Crown Regency Hotel & Towers

Some of the staff were very nice and good at their work.

Some of the staff were disappointing. I didn’t like the fact that the children were considered to be adult from 11 years of age and charged as adults. The shower was cold and I had to ask housekeeping for clean towels. It was quite poor I am sorry to say.

Location

TV is Old design.(picture tube tv) and very small. The channel is alwayd stucked to only 1 program

The location of the property was what initially led me to choose it. In addition I liked the idea of cooling off in the pool. Reception staff really helpful.

Unfortunately the pool bar was non existent and the water didn’t appear to be very clean - cloudy water & debris floating. In addition the hotel wasn’t as organized as I expected. On my first night I went to the bar when we eventually found it. There was no signage & staff we saw on the way were busy taking photos of each other with what I can only presume was a wedding display/set up. On another occasion after returning from a day out (I left at 3:30am) around 7pm I discovered that my room had still not been cleaned thus happened on two occasions over 4 nights. The room itself was nice but dirty windows ruined what could’ve potentially been great city views & when the television broke despite reporting three times over the course of the evening it took an engineer over 90 minutes to come, only to say he’d be right back to never appear. Was eventually sorted approximately 6 hours after the first report - disappointing

Location

Check in was disappointing. The staff will not update you unless you asked her and the only thing she will say is “saglit lang” and we were standing there for one hour plus. We booked 4 rooms in advance and yet not even one can be given at that time. Until the other staff took over and helped us get the 3 rooms first at around 4pm. The rooms were outdated. 2 of the rooms safety deposit box is not working and only one was replaced.

Nothing

Everything

Location is ok, It's got a lot of nice things like a pool and entertainment.

Moldy air conditioners and cockroaches.