Castione della Presolana hotellia

Plussat: The staff were helpful and friendly. Breakfast was excellent. I also enjoyed the evening meal.

Miinukset: Nothing.

Plussat: Only the way the architect build the hotel. He used windows and the surroundings very well. The wines also were good but the restaurant staff did not understand very well our requests from the beginning. Not to forget about the fireplace from the restaurant and the girl from the spa reception which was the only one rising to our expectations and she really tried and she was all a smile!

Miinukset: First the cleanning. There were huge problems with this. We even found an old slipper under the bed that was not ours! Arround the shower there are some deposits of dirt. The bathtube, a great bathtube, very well positioned, was not cleaned by the cleaning stuff. More over, after I requested to be cleaned and had a discussion with the manager they send the cleaning lady in our sleeping hours and she cleaned the bathroom while we were in bed!!! Second of all, the breakfast was so poor that we had to request almost everything! No cheese, no meat, no eggs. Only some sweets. After the discussion with the manager the put a plate with a few pieces of one kind of chese and two kind of prosciuto. Again... no veggies, no other possibilities and no eggs. We had to ask. Third... in the afternoon I tried to take a liquor in the bar and after the girl from the bar gaved me the liquor she started to sweep with the broom rising clouds of dust! Over all... it seems that a great location is operated by a not qualified team of people which is a real shame because the hotel was build in a great way and it has great views and surroundings. There is more... they charged us a few hundreds euros more which not even today were reimbursed, they did not have the courtain at the balcony door which was cut or braked, so we had to go in the bathroom to change and in the evening we had to accept that all the castelans could see in our room; they did not had a fair price: they charged for 5 stars but they make us feel as we stayed in a 2 - 3 stars hotel. At the end, I have to be fair and recognise that they gaved us a discount in the price of one dinner. This did not changed our feelings and we still feel ripped off.

Plussat: professional and helpful staff

Miinukset: There is nothing that we didn't like

Plussat: Very good pool area, nice and clean rooms, good breakfast. Had an amazing stay here.

Plussat: Elegant and nice hotel. Suite super beautiful! Staff very friendly and welcoming. Clean and amazing breakfast.

Miinukset: Being high season time room's price was excessive.

Plussat: Hotel is well located, personnel were really kind and nice and help us for everything from check-in till check-out (including the area, how we can find restaurants, also helped us to reach the bus station). Room was really clean and comfortable as we expect. Breakfast was really good as I compare with another places.

Plussat: Great value, comfortable beds, helpful staff and very good breakfast!

Miinukset: Room was quite small, but it is ok, if you need just to sleep.

Plussat: Breakfast was solid, lots of food! I'd suggest to add fruits though.

Miinukset: The pillow was hard.

Plussat: The staff was very friendly and helpful! Good breakfast and a nice terrace with a view on the mountains. It was very nice to chill there. From the Edelweiss you get quickly to the ski area or for a walk in the nature:) For the price all good.

Miinukset: The rooms could use a bit fresh air

Plussat: The staff is amazing and are very helpful. It is in a beautiful location and near stunning hikes.

Miinukset: The rooms are a bit small

Plussat: Close to bus stop, restaurants and hiking trails, tasty breakfest

Plussat: Simple and genuine italian. Staff was nice and ready to help.

Miinukset: The double bed was two single and they become distant during the night

Plussat: Good breakfast

Plussat: This is a charming hotel with super friendly and helpful staff! My family and I stayed here for 2 days and nothing was a problem. The hotel helped us organise ski passes and in general helped us with our skiing trip. Lovely food at all mealtimes. My children especially loved the buffet breakfast! We would highly recommend this hotel.

Plussat: Ski transfers to monte pora and presolana (plus ski passes) and airport transfers were carefully explained and arranged. Our room was upgraded, very clean and comfortable. The bathroom was luxury. The hotel provided a wide range of gluten free options at breakfast and the evening meal was of a high standard. Castione itself is a beautiful little town with excellent views, good bars and pizzerias.

Miinukset: Be careful as I didn't buy a ski pass for my child from the hotel but luckily the ski instruction team had one I could purchase for the sake of ski lessons as the ticket office at monte pora was closed in the mornings.

Plussat: Service from the staff, no complaints, everything is fine. Good breakfast and at dinner you can be well served. In the room everything is clean and tidy. Thank you Aurora!

Miinukset: Of the bad impressions, only one, you can hear the neighboring rooms in the morning, woke up from some strong knock and crying child behind the wall, but I wanted to sleep for an hour more ...

Plussat: great hiking easily accessible from hotel

Miinukset: busy road passing right outside

Plussat: the food, the staff, the room

Miinukset: the hotel is located very close to the main street and so it is a little noisy.

Plussat: We stayed for 6 days at Hotel Aurora for a skiing and hiking holiday. Staff went above and beyond to make our stay as enjoyable as possible. The hotel is very nice, clean and has a cozy feel to it, the food is great and the area is beautiful. This will not be our last visit!

Miinukset: Nothing

Plussat: The breakfast buffet was very nice, lots of sweet stuff, flakes, boiled eggs, tomatoes, cheese etc Very nice and helpful stuff.

Miinukset: We chose this hotel because we wanted to enjoy a sauna evening during our trip. The fact that it’s available only for one hour for free - totally fine. But when we were told that sauna is on and we can use it - it was cold. Around 30 degrees. Took half an hour to become 50. We went in. 15 minutes later, it switched off. We ask to turn it on - it worked for 10 minutes and got switched off again:/

Plussat: Nothing.

Miinukset: Very poor standard in Communications. Bed sheet was changed only once in a week and that was only at me asking for it to be done so. The food was very expensive and there was no italain options there were no local wines at the hotel everything was really expensive and not worth your money. if u do not have ur own car u are chaged €40 perday to be brought to the ski resort Ive been going to italy for 7 years skiing and this was the worst hotel i stayed in. I felt ripped off even the rooms didnt match up to the pictures that are shown.

Plussat: Excellent location, staff were very friendly and helpful. Great price

Miinukset: WIFI was so slow it was unusable

Miinukset: very poor wifi, being forced to mix with loud young families.

Plussat: Easy parking

Miinukset: Very poor breakfast, arrogant receptionist. There is a swimming pool that one can only use if you rent a bathrobe for 10eur. WiFi did not work half the time. The hotel has 4stars but just deserves 3 in my opinion

Plussat: The staff were really helpful, beautiful setting in the mountains and breakfast was fantastic - croissants, eggs, fresh fruit, great coffee and really lovely staff. It's ten minutes from Montepura ski slopes, a great family resort brilliant for beginner and family skiing. Also goo restaurants in the village of Presolana with pizza, pasta etc.

Miinukset: The pizzeria in the hotel was closed this season, we would have liked somewhere on site that was less complicated and vegetarian for our family. Otherwise no problems at all and only 10 min walk to restaurants in the village.

Plussat: location

Miinukset: breakfast

Miinukset: The hotel was aimed at a Jewish clientele, advertising Kosher holidays, had its own synagogue within the hotel. This wouldn't have been a problem if we were told. The spa and pool area was not accessible to under 16's, which we weren't informed about until our arrival. This being one of the main reasons we booked the hotel. We have children of 14yr,14yr and 12 year old. We booked for 2 adults, 2 girls (both 14yrs old and boy (12 yes old) We were given a suite with 2 double beds !!!

Plussat: Nice location, very clean, friendly reception employees, very good breakfast.price is fare

Plussat: Large, clear rooms with balcony offering mountain view. Nothing extraordinary but functional, clean and well equipped. Great beds. Walking distance from the centre of the village. Staff very helpful and friendly both at reception and at the spa.

Miinukset: Noisy neighbours in one of the rooms. Breakfast buffet quality could be improved.