Chatan hotellia

Plussat: Good location ，few minutes to American Village 美國村 Rooms are perfect, clean and quiet. The Staff and the owner Kenji are wonderful and Helpful price was ok It was a good place to stay with family and Friends I came here with my family, they all like it very much I really felt at home there.

Miinukset: Nothing

Plussat: everything

Miinukset: nothing

Plussat: Clean and comfortable Attentive service and good facilities

Plussat: The flat is super comfy, tidy and clean, and the owners are super nice and helpful. What's more is the nice decoration which creates a beach holiday feel that you can't find in typical hotels. The layout of the flat is also good for families or friends gathering while at the same time retain certain level of privacy for each individual. We felt lay back and relaxing during our stay and this is what exactly we are looking for in Okinawa.

Miinukset: There are two shower rooms, but only one can have water supply each time. This caused a bit inconvenience since we had 6 people and it took around 2 hours to have everyone bathed. Other than that, everything is excellent !

Plussat: We booked this hotel ~ 5 days & 4 nights (29/8/2017-2/9/2017). Owner and staff are very friendly. Hygiene conditions are very good and very clean. Hall is spacious, pantry and laundry facilities very convenient. When we leave, owner gave us six drinks and a popsicle for my child to eat. Four WC and two bathrooms convenient for families. Overall great.

Plussat: The location is very good. The manager is very kind and help us to find some good restaurant near by.

Plussat: Many facilities, perfect for a big group stay.

Miinukset: The furniture is very big, not much room to walk around.

Plussat: Very close to American village. Room is really clean.

Plussat: It's a convenient and comfortable place! It's worth staying longer there.

Plussat: Near the sea beach, very good place.

Plussat: The place was awesome ilove it! The only problem is they have no free water instead they have

Miinukset: No free water

Plussat: Really good hotel/hostel. The beds are comfy, the "capsules" work really good - it is very quiet in there. The big locker-box at the bed is super useful and the bathroom and the kitchen (except the silverware) were really good.

Miinukset: The kitchen needs some more silverware, there was just one spoon, one fork and two knives. The table and dish cloth should be changed daily. I asked for all this and the staff at the reception tried to solve those problems immediately. And, but this is not the fault of the Hotel, cause they cleaned every day: in the evening/early morning the girls bathroom was a bit "hairy". Please clean after yourself, girls, if you loose your hair while brushing it!

Plussat: Very clean with a good price and perfect location

Plussat: The facility was excellent. One of the nicest places we have stayed at. The staff were very accommodating to our specific needs. Cameron on the front desk was extremely helpful. Get in early if you want to do a dive/snorkel trip. Sells out quickly! Free bike hire. Bikes are not real good but they’re free and did the job. My apologies for the earlier review. I posted the previous review on the wrong hotel.

Miinukset: No problem with the location of the hotel but more with Chatan itself. Not ideal for our needs. Local beaches were terrible (maybe we have high standards). We didn’t have a car so couldn’t venture to other areas.

Plussat: Our beds were tidied by the staff every morning. The facilities were always kept clean. The curtains are pretty sound proof and light cancelling which helped with a good nights rest.

Miinukset: The location was a bit far from the airport. The location is great and close to the beach, however, when you book your flights I do recommend awareness of the limousine bus times from the airport to the hotel. Definitely should take advantage of it.

Plussat: It was perfect. My Japanese language is not good but staff spoke slowly so I could understand clearly. On check out day, I didn't know how to catch a bus which go to airport so they guided me. Moreover, my bed was clean, I was satisfied. If I have a chance to comeback Okinawa, I will stay here again.

Miinukset: What a pity for me when I stayed only 1 day here.

Plussat: Nice decor and spacious.

Miinukset: The AC wasn’t strong in my room.

Plussat: The dorm room is way better than we have expected. It was really spacious and it has all the things we need, even a fridge. The shared bathroom and shower were spot on as well. Everything is just clean! The staff is also accommodating and we even got to use bicycles for free to roam around the place especially the beach.

Miinukset: None at all!

Plussat: Everything

Miinukset: Nothing

Plussat: This is our first time self-driving in Okinawa and everything was perfect of this hotel! It has a connected basement car, protected from rain. There is a 24 hr Lawson at level 1. The family room is big and comfortable for 5 pax. Double sinks, separated toilet from shower, walk-in wardrobe design, good Wifi, balcony etc. Perfect location to beaches, shopping and food. Walking distant to AEON, American Village etc. Definitely will return again!

Miinukset: The lifts are rather small and slow. Tend to be congested during peak period.

Plussat: Public bath has very good view!

Miinukset: no

Plussat: good location, good service excellent breakfast(you can eat many kinds of okinawa local food. )

Miinukset: poor wifi signal in room

Plussat: Vending machines with milk. The view from dining area and vending machines in 11/F. The bathing tube, the ocean view from balcony.

Miinukset: Swimming Pool fee is a bit expensive.

Plussat: The spread of the buffet breakfast was great and tasty worth the price. Staff were friendly and alert. Very nice view from the clean room.

Miinukset: None

Plussat: Nice sea view in the room with good breakfast.

Plussat: Location

Miinukset: No

Plussat: The locations is great, perfect inside the American Town which a lot of things to see and do. Just feel the bed is quite hard. I don't know if it's normal here.. But the room is clean and nice. The staffs are very friendly.

Plussat: Great location in American Village. Right on the waterfront with ocean views. Parking, wifi, and a buffet breakfast were included.

Miinukset: Beds only had one pillow that wasnt very comfortable.

Plussat: The breakfast buffet was great

Miinukset: The elevators are only two for all customers from floor3-10 We always have to wait for more than 2 turns to get into the elevator The pillow was not that comfortable The room was with high humidity,even we tun on the air condition.

Plussat: Very nice view from public bath!! Good location, just next to the Sunset beach and American village!!

Plussat: front office service was professional. very good room service. good location. beds were comfortable.

Miinukset: none

Plussat: Convenient location

Miinukset: The attitude of employee during the late night.

Plussat: Cleanliness Complimentary drink at hotel bar

Miinukset: Almost the same food for breakfast for our 3-day stay

Plussat: Next to the station of rail and bus terminal, best location. Staff are very kind. Oh their breakfast is absolutely delicious.

Miinukset: Too expensive for the room. Usually the washlet sprays warm water, however this hotel had the cold water. Not sure it’s the issue happened in our room only or all the rooms. Wifi is so weak that we can’t even surf the internet.

Plussat: Location & breakfast

Miinukset: No gym or swimming

Plussat: Kid's potty toilet, bed guard can be provided. The bathroom is good for Traveling with a 4yr old kid as it was divided into 3 area: toliet, shower with bathtub and area for basin and small dressing table. I booked a tripple room but requested a king bed upon arrival. The room is facing to the river. Very nice. Lobby is on 14th floor n guests can only go to your rooms by changing a separate lift on 14th floor. Security wise is good but not convenient when you are in a rush! There is a Lawson CVS downstairs and also a small coffee shop across the road. The hotel has the bridge connecting to the monorail station. This is the reason why I chose this as my flight landed late and we can still find some good restaurants around the hotel within 15min walking distance.

Miinukset: No adaptor can be borrowed. I request bed guards but only one can be arranged per room. Overall feeling on these little thing not so good.

Plussat: Good location.

Miinukset: This was my second time in Righa but it’s sad that they do not remember their customer. Staff skill set and facilities is not at 5 star level. Due to unavailability of rooms, I had to book a triple bedroom but to my surprise they squeezed in three beds into a two bedroom. This is totally unexpected despite paying for a triple bedroom. On top of that, my sister couldn’t get a room on the first night. So we had to stay at DoubleTree Hilton for one night.

Plussat: Nice Breakfast. Very close MRT station.

Miinukset: Reception need to improve. Description to client not so clear. Like how to set up the Wify..

Plussat: Staff are very nice and friendly. Excellent location near the monorail and bus terminal.

Miinukset: The areas near the main entrance look deserted and dark.

Plussat: Really good location and staff here is friendly

Plussat: Staff very friendly and helpfull. Room was great, lot of space, the bathroom very spacey as well. It was nice that we could rent a bicycle, since most things were too far to walk from the hotel.

Miinukset: Location a bit far, and the area was quite old, not what we expected.

Plussat: It’s a flawless experience staying here. There are staff that can speak Chinese and English. Room is soooooo big, with a big bathtub. Location is pretty nice. They also have parking lots and laundry service which I find really convince

Miinukset: Nothing

Plussat: The staff is very polite and the place is moments away from the sea wall.

Miinukset: Limited parking at hotel but plenty around it.

Plussat: Loved everything about this hotel!!!

Miinukset: Nothing...

Plussat: - Very clean - Large bed, specially for Japanese standards - Great location - Very practical check-in / check-out

Miinukset: - Staff very nice, but with very limited English (we tried to call to say that our flight was delayed and we'd be checking in a little later than expected, but no one could understand us) - Breakfast option only after 08:30

Plussat: Location is great near the boardwalk and lots of restaurants. Hotel rooms are very spacious, clean, massive bathroom. Great service. Biggest surprise was the price.

Miinukset: hmm. The credit card machine. was on the blink. other than that great place!

Plussat: The staff was just great. Very helpful before I arrived, and throughout my stay. Very willingly stayed up late to accommodate my late arrival, and was very helpful with local area advice. Close to a nice park, and close to a great running/walking path right along the ocean. The value for the money was exceptional — I think they could charge quite a bit more, actually!

Miinukset: For me, who likes to run and walk a lot, the location was quite perfect to get to places to eat, and other businesses. Perfect! Others may wish to be closer to groups of restaurants, etc. I was there on business, and would have appreciated a desk in my room, but they have an ample lobby area, with plenty of places to work. These tiny comments: I would very happily stay there again.

Plussat: Big bath tube

Miinukset: Uncomfortable pillow

Plussat: The room was great and the staff were super nice!

Miinukset: The rooms are slightly on the small size but to be expected!

Plussat: Regarding sightseeing, Chatan is located quite nicely as it sits in the middle of Okinawa. The hotel's location was near to the beach and to some restaurants. The free rental of beach chairs and parasols was great!

Miinukset: As the military basecamp was quite near, you could hear the helicopters and jet fighters now and then. That became a natural alarm clock in the morning.

Plussat: Friendly staff or not sure if it was the owner, but she was very helpful.

Plussat: Location

Miinukset: I like everything

Plussat: Staff is friendly and helpful, food is excellent, room is big and clean. It is in the American village and there is lots to see and do. Food is excellent. Absolute recommendation!!!

Plussat: the room was spacious and comfortable , the bathroom was big and had a jacuuzi , the few from the room to american village was good

Miinukset: i liked everything

Plussat: The room is very big with a spa bathtub and the breakfast is so nice that we enjoyed our stay very much.

Plussat: Loved the jacuzzi tub! The open bathroom.

Plussat: I loved how big and spacious the room was. View was awesome!!!

Plussat: The rooms are huge! The hotel is extremely comfortable with exceptionally friendly hotel staff. They have a fantastic organic breakfast which comes in various courses and needs to be ordered the night before so you do need to factor some time if you wish to sit down to enjoy this truly beautiful meal. The hotel also has excellent and fast wifi. It is also around the corner form the American village so lots of interesting options to get something to eat especially at dinnertime.

Miinukset: There is no room service.

Plussat: We like the location and easy access and the staff and the big bathroom

Miinukset: The blinds in the bathroom a little uncomfortable. When u shower the blinds swings, and you can see outside which makes us wonder if they can see us inside. :(

Plussat: Breakfast is a surprise, the hotel will ask you one day before for your preference, and provide in the next morning like a set rather than buffet; location is good for transportation but bad for sleeping ‘cause of noise, room is BIG! The staff is nice, you can borrow baby car if needed.

Miinukset: Very very very noisy in the night,car raced outside, police car chased with buzz in the street just outside the hotel, not friendly for family with kids. The room air is not fresh when check in, we need to open the window to let cool fresh air in for a while

Plussat: The staff are fantastic.

Miinukset: Parking

Plussat: Everything was very good except for the whirlpool. It was dirty. Wish they would clean it more often.

Plussat: Excellent service from hotel staff particularly staff at hotel entrance. Immediately upon arrival, the female staffs came over to help unload luggages from our car. Facilities including open air pool, hot tub and gym were great and hotel is located just minutes away from busy Kokusai shopping street.

Miinukset: Front desk male staffs appear to be unfriendly and did not greet or smile. Gym and pool closing hours were quite early for people who want to use the facilities after a day’s work or travel. There are hotels located along shopping street if preferred.

Plussat: it was perfect. awesome customer service, lounge, room and food, etc.

Miinukset: it has small swimming pool and of course, expensive.

Plussat: Location and Very Good Breakfast.

Miinukset: Pay more for child breakfast, car park 1,500 yen/day.

Plussat: Spacious and clean. 5 stars standard.

Plussat: comfort room

Miinukset: breakfast finishes early

Plussat: The staffs are very caring guest, provided warm supports and good service

Miinukset: No

Plussat: The hotel is very new and spacious, very close to major tourist area but still resided in a inner quieter street. Staff with very good english.

Plussat: - 7 minutes walk to Monorail Station - close to the main shopping street - clean and comfortable

Miinukset: Nil - probably the best in Naha

Plussat: Typical spread of menu list. Nothing spectacular to shout about.

Miinukset: There should have been an Okinawa soba counter.

Plussat: Very good experiences.

Plussat: Room was nice a big, heaps of free amenities for ladies, free clean towel every day. Location was good and friendly staff too.

Miinukset: Hostel looks modern and it's got a restaurant downstairs. Although there's no lounge tv or area to make friends. Neither a kitchen to cook. Bed was a bit hard because they have a futon only.

Plussat: Great staffs and good location

Miinukset: Every two upper bed share one ladder between the middle of two upper beds which I feel..hard for me to climb up to my bed , also it’s kind of not easy to get down for people who stay in upper.

Plussat: Extremely clean shared toilets and bathrooms as per Japanese standards Ample bathrooms to share Extremely good location - 15min from airport by rail and walking distance to main shopping street in Naha. 2mins walk to large Lawson I would totally recommend very value for money

Miinukset: Some light refreshments in common areas would be nice. Just water etc

Plussat: The dorm was so quiet and clean and really comfy and the atmosphere throughout the whole place was lovely and welcoming! Thanks so much for a great stay!

Miinukset: Nothing, it was great!

Plussat: All atmosphere and location

Plussat: Nice bed, nice facilities, great location.

Miinukset: It’s very depends on who is in the room. During my stay it was very noisy since there were people taking loud at 3 am. Except that, everything is fine.

Plussat: Great location and reasonable price

Miinukset: Some people make the facility a bit messy and dirty without cleaning after themselves

Plussat: clean room and nice bed

Miinukset: Wash machine always occupied...

Plussat: Breakfast was very good. A lot of variety compared to other hostels I've stayed in around Japan. The cabin was bigger than I expected and the space for the ladies was comfy. Location couldn't be better, very close to Lawson, restaurants , Kokusai-Dori, and Yui Rail station. Totally recommend it!

Miinukset: Should have stayed more than one night.

Miinukset: Toilet is dirty, bed too small, not worthy for nearly $2700/per night... not recommended

Plussat: Friendly staff Comfortable room Good breakfast

Miinukset: Far from city

Plussat: Hotel is near to Amercian Village and walking distance to plenty of restaurants. The sea view from the room is great.

Miinukset: Poor attitude from in check counter staff

Plussat: The suite was beautiful and spacious for the four of us. They added two twin beds in the living room for me and my sister and the bedding was insanely perfect! ! We are a bit of troubled sleepers but that was not an issue during our stay at Hilton. Out of all souvenirs my mom even wanted to take the bed!! Of course she didnt but that how GOOD they were! The ocean view was great to wake up to and even better enjoyed when I went for a daily morning run by the sea walk. The staff at the concierge delivered the top-notch service. The executive lounge was perfect for a quick bite, pre-dinner drinks or just a nice coffee break with the freshly made warn okinawa sugar doughnuts. The breakfast was well stocked and served a variety of food including local specialties.

Miinukset: It’s located in chatan which is kind of inconvenient for people who plan on hitting all the attractions in the north such as the aquarium and the cliff. But there are tour buses that depart right at the american village which is literally steps away from the hotel.

Plussat: Everything was fabulous

Miinukset: Front desk Fumiko was unkind.Not the level of a Hilton norm.

Plussat: Great view, great location, very good service as they attended to my room change request immediately as my initial room oversees the kids pool which is too noisy for me, they shifted to me another wing that overseas the deeper pool which is quieter. And the staff came all the way to to my room to pass me the new key and guided me to the new room. Im impressed.

Miinukset: Booked a seaview room and price was really steep. Will be nice if they can have complimentary bfst.. But the room is really nice, classy and very comfortable

Plussat: Huoneet, allasalueet, sviitin oheispalvelut, yleinen siisteys.

Miinukset: Ympäristö

Plussat: The breakfast was delicious. The room was big. We have enough space to open all the luggage from my family which was not standard for a typical Japanese hotel.

Miinukset: The weather was warm and sunny, but they still haven't opened the outdoor pool yet.

Plussat: Breakfast variety and spread was very good.

Miinukset: Waiting time for check in at the counter queue is slow. Staff is patient at explaining, but slows things down. Also, rather rigid in check in time at 3pm and when i arrived at 2pm, and asked for welcome drink, the staff declined despite asking a few times since i was thirsty after a long flight. He kept saying we could just walk around to kill time. Customer delighting is not their strong point. While they said that the outdoor pools were closed due to the winter season (hey, it's march already!), it was not stated on their website nor promo blurbs. We found other hotels that had their outdoor pools open. Felt cheated of planned chilling out by poolside as part of my holiday.

Plussat: The hotel is a very comfortable one and is conveniently located in the America Village. You can find everything in the America Village. If a walk for 10 minutes, you can find Aeon, supermarket, drug store, game centre etc. Good food is always nearby and you can have as much as you can. Breakfast of Hilton is something that you cannot miss.

Miinukset: The hotel has a small swimming pool and is not close to the beach. A walk for 10 minutes would be disatrous for those who wants to swim or dive. No public transport is readily available except you can speak Japanese. However, generally speaking traveling may not be necessary for a resort like that.

Plussat: Comfort of the rooms

Miinukset: Spa availability

Plussat: Location location location and spacious clean rooms.

Miinukset: Staff were not the most warm but generally ok. No shuttle or pick up service for guests arriving from airport etc etc

Plussat: Great location! Near to where the action is as well as the train station

Miinukset: -

Plussat: Location, facilities, new hotel.

Plussat: This hotel served us an excellent base during our stay in Naha. Located conveniently near monorail stop and main shopping street, it was still very silent and elegant. Felt slightly bussiness hotel like, but that was fine with us. Comparing to other Japanese hotels, breakfast buffet was very good!

Plussat: Great location, very convenient.

Plussat: The location was superb and most prominent. It's facade is modern and outstanding. It feels good walking inside this hotel. Besides the parking was convienent. Though abit expensive and feel so secured parking within hotel location. When we encountered coffee maker mulfunction at the library lounge, they quickly responded with staff to assist.

Miinukset: The bed abit soft for my liking. Felt backache after each night sleep.

Plussat: Great location, in the heart of Kokusai-dori. Just few minutes walk to access shopping area, coffee shop and ramen shop.

Miinukset: N/A

Plussat: I think the hotel room is nice but a little bit small - though this is a must in Japan. Besides, the services provided are good and the staff are helpful in providing solutions to the issues we raised. Hotel location is very attractive with 24 hour shopping mall next to it. Good Ramen can be found within 30 seconds walk.

Miinukset: To be honest, the hotel breakfast is a bit too simple. It will need a 5 minute walk to the nearest monorail station. A little bit noisy place as this is near the Kokusai Dori. This is an usual trade off for convenience.

Plussat: well prepared for baby!

Miinukset: n/a

Plussat: Only a very short stroll from the bustling Kokusai-dori shopping and entertainment strip, as well as the covered Shijo Hondori shopping street. Brilliant location and facilities. Our room was Excellent !

Plussat: Everything else was great, excellent customer service. Would most definitely stay here again.

Miinukset: Only issue we had was with the parking as our car was too big and we had to pay for street parking.

Plussat: Unexpected service WOW.

Miinukset: None

Plussat: The sweetest hotel that I have ever seen before! They even provided curling iron in the room!

Plussat: Location is very convenient! But room is a little humid.

Plussat: breakfast is Ok with great variety, room is clean and comfy.

Miinukset: should inform guest about size of car that can park in. We have an experience that by the time we drove in, nobody told me that we cant park there because our car is too long.. in fact, this is an ordinary Prius , 5 seat one. Found it a bit difficult to communicate with the front desk staff where to park our car.

Plussat: Great Service for the kids, extremely considerate for family with kids.

Miinukset: Only two washing machine in the laundry, which cause long queues at night

Plussat: Perfect location. Close to bus and monorail station. Small and nice room with clean towels every day. On the room is TV and AC. You can choose between 5 types of pillows and many types of shampoo and conditioners. After 9pm are noodles for free. All day are drinks for free. Very good for small children. Rent a bike for free.

Miinukset: Sign by the food on the breakfast wasnt in english language, so you dont know what you eat. Japanese breakfast at the 12th floor - nice view. View better than food.

Plussat: Just location.

Miinukset: Room is too small for 3 people, breakfast is not good for me. Parking lot is very small.

Plussat: Great location. Great for families and children.

Plussat: Good location, small hotel but v tidy and clean.

Plussat: Like the onsen on the top of floor, even though it’s not a natural one. The surprise free ice on the ground floor was nice.

Miinukset: Room is small..... With my son in the same room, it was a bit too small for 2

Plussat: good location clean

Miinukset: small room

Plussat: Breakfast was good; the staff was very friendly. Nice sentō (hot bath) in the top floor and very practical to have a washing machine and dryer.

Miinukset: Only the fact that single-use cups were used for coffee/tea is simply not good for the environment and should be avoided.

Plussat: Staff spoke good English. Great soda drinks in the relaxation space. Public bath was great as well so relaxating. Despite our room not having a great view, the room was very cozy, clean and worth the night stay. Would deffienlty recommend and go back again.

Plussat: Everything was perfect . Staffs were so friendly and sweet !

Miinukset: Room was really small

Plussat: Central, clean, comfortable & nice onsen.

Miinukset: Room was a bit small though bigger than rooms in Kyoto & Tokyo.

Plussat: The breakfast was very delicious and had various dishes to choose, staffs were nice and helpful. They have free beverages on the first floor and hot spring on the 12th floor. My family had a great experience, will recommend it to friends. The location is pretty good, 10 mins to the airport by taxi, which only cost about 1200 yen and just 2 mins walk to the rail stn.

Plussat: Location and the neatness

Miinukset: The bed is quite small for 2 people. And the room is very humid.

Plussat: Staffs are friendly, good location

Plussat: Staff were friendly and helpful, rooms were sparkling 100% clean, modern, all necessities were available.. toiletries- wash scrub, comb, razer etc free., pajamas availble...All u can drink availavle 24 7, free bicycle to use, ipad in rooms with lots of helpful information, available foot massager for free use and more..good positioning. Definitely value for money! Couldn't have asked for a better place especially for such a cheap rate! Loved it and such cute decorations! If I ever travel to Japan again I def will use WBF hotel! No doubt!

Miinukset: Nothing!!! It was perfect!!

Plussat: Location was great. It takes 30 seconds to get to Kokusai Dori, their main shopping street. Its 10 mins walk to the monorail. Most importantly, it's got everything you need to travel as a family (baby pillow, baby shampoo etc). They also have a small play area that definitely helps.

Plussat: The breakfast was good, and I did feel quite comfy in the space where there were free drinks.

Miinukset: The staff did not disclose all the information about the payment currency. I was told I could choose between JPY and NTD, but was not reminded that the currency rate might be "extremely" different--except that it was printed in a very tiny font, which I did not notice until I got into my room and read the receipt line by line. Also, the staff did not provide any further explanation as to why they provided the choices, which I could only google later and was apparently not quite happy about this. This was also the first time when I was offered to choose between currencies. I have been to Japan a couple of times, and had always paid with JPY until this time, which was a letdown. I would have appreciated it if the staff were more "open" about this. I felt like being cheated, and seriously, one of the reasons I liked to travel to Japan was trust. Still, thanks for the lesson! I am pretty sure I will visit Okinawa again in the future, but I will NEVER EVER stay in this hotel!

Plussat: The rest area is one of the most useful public area of a hotel I've ever seen. Free drinks 24hours with many selections - juice, coffee, and even millet wine! Tofu soup was good when we just arrived hungry. Love the bathroom. There is a small button on the spray handle to switch water on and off. No need to readjust water flow or temperature every time which is very convenient. Would definitely visit again next time I return to Okinawa.

Plussat: Small play corners for children. Free flow drink. Free rental of phone. Convenient location, located just beside Kokusai dori, few minutes walk to north bound bus stop and less than 10 minutes to nearest Yui Rail station.

Plussat: Staff was very friendly and courteous. The rooms were very spacious, and very clean with an amazing amount of amenities provided. One of the most comfortable hotel rooms that I have ever stayed in. The location is also superb, just a 6 mins walk on flat grounds to the nearest tram station. Furthermore, they have a 24 hour free drinks corner for hotel guests, which even include options such as tofu and seaweed soup :) Definitely will not disappoint!

Miinukset: The power of the shower could be improved. Understand that it is an "ofuro (bathtub)" style, where the main part of the bath is taken in the bathtub. However, for foreigners, many of us may not always have the habit of using bathtubs and a thus personally, a hot strong shower would be nice!

Plussat: Love the service with whole day drinks and food.... when with alcohol. That was unexpected. Love the cute design. Would love to come back!

Miinukset: All good

Plussat: location is good.

Plussat: The hospitality of the staffs and the cleanliness of the room are great. Location is fantastic, only one minute walk to the most famous street in Naha, really convenient!

Miinukset: The bed could be firmer. The bathroom is a bit stuffy, not ventilated. Not sure if there is ventilation equipment, it won't automatically turn on anyway even there is any.

Plussat: 1) The free to use hair straightener, foot massage machine, aromatherapy machine. 2) a stone thrownaway to the international street. 3) very close to Don Quixote 4) plenty of car parks ard the area for people who drive

Miinukset: Room a bit small.. not enough hangers

Plussat: perfect location!!

Miinukset: hard to find car park

Plussat: This hotel is situated in the middle of Kokusai Dori where we enjoyed shopping and dinner along the road. Lawson convenient store is just in front of the hotel entrance. Walking distance about 5 minutes to Prefectural office station. Staff was very nice. Room is nice and clean.

Plussat: Hotel and staff were awesome, and the location was superb! Would definitely stay here again!

Miinukset: Parking was a bit expensive, but it was on par with the rest of the area in downtown Naha, and it was convenient

Plussat: Location and friendly staff

Miinukset: No facilities such as Gym and swimming pool

Plussat: Nice location!

Miinukset: there is no baby bed and baby bathtub.

Plussat: the location is very convenient! clean and cozy.

Miinukset: But they don't have the baby bed and baby tub.

Plussat: Great Staff Good location.

Miinukset: Room is clean

Plussat: Excellent location. It is situated in the middle of Kokusai dori where we can walk along the street for food and shopping. The room is clean. Staff was friendly.

Plussat: I really like the location and also the staff was so helpful,room is clean and quiet! We had really good sleep when I stay in this hotel. Highly recommended!

Miinukset: Nothing

Plussat: The location was quiet, maybe a bit run down but only 15/20 minute walk to Kokusai Dori. Free parking on site. Very helpful polite staff but English was limited.

Miinukset: The breakfast was exactly the same every single morning. The location was quiet, maybe a bit run down but only 15/20 minute walk to Kokusai Dori. Very helpful polite staff but English was limited.

Plussat: Breakfast and tea set

Miinukset: Location not convenient. Room : not comfortable, especially the washroom.

Plussat: We liked the hotel in many ways, especially the decor, the open spaces, the general location. There is an ambience of refined living about the hotel. The room we had was a generous size which we were glad of after weeks in good hotels that had small rooms. The general location is good, beside major shopping area, excellent city museum and mono rail station. We were offered a choice of room which was appreciated. The hotel has a free daily shuttle to sister hotels half way up the island with beaches and other facilities which we happily made use of. The staff we were in contact with were very professional and helpful and we thank them for their attention.

Miinukset: The formal entrance to the hotel is in the wrong place close to almost back streets. We preferred the entrance via the third floor which took us to the up market shopping area. I was a bit disappointed in the cleanliness of our room and asked for the carpet to be vacuumed. I shouldn't have had to do this is a 5 star hotel, nor any hotel for that matter, but it had to be done. This was attended to promptly.

Plussat: well.. friendly staff? They were very helpful for every request I made.

Miinukset: It was worse than my expectation about terrace hotels -- maybe, because I stayed at Terrace Club (which was great) before coming here. The hotel is undergoing extension construction so there were no facilities available (gym etc.). The worst part was ventilation system in the room -- there was no vent in the bathroom (although hotel says there is an automatic one) so it was smelly and foggy when you use it or take a shower. My bed was right in front of the bathroom door so it was very unpleasant. I complained to the staff and they managed to give me an air purifier, which made it a bit better but still problematic.

Plussat: The decor is good and classic.

Miinukset: The premium rooms are no larger than standard rooms.

Plussat: Hotel staff really helpful

Miinukset: Not many many staff can speaking English

Plussat: Room was fabulous. Breakfasts, both Japanese and Western, were delicious.

Miinukset: Everything was great except for the tiny (and I mean tiny!) portions with big prices on some of the room services meals. For example, what should have been a finger of whiskey was just a thumbnail sliver of booze.

Plussat: Great breakfast in the garden. We liked the two options for breakfast and restaurant (western or japanese).

Miinukset: Nothing

Plussat: Nice hotel and staff!

Plussat: Location is perfect.

Miinukset: No hook in the bath room for the clothes. The parking spaces behind the property is rather poor.

Plussat: Staff care, location, facilities

Plussat: Close to food outlets and train station. Staff are very friendly.

Plussat: Great location right in the center of Naha, very close to loads of shops and restaurants. Good value for money.

Miinukset: Would be nice to have a sink in the bathroom, but that's a detail.

Plussat: kind staff, clean room, great location. very close to Yataimura. you can walk back to the room drunken. larger than other hotel rooms i suppose.

Miinukset: none.

Plussat: Nice to try once in Okinawa. Very suitable for one who drive a car!!

Miinukset: Do not have a lift but i stayed at the 2nd floor so that was fine :)

Plussat: Nice hotel with clean and new facilities. Nice location, near the mona rail station, you can go to airport within half an hour. Nice to shopping and eating, near the Naha main place(Big shopping Mall).You can have a lot of choice at lunch and dinner time.

Plussat: The facial mask for ladies during check in.

Miinukset: TV progamme only provided japanese channels, should provide international channel for guests who do not speak Japanese.

Plussat: New, close to shopping centre and not far from yui railway station. Friendly front desk staff. Housekeeping placed extra towels for us without asking even though we are supposed to retrieve them from front desk ourselves. Good size room for family of 5.

Miinukset: Beds and pillows are a bit too hard for our liking.

Plussat: Very comfy bed and clean bathroom. Staffs are helpful and speak excellent English. Good location. Good breakfast. Nice view from restaurant.

Miinukset: No tamagoyaki

Plussat: Clean, efficient service

Miinukset: small toilet, boring breakfast and lunch menu

Plussat: Location is very good.

Miinukset: When we checked in around 9pm, we were infomed room is mistaken and it took 15 min to get room ready.

Plussat: People are very nice.

Miinukset: we were living at 9th floor. The window can be opened manually. it is very dangerous for any family with kids.

Plussat: Good location

Plussat: Great location which is link to the Monorail. Very convenient when it rains and need to travel by Monorail.

Miinukset: WiFi is not that great...

Plussat: Room is clean,staffs are friendly,it’s close to monorail station and shopping street

Plussat: Location is very convenient. Breakfast is delicious and full of local cuisine.

Miinukset: Doesn't have shower cap, very inconvenient for people with long hair.

Plussat: A one minute walk to international street, the room was very clean, staff were helpful and their English was great, apart from the hard pillow everything was perfect, would definitely stay again

Plussat: The location is great, breakfast is good and value for money (JPY 1,600/ pax), free flow of awamori (yes it's in the morning), room space is good and it's clean and comfortable. Self check out in the morning 6am by returning the room card to the machine at the lobby, efficient and easy to use.

Miinukset: This is not what we dont like, just to manage the expectation: The location is greater for those travel by monorail, it's about 2 mins walk from the station. There's no hotel lobby where you may drive through and unload the luggage, you have to "press the green button and enter the carpark" (JPY 300/ few hours and JPY1,000 for 24 hrs) and carry the luggage from car park to hotel lobby located at level 2 of the building, no bellboy services. We are given free 30 mins parking only - from the time entering the car park, carry the luggage from carpark to hotel lobby and check in registration + payment, we have spent more than 30 mins.

Plussat: The breakfast was alright.But was expensive.

Miinukset: The computer was outdated & the wifi kept going on the blink.

Plussat: Very good spread of Okinawan food at breakfast

Plussat: Excellent in every way. Especially the baby welcome toiletries set!

Miinukset: Should have transport service that can cater for big family as monorail was jam pack at 8am.

Plussat: Free coffee and ice cubes in the lobby. Didn't use the washing machine in the room but we hand-washed our clothes and hung them out to dry at the balcony.

Plussat: Awesome place in a good walking distance from the station.

Plussat: The room is well equipped with all the necessary amenities. Stay was pleasant.

Miinukset: We are staying at the old wing. Perhaps next new project can do away with the 'step up' to the toilet.

Plussat: The building is unique and wonderful.

Plussat: it has free coffee 24/7 but it would like great if it has simple breakfast even thought family mart just right cross the road.

Miinukset: everything is simple but sometimes simple is good and bad.

Plussat: The room was very satisfying (new building), there were a lot of convenient shops nearby and the staffs at the counter was helpful. Especially grateful to the staff name AIRI,he help us called make an reservation for restaurant in Kyoto and left a note to us. The note was clearly written about reservation details.He is very helpful. Have a chance,we will come back, Thank you.

Plussat: Great stay, comfy bed, overall - excellent services, staff were super nice and helpful, good facilities and amenities, room is larger than usual Japanese hotel room and as seen in picture, a walk to hotel takes 7-10 mins from Yui Rail and 3 mins from the closest bus stop. Several convenient stores near by. Totally Recommend.

Plussat: The room is quite big when comparing with other hotel in Japan, especially, bathroom; separate between bath+shower, sink (dry zone) and toilet (dry zone) separate rooms. I love that!!!

Miinukset: Quite far from Yui Rail, walk about 7-10 minutes

Plussat: Location and price are super perfect !

Plussat: Staff were very helpful, easy to find, close to the monorail, close to food stores ( Lawason and Family Mart)

Miinukset: Beds are not very comfortable. Pillows are not comfortable at all. Coffee machine does not have good coffee. Rooms are not cleaned every day, only once for the stay and if I wanted it cleaned more I had to py, this is not very good.