask a member of staff to get into the car and direct me! What they had failed to inform me that certain roads were closed due to road works, and I therefore couldn't have followed the map given!?? Arrived back at the hotel feeling very frustrated. Later that evening I went to the restaurant for dinner, which I had to wait at least half an hour for the food to arrive at the table (I was the only person they were cooking for??), and when the food did arrive it was extremely dissapointing, over cooked dry chicken, with over spiced noodles. The restaurant manager did remove the cost of this meal from my bill when I spoke to him about it, which I appreciated. Finally, although I know hotels are the most expensive places to eat & drink, I was absolutely astounded that the cost of 1 Magnum ice cream from the receiption area, was priced at 4 pounds 50 pence???!!!! This REALLY is CORPORTATE GREED!!!, and this hotel chain, should hang their heads in shame for insulting their customers. Won't be staying with this chain of hotels again.