Hotel Charlotte Cartagena

They charged us too much for what we consumed from the mini bar. The hotel is 4 stars. It really should be a very low end 3 star hotel. Through booking we requested (and most probably paid for a large bed) however, the room only had a double bed, when we complained they told us (3 times) that they would look into it, which they never did! When we arrived we wished to shower. However, there were no towels in the bathroom. I had to ask 4 times before they put any!!! One whole day there was no hot water. The room constantly had the noise of many air conditioning units from just outside the window. The staff were very unhelpful, lazy, and in many cases surly! One day are valuables were in the safe, which stopped working. The member of staff I told about the problem said that a technician would come the following morning to fix it. Nothing had happened by the following lunchtime. I asked another member of staff, who simply opened the safe with a key!