Sofitel Legend Santa Clara Cartagena

The location is perfect to go around the center of Cartagena. The facility and the rooms are nice walking in the inner garden and around the facility is an experience. Breakfast has many choice and quality is good.

the hotel cannot be considered as a luxury 5 stars hotel. It is an good hotel for family too many people but if you are looking for privacy as 5 stars luxury hotels should provide, this in not the hotel. The hotel staff has to be trained more they don't have sense of urgency: they booked two restaurants outside the hotel but we had problems when we arrived in the restaurant the reservation was made by the hotel... Further we encountered the problem that the sink and the shower in our room it was not working properly so after so many complains the staff moved us in another nice room.

The building is beautiful. Beds were very comfortable. Swimmingpool is very nice.

The attitude was a bit arrogant. I am travelling with a friend native indian and at the door they kept asking where we were going (i could see that they were not asking others in that way and did not ask me the day before when i went on my own just to have a look). I thought it was all snobish and racist. The room was smaller than average I have seen in Colombia.