Cervia hotellia

Miinukset: Nice hotel but racist staff

Miinukset: Breakfast could be better

Plussat: Gym with Technogym machines, lots of light from big windows, brilliant. I asked staff to open it at 6am for me rather than at 7am and they did it.

Miinukset: No ironing board in the rooms nor access to ironing facilities. Laundry service can iron clothes at the price of 5 eur per item

Plussat: The reception staff were exceptionally helpful, in particular Doriano. He arranged all our taxis to and from Ravenna to visit the UNESCO sites and the Opera. In addition he recommended "Claudia" as our guide and she was outstanding. The bar staff were also very helpful when we arrived back late in the evening after the Opera. All the chambermaids we saw were polite and cleaned our room proficiently.

Miinukset: The Restaurant. We found the food well below the standard we would expect of a 5 star hotel. The waiters were by and large very good and presented the food with the usual dramatic flourish but the food under the lids was often poor. The squid we had with the salmon was very old and dark in colour. The vegetables were often cold and limp ? cook/chill/reheated. We realise that it was low season and there were only between 10-15 people sometimes in the dining room but the quality needs to be maintained at ALL times. Is there a problem with the staffing or supervision in the kitchen? We would have probably given you a 5 star rating but for this weakness.

Miinukset: Needs a makeover. Fading elegance. Not Five star. Food needs improvement. Third time here

Plussat: We liked every thing very much! They have excellent and very helpful staff in the hotel and at the beach, especially Mara from reception, Alessandro from the restaurant and very attentive director. There is very kind atmosphere in the hotel. We lived in old room, but it was comfortable and very clean. New ones, of course, are better (we saw then). Difference is big. Restaurant also is very good, food was tasty аnd various.

Miinukset: Hotel rule to swim in pool only in swimming cap! It’s madness!

Plussat: Amazing breakfast!! Great value dinner, lots of food!!

Miinukset: There were no english language tv channels...

Plussat: The hotel and staff were amazing and couldn’t help enough with any request

Miinukset: Location and facilities were great

Plussat: Breakfast was much better than I expected! The staff was very friendly and helpful as well. I already want to go back.

Miinukset: Can't think of anything except maybe access to English CNN

Plussat: The location is quiet but close to the main streets for restaurant and dhopping

Plussat: The hotel is vey nice, newly renovated. The food at the restaurant is amazing, very diverse and very high quality. The staff was extremely helpful in the restaurant, on the beach, at the Reception (especialy Margerita). The beach is very nice, clean, organised and not that crowded. We've really enjoyed our stay, thank you for your flexibility and for taking care of us!!

Plussat: Good location. Breakfast. Pool for childrens. Near to the beach.

Miinukset: I had an Executive room for 3 persons, see side. Room was nice but too small for 3, moreover the view from the first floor is not rewarding. Better from the 3rd floor up.

Plussat: Clean room and bathroom. Quite close to the beach with view. Classic rooms but well kept

Miinukset: nothing

Plussat: The hotel stuff is very polite and helpful. Lots of facilities in the hotel and around. Very clean and spacious rooms.

Miinukset: Everything was perfect.

Plussat: Location, staff and overall accomodation

Plussat: Newly refurbished room was bright and very comfortable. The staff are all fantastic

Miinukset: The toilets by the swimming pool could have been a little cleaner and checked regularly

Plussat: Stayed before a few years ago. And was more than happy with the return visit. The breakfast was very good with plenty of options. The location was perfect with a very short walk to a long sandy beach.

Plussat: Property was clean and well maintained. Staff was courteous and helpful.

Plussat: The spa is probably the only good thing. Nice to have a spa after a day adventuring or at the beach.

Miinukset: A lot. First, the smell. The stench of sewage that came through the pipes in multiple rooms and the public bathrooms was disgusting. It is advertised every through the hotels website and also in the guest services booklets that you are entitled to free usage of the beach if you stay four nights or more. If you book with booking.com though they will pretty much tell you, you are scum and must pay extra for beach access. I asked them about this and pointed out that they have it written in the room and on all the documents that it’s included. At this point a very creepy lady came out and pretty much yelled at me for inquiring. “Very friendly” Breakfast looks alright at first. but is made with no love. The pastries taste like frozen pastries that are defrosted. Want an egg for breakfast? Either you have to cook it your self. Or ear their “scrambled eggs”, they are 95% oil or butter and will give you a heart attack. The hotel is trying to be a five star resort. Perhaps they should focus on what they are good at and perfect what they already offer.

Plussat: very nice hotel , great staff , great location with easy parking , nearby bars and restaurants , everything walkable from the hotel , would stay again

Plussat: Fantastic room with ses view. Very clean and well taken care of. Very nice breakfast.

Plussat: The staff were amazing, especially Sylvia - she’s is the manager and is always very attentive, you don’t really get this in many hotels, one of my favourite places to go when visiting Italy! Make Sure you visit this place and defiantly eat the dinner in hotel, i recommend the veal! Perfecto!!!!

Miinukset: Nothing!

Plussat: The location was good.

Miinukset: The room was not as was described in the description.

Plussat: Spa, location, furnitures. Right in front of the beach

Miinukset: Our room was not big as expected

Plussat: It is an old fashion hotel with friendly staff, the room view to the sea was good

Miinukset: The sound insulation absents, breakfast is monotonous, the location is quite far from the train station and the city centre

Plussat: Friendly staff, sea view

Miinukset: Very noisy and difficult to get to the hotel because of the Ironman race that weekend.

Plussat: Nice hotel , very helpful and friendly staff , great location on the beach front

Miinukset: nothing

Plussat: Friendly owners, outside large balcony, close to town centre.

Miinukset: Room a bit on the small side especially if there two people in the room. I was alone.

Plussat: Excellent breakfast and great coffee. Good central location for restaurants. Very clean.

Miinukset: Room was small with nowhere to sit and work, bed was very low.

Plussat: Very Clean and comfortable.

Miinukset: Nothing. I like everthing.

Plussat: The location, breakfast and staff were first class

Miinukset: Nothing

Plussat: Moderni ja siisti hotelli ihan rannassa. Auton sai parkkiin hotellin omaan (maksulliseen) parkkihalliin. Väh. 3 yön asiakkaana viereisen rannan palvelut (pyyhe, aurinkotuoli) kuuluivat hintaan.

Miinukset: Huoneessa huono valaistus ja hieman kolhot ja epämukavat kalusteet vaikka huone oli suuri kooltaan. Aamupalalle piti mennä ajoissa sillä tarjoiluita ei täydennetty riittävästi aamiaisajan loppuun asti. Mainostettua uima-allasta ei päässyt käyttämään remontin vuoksi josta ei mainittu mitään missään.

Plussat: Location was excellent.

Miinukset: Seemed a little understaffed and amenities were lacking considering the cost.

Plussat: For the second time: perfect hotel when you are by car. Good parking, the hotel is nice situated at the sea, very friendly staff.

Miinukset: -

Plussat: Room, rooftop pool, garden

Miinukset: Cuscini, reception

Plussat: Very clean smart hotel, staff friendly and helpful.

Miinukset: Nothing

Plussat: directly on the beach. great modern rooms. large balcony

Miinukset: though the hotel was almost empty the give me the room most distant from the beach. After I asked I got a better one. Breakfast was on low duty; off season like. Half of things was empty.

Plussat: Everything

Miinukset: No English tv channels except BBC

Plussat: Everything was fine. The location is great. We had a spacious junior suite with a large terrace. The beach and the pool was great. The breakfast was very rich with delicious food. The number of the toilets, showers and the changing cabinets were high enough at the beach. The service was very fast and effective at the beach and at the restaurant. The staff always smiling and helpful...

Miinukset: 1. The light in our bathroom was not strong and appropriate, needs to be improved. 2. We've been asked to pay 85€ to use the umbrellas at the beach for a few hours in our checkout day which is always free in every resort in the world. This was annoying. Then, they gave us one at the back side for free after I said that I won't pay them that money.

Miinukset: Don’t believe about the pictures!

Plussat: Firendly staff and clean rooms, breakfast was good too

Plussat: Staff were friendly and helpful. Nice view from balcony. Breakfast timings and quality and choice of food was good.

Plussat: Great breakfast... great location.... All good

Plussat: AC was a blessing inside the room, and our bathroom was quite spacious. Breakfast had plenty of variety and hotel is located nearby a few good restaurants. Free parking inside the hotel was nice too

Miinukset: Wifi never really worked and the hotel has quite some signs of wear and tear. A bit overpriced for what it offered.

Plussat: Nice localization near the beach. Good breakfast and great coffee.

Miinukset: Wi-Fi was not working properly, but it was better at night.

Plussat: Spotless clean. Staff extremely friendly and very helpful. Breakfast of a great variety (sweet and salty, fruits, yoghurts etc), with excellent coffee. Bathroom big and clean. great location next to the beach, shops, restaurants - yet the rooms are not loud because of traffic. Private parking next to a hotel. Very reasonable for the price. This is a great hotel to stay in!

Miinukset: The elevator is really small.

Plussat: nothing special, almost normal

Miinukset: the rooms can be cleaner, prices could be adapted (lowered) to the services

Plussat: In finnish:Toivomukset huomioitiin ja asioista oli mahdollista neuvotella. Henkilökunta oli avuliasta ja palvelu pelasi. Meille jäi tyytyväinen mieli.

Miinukset: In finnish:Olisin toivonut, että rannan aurinkotuolit olisivat sisältyneet kaikkien asiakkaiden huonehintaan.

Plussat: Checking out.

Miinukset: bedroom decor, skinny 'towels'. Room was cold.

Plussat: General impression of the hotel is fine. It's comfortable, well-located and quite new. First, I worried about location, that is a bit far from the centre, but now I understand, that Pinarella is probably the most comfortable part of Cervia. Breakfast was ok, swimming pool, that I've used only once, was, in many opinion a bit too warm. Sea is near, and is just a 5 min walk through the park. Staff is polite and always ready to help. Air conditioning worked fine.

Miinukset: There were some issues about cleaning of rooms. For some reason they've left the garbage in a room a number of times. Balcony is way too small. I guess that's all disadvantages.

Plussat: Excellent breakfast with plenty of healthy choices. Very nice and helpful reception staff.

Plussat: Hotel staff very friendly and supportive

Miinukset: TV channels not English

Plussat: Balcony was small but nice

Miinukset: Third bed very narrow

Plussat: Great place to stay for ironman weekend

Miinukset: Nothing

Plussat: Extremely friendly and forthcoming staff. Breakfast of a never before seem richness and quality with above all Maitre d'Hotel Pierluigi Mengozzi, who is a multilingual extraordinary personality with 20 years of experience there. He is "filling the place" with his smile good mood kindness. One of the 4 stars of the Hotel is certainly in his honor and owed to his outstanding kindness. He has a good word for every guest. Truly. The multilingual head of Reception is also extremely kind and helpful. A true pleasant stay and experience to call for more.

Miinukset: Nothing. EVERYTHING was perfect.

Plussat: Management were really helpful and friendly. They made me feel really welcome and made my stay stress free.

Miinukset: The lift was a little slow

Plussat: The hotel is Great. And the breakfast was exceptional good. Will go back there again for sure.

Plussat: it really is a very good hotel, great and very helpfull staff everywhere, reception, restaurant, bar, breakfast really really amazing people! hotel has parking, is located very close to the beach and is a very nice place to stay at. Big plus for towel changes 2-3 times per day, this is a very nice touch. the pool is big and very nice. room we had had a great big balcony and a very very big bed. but like mentioned - its the staff that make the hotel and for this again a very very big PLUS and a BIG thank you!

Miinukset: it is maybe a bit overpriced but its a great location and I understand this, also the bar prices migh be a bit too high also but if you want luxury you have to know what you booked so this was not really a "bad" thing. some parts of the hotel are a bit outdated and some small touch ups would be nice. still this hotel gets my big big recomandation!

Plussat: Location is good, backlight of all 3 hotels is synchronised and looks really nice. Outdoor pool also looks nice. Room service is not available during the night, but hotel staff is very nice and trying to help you with drinks and snacks even when the bar is closed.

Miinukset: You need to pay separately for a place on the beach. And it cost quite a lot. And if you haven't reserved it day before, you will be not able to find a place on the beach. Rooms are renovated, but very small. In the same time bathrooms are extremely old.

Plussat: The breakfast (included)and dinner meals we Exceptional. The suite and terrace were excellent as well as spacious.

Miinukset: Upon checking our suite looked directly onto the Waldorf Hotel. We were reluctant to complain about this oceanview-blocking building obscuring a direct view of the ocean. We approached Reception with our concern and in short order were moved to a suite with an unimpeded view of the Adriatic Sea. The next day we spent several hours reading and sunbathing on our very private terrace. This is in the first week of January!

Plussat: Nice hotel but a bit outdated

Miinukset: A bit outdated

Plussat: Location, great facilities. Spa and wellness service are great. Room was very specious. Staff very helpful. Great continental breakfast including caviar.

Miinukset: Selling in the bathroom was covered with the mould/dump with some bits falling on the floor. Was not safe box in the room and the cleaner went in the room 8:30 am whilst having do not disturb light set up.

Plussat: Super location next to the sea, great staff and service who went above and beyond to help. Really impressed.

Miinukset: Coffee from automatic machine not great, coffe from bar machine is super

Plussat: Really friendly and helpful family owned hotel we couldn't have asked for more Private parking within 100 metres and beach less than 5 minutes walk. We intend to return next year.

Miinukset: Having to leave

Plussat: Amazing staff, nice breakfast with freshly baked pastries. Room, bathroom, hotel, all very clean.

Miinukset: Rooms and corridor are noisy. Bathroom little bit outdated.

Plussat: Close to the Ironman, very central and helpful staff

Miinukset: The rooms’ furniture is a bit outdated. Very noisy if you sleep above the breakfast room. No good isolation between rooms.

Plussat: Excellent location, excellent breakfast, great staff.

Miinukset: Room quality is much lower level than the hotel overall. Furniture and toilets are quite old in need of a renovation.

Plussat: Very friendly staff. Very clean. Perfect place to stay. Breakfast was amazing.

Plussat: Great breakfast, very helpful and friendly staff. Good location near where we needed to be.

Miinukset: Very basic room for the price.

Plussat: The staff was more than friendly and helpful! Good location. Comfortable bed. There was no noise in the hotel which is great! Really enjoyed staying there.

Miinukset: Would be nice to provide a discount for any nearby beach like some hotels do. There's a free beach in 10 mins walk, but it's of course less comfortable than the paid ones.

Plussat: I like the location, isn’t far away from beach.

Miinukset: I was disappointed because despite is a Region with hot weather we didn’t have a refrigerator in our room and the air conditioner didn’t work properly. And also I was disappointed about the fact that they in property description are saying that they offering us a parking lot.

Plussat: Good location. Nice pool. Very friendly and helpful staff.

Plussat: Location was nice, Pool is good and not to crowded. Breakfast was good and staff nice and helpful. good parking for low price inside.

Miinukset: The hotel is getting old and needs some maintain, rooms are small and if it rains it will poor in somewhat. the hotel dose not have any reserved beach so one needs to pay around 25 euros a-day for beach, better deals can be made for a whole week.

Plussat: Everything else was good

Miinukset: Children's play room had very little in it

Plussat: Friendly staff make a nice atmosphere.

Miinukset: The room I booked weeks in advance wasn't available, so I had to move for one night to another hotel 3km away. They only made provision to help with the transfer at my request. I think they should have appreciated the fact that I helped them out more and just said a nicer thank you. Having a 6km round walk to get my starter pack for the triathlon wan't ideal. Also the room in the Hotel Aurelia was a pokey place up in the attic with no window or view. Once I got my room in the Universal, everything was okay and it is a nice hotel, but the situation with the room shouldn't really happen.

Plussat: Good choice at breakfast. Reception staff helpful.

Miinukset: We thought as it said it was a bike hotel there would be bikes to hire at the property. There wasn't and the recommended store was a distance away.

Plussat: Very good location, breakfast was very taste, very friendly staff, room clean, nice swimming-pool

Miinukset: nothing

Plussat: Nothing. I moved out.

Miinukset: Booked a single room with a pool view & received a walled in balcony overlooking the restaurant extractor fans. Room was right next door to a function room where Bingo was played 12 hours a day.

Plussat: Location was perfect. Across the road from the beach. Half an hour walk to the old town of Cervia which had some lovely bars and restaurants. Hotel pool was a good size with plenty of sunbeds. Breakfast was delicious. Staff were really helpful and friendly.

Miinukset: The bedrooms were a little small as was the shower in the en-suite. But the air con was very effective.