B&B Hôtel Poitiers 1 Futuroscope

It was somewhere to sleep.

Room seemed small for a disabled client. Only one pillow each and unable to get more as reception closed and no one about.

The fact my 14 year old dog Could room with us in the middle of the heat wave.

Poorly trained reception staff, young and unhelpful , informed me that I needed to contact the vending machine company about it's failure to deliver the product I had paid for leaving me €2 euro's out of pocket.

I decided to stay here because of the location -near the motorway.

I arrived late and this hotel has a machine for the check in (not a receptionist), so if you have problems with the room, you are stuck. The shower had hairs on it and one of the pillowcases was dirty. I had to wait until the morning to get someone to clean the Bathroom, there was only 1 woman who had to serve breakfast and there were no cleaners until 10am. This delayed my journey In addition, once the cleaner comes, she just comes with a spray but no cloths to clean it. When I asked her about what she was going to use to clean the bathroom she started using the towel footmat! And after cleaning the shower wanted to use the same for the actual toilet so I had to give her another towel I was not happy about the cleaning standards or the service provided. As I am leaving the hotel, I asked for the book of complaints and the woman who was serving breakfast told me that they don’t have one so I will have to put a formal complaint at the tourism office.