Mercure Cardiff Holland House Hotel & Spa

Closeness to city centre

Only able to check in 2 minutes before stated time

The room was very good apart from the huge crack running through the outer glazing of the picture window! Fantastic views across the city.

Very busy because of the Autumn rugby international Wales v New Zealand. Long delay during check out with only two staff on duty one of whom had to answer the phone and take a booking! She then proceeded to chat to a member of staff going off duty. A small niggle but becoming more prevalent among some hotel gropus is that on weekends they don't supply mushrooms with the breakfast menu. Still charge the same price though - £15.95! A con.

Good location, nicely laid out - spacious bar and restaurant.

We were given a disabled room, with a seat in the very small shower that wouldn't fold. Britains Got Talent auditions were being held there in the morning, the hotel should have made me aware of that - I booked six months in advance. Very expensive considering quality and facilities. Poor car parking facilities.