Chatan hotellia

Plussat: Great location right in the heart of the American Village with nice decor and food options all around. Great onsen, suana and cold bath. Very good sized rooms and views from the room.

Miinukset: Was always directed to the electronic parking space although there was outdoor parking available. (all is fine, but it took some time to get the car each time and always felt like a rush to pack and unpack our stuff when we collected/dropped off our car)

Plussat: They have a public bath and free parking lots. Located really awesome place I live it!

Miinukset: Perfect!

Plussat: Beautiful and affordable!

Plussat: Great location in American Village. Right on the waterfront with ocean views. Parking, wifi, and a buffet breakfast were included.

Miinukset: Beds only had one pillow that wasnt very comfortable.

Plussat: nice location and very nice hotel

Miinukset: the key card acces.

Plussat: The food and lounge

Plussat: Location, free parking, breakfast

Miinukset: Room size is small

Plussat: Very close to American Village and boardwalk. Plenty of shops and restaurants for those not wanting to travel too far everyday. Having a place to park a car was nice too.

Miinukset: Paid quite a bit of money for a place that, due to the time of year, didn’t have all the facilities available.

Plussat: They view from the balcony is amazing

Miinukset: Paying for WiFi because you are not a Hilton member

Plussat: very bad experience

Plussat: The pool was amazing. The rooms amazing. The staff was exceptionally friendly

Miinukset: Nothing. It was incredible from start to finish.

Plussat: thought the breakfast was outstanding, didn't eat breakfast anywhere else. Location was very good for access to beach and shopping. Staff was outstanding. liked the availability of currency exchange.

Miinukset: the availability of the yoga sessions. Partner wanted to do yoga but time was a tad too early. She would have preferred a later time

Plussat: Our room was quite large for Japan. The bathroom was a good size and very nice. We had a room with a spacious terrace and a beautiful view. We had an executive room which included breakfast in the executive lounge. The “light breakfast” had Japanese & Western options and was excellent.

Miinukset: The spa was wonderful but a bit pricey.

Plussat: The price, location and the staff.

Miinukset: They charged me for parking. $5

Plussat: The place is brand new so it couldn't be cleaner. Short walk to one of the most dynamic tourist areas on the island. Attention to detail in the room was excellent with just about everything you wanted, right where you expected it. It's well staffed as well, as I was never looking for someone for help, even late at night. I look forward to staying there again.

Miinukset: Breakfast buffet, for the price, was just on the border of acceptable to the point where I might not get it next time and instead have it, or at least one or two of my breakfasts, somewhere else. Maybe it was just me but I expected a little more variety for that price point. Limited space could be an issue but it's just the feeling I had after each breakfast. Staff were super though... The facility doesn't have enough parking spots. Returning late at night I needed a staffer to find a makeshift spot for me and then leave my car key at the front desk. Wasn't a big hassle but surprising that a brand new hotel had the issue.

Plussat: Helpful staffs. A spacious room with balcony. They provide a free shuttle to American village. Walking distance to the beach side cafeteria.

Miinukset: Nothing.

Plussat: Staff is friendly. They got a small owl in the front desk, cute.

Miinukset: Maybe it is because the hotel is old, the smell in the room is overwhelming, had to open all the windows to let some fresh air in. Air conditioning is noisy.

Plussat: Everything and that is no exaggeration. The Water Pressure of the Shower amazing!!! Great room with cozy homey feel.

Miinukset: Nothing everything was more than I could have asked for.

Plussat: I do my best to advertise this establishment for all its benefits. Best hotel in the Chatan-Cho area & worth the drive from Camp Foster too!

Miinukset: The only unfortunate matter in this stay is that we not able to check in earlier (moving out of our apartment) & had to leave early for our mid-morning flight.

Plussat: Everything inside was very nice. The room felt very cozy and inviting with nice facilities. It was also in a great location.

Plussat: The bathroom and toilet are separated, giving the bathroom a very big space!

Miinukset: The rooms are quite old.

Plussat: The staff was just great. Very helpful before I arrived, and throughout my stay. Very willingly stayed up late to accommodate my late arrival, and was very helpful with local area advice. Close to a nice park, and close to a great running/walking path right along the ocean. The value for the money was exceptional — I think they could charge quite a bit more, actually!

Miinukset: For me, who likes to run and walk a lot, the location was quite perfect to get to places to eat, and other businesses. Perfect! Others may wish to be closer to groups of restaurants, etc. I was there on business, and would have appreciated a desk in my room, but they have an ample lobby area, with plenty of places to work. These tiny comments: I would very happily stay there again.

Plussat: I can not say any more positive things about this establishment. I think the first time we stayed, we were hesitant due to the size of "Japanese hotel rooms" - this is not that... Large bed & sitting area, huge bathtub and shower area, free massage chair in the lobby, as well as laundry facilities.

Miinukset: If this hotel is able to control the temperature (outside) so that it was not so hot a great deal of the year!? Joking. I do not have anything to say that can be better here. I am a repeat customer & will be back.

Plussat: Breakfast was very nice and the dining area is nice too, with a great view. The location was near to cafes, coffee and a few restaurants and a block from the sea wall/short walk to the beach. Location was very quiet.

Miinukset: The jacuzzi was not in operation. We did not have a bathtub. Our toilet seat did not fit the toilet and the heater did not work, nor did the bidet. The "balcony with city view" was just a tiny porch looking across the street and no furniture.

Plussat: The view at the beach from the restaurant of the hotel

Miinukset: There two beds. Together instead of one . The rooms were a little bit smelling at the beginning. Sp. I didn't like the use of different passwords for wi fi in different area of the property.

Plussat: The restaurant at roof top has a great view and nice breakfast

Miinukset: Bedding not satisfied

Plussat: Nothing

Miinukset: People yelling and drunk all night long

Plussat: The front desk people were kind and courteous but some could speak very little English.

Miinukset: They didn’t clean my room or change the linen during my five day stay; frankly, I found it shocking for Japanese accommodation.

Plussat: Polite and helpful staff. Clean and comfortable stay. I loved it and am thankful to the hotel and stuff.

Miinukset: May be a restaurant on top floor where they serve breakfast if they haven't have one yet. ( i never checked it)

Plussat: The staff were the nicest people I’ve ever met. My room was spotless!!!

Miinukset: Parking a bit away from the hotel.

Plussat: We enjoyed the accommodations and the friendly staff who spoke English pretty well. We were unsure of Japanese customs but they assisted us and we were able to settle right in. Very nice!

Plussat: I loved everything about it. From the location to the pleasant concierge. I would definitely stay again

Miinukset: Ants and having to pay for air conditioning.

Plussat: Free washing, free bicycle. Very good location, near to the beach and American Village. Once you got into your bed it was comfortable.

Miinukset: Rooms are old ship containers. And six bunk beds don’t give you space not even for your luggage. Washrooms outside. You get wet if it’s raining.

Plussat: I loved the location

Miinukset: There was nothing not to like about it

Plussat: Women's dorm and showers were clean, found easily after bus ride from Naha, free use of bicycles is the best. Free use of aircon in the women's dorm.

Miinukset: Hard bed.

Plussat: Location is near Araha beach, American village and bus stop.

Miinukset: Would be best if the room was abit wide, it’s small dormitory, it’s match with the price. So far is ok.

Plussat: Location

Miinukset: I like everything

Plussat: Staff is friendly and helpful, food is excellent, room is big and clean. It is in the American village and there is lots to see and do. Food is excellent. Absolute recommendation!!!

Plussat: the room was spacious and comfortable , the bathroom was big and had a jacuuzi , the few from the room to american village was good

Miinukset: i liked everything

Plussat: The location was perfect for exploring the area and close to where we worked. Breakfast was relaxing and delicious. The service was the wonderful. We felt spoiled every morning. The room was very large and comfortable.

Miinukset: The road noise.

Plussat: Everything, amazing value for money, 20 minutes walk from American village, great for morning joggers

Miinukset: No room service

Plussat: Excellent and comfortable stay with good views

Miinukset: None

Plussat: The view was incredible from my bed! The hotel had everything I needed and was very good value.

Miinukset: Nothing

Plussat: This hotel doesn't offer free meal, but you can get some foods and beverages on the cafe which is located on the first floor room was super duper clean, they gave me adopter and umbrella for free, you should return to them before leaving. staff was really kind, and amenity which was put in the room was very helpful (tooth brush&tooth paste, even fabric refresher) sightseeing was really amazing, you can even look at the sea in your room! finally location was so good, it is close to American village

Miinukset: There is nothing lacking

Plussat: The front balcony opens to the splendid emerald sea. I can easily watch the splendid and unforgettable sun-rise and sun-set moments. Worth for 4-days staying.

Miinukset: Have nothing to dislike.

Plussat: The view and bed was good

Miinukset: Small but was nice veiw

Plussat: The view was lovely this time around. It's my second visit to Okinawa this year. Both times I have stayed in the same hotel .since I loved the ambiance on my previous visit too.

Miinukset: ATM is bit far

Plussat: The host patiently wait us till we finally find the location, guiding us where restaurants and entertainments were. Recommended!

Plussat: Good location ，few minutes to American Village 美國村 Rooms are perfect, clean and quiet. The Staff and the owner Kenji are wonderful and Helpful price was ok It was a good place to stay with family and Friends I came here with my family, they all like it very much I really felt at home there.

Miinukset: Nothing

Plussat: everything

Miinukset: nothing

Plussat: Clean and comfortable Attentive service and good facilities

Plussat: It had a greeting brand! The space of the room is great! The staff was polite.

Miinukset: Nope

Plussat: The location is very good. The manager is very kind and help us to find some good restaurant near by.

Plussat: Many facilities, perfect for a big group stay.

Miinukset: The furniture is very big, not much room to walk around.

Plussat: Very close to American village. Room is really clean.

Plussat: Excellent location, clean and good facilities Great host ! Can easily locate restaurants recommended by the host Highly recommend to people who want a quiet and comfortable stay

Plussat: Friendly staff and spoke English. Clean and good location.

Plussat: Pet friendly, hospitality, cleaning ladies daily

Miinukset: Too far from base we were st

Plussat: It was quiet, staff was super friendly and everything was clean!

Miinukset: It was a bit dated.

Plussat: Good breakfast

Plussat: Clean and in a good location

Miinukset: They charge for every single thing and it is already a pricey hotel for what is being offered.

Plussat: Good location, nice staff.

Miinukset: When enter the room, we smell strange odor.

Plussat: The location was good, the staff were very nice and helpful...

Miinukset: ... but I asked (for two time) a high floor with a nice view, I did that before arriving and I knew why... And I got this room (see picture). What a wonderful view :-( This is the reason I can only give them a low score.

Plussat: It in good condition.

Miinukset: Nope

Plussat: Perfect Rooms and location

Miinukset: None!

Plussat: Brand new hotel. Double room good size with seating area. Very comfortable Simmons bed with comfortable pillows and nice bedding. Extremely helpful staff.They helped me liase with the rental car company. Good breakfast featuring Okinawan specialities. I paid slightly less than 9000 yen room only for sole use. Total of 4 washers and dryers. Convenient charging cables for portable devices in the room.

Miinukset: Nothing.

Plussat: Location is close to monorail station, but one stop away from the major shopping area. So it's not as crowded and noisy, but still close enough if you like touristy spots.. I have found more local & real Japanese restaurants & bars near in the nearby alleys. Hotel staffs are helpful and speak good English. Everything you expect from a Japanese hotels.

Miinukset: N/A

Plussat: excellent location. near to monorail station, walking distance to shopping belt and close to airport with taxi fare about 1500 yen. extremely polite service from the hotel staff.

Miinukset: no window view as it was block by the adjacent building, The room is dark even the curtain is open. No drive way for parking the car to unload the luggage.

Plussat: The location is phenomenal! Restaurants and nightlife nearby but not right in the center of the mess. The hotel itself is very beautiful. The inclusion of an onsen was just what my tired body needed, it was very clean and open.

Miinukset: I wish there were towels in the onsen! I went up without one and had to go back to my room without drying off. Of course there were various signs but I didn't notice until afterwards. The coffee was not very good, granted it was included in breakfast and available at check in - so free is good - if you're a coffee snob, skip it.

Plussat: Conveniently located near the Kokusai-Dori Shopping area as well as a train station. Although the room was a bit small, it was nice and clean. Onsen bath was really nice and relaxing. Laundry facility was helpful. The breakfast was delicious and amazing- great selection including the local Okinawan food!

Plussat: The roof top pool was excellent for kids and adults to enjoy. The water wasn’t very deep so it was easy to keep an eye on little ones. The pool bar was a nice bonus.

Miinukset: The rooms are SMALL. Not unexpected, but a triple bed gives you very little floor space. We didn’t spend much time in the room other than to sleep.

Plussat: Loved everything about the hotel and how accommodating the staff was. Hotel is close to everything.

Plussat: The staff was amazing & friendly. The bartenders were super friendly and we’re working hard & fast to meet orders & pick up empty cups.

Miinukset: The thermostat kept changing on its own and made the room hot and humid. Wish the pool stayed open longer.

Plussat: Loved having a pretty big, clean, modern pool on the roof with ok views of the city and a nice bar. Double room was bigger than excepted for Japan, pleasantly surprised, clean, modern rooms. Reasonable price and pretty good location, although we had a rental car so I cannot really comment on transport links.

Miinukset: The bar was always pretty busy, large groups of american's which is fine but with only 1 person ever serving, especially during happy hour it took a long time to get a drink. The staff were very apologetic but 20-30mins for one drink. Car park only takes small vehicles, 1.5m, so we couldn;t fit and the parking is 1500 JPY but for 1000 JPY you can park in the public car park behind the hotel

Plussat: Definitely pool

Miinukset: The manner of other customers.

Plussat: Rooftop bar and pool

Miinukset: Very small room and hard bed

Plussat: Siisti ja moderni hotelli. Hotellin tarjoama kahvi oli kiva isosta valikoimasta ja hyvin tehtyä. Sijainti lähellä satamaa oli kätevä. Hotellin suosittelema ravintola melkein tien toisella puolellla oli erittäin hyvä.

Miinukset: Huoneet olivat ahtaat. Huoneessa oli ummehtunut tuoksu.

Plussat: Hotelli on iso, hieno ja siisti. Kattobaari ulkouima-altaineen on tosi hulppea, ja näkymät ovat hienot. Aamupala tässä hotellissa on ihan oma lukunsa, en ole koskaan nähnyt tällaista valikoimaa hotelliaamiaisella. Hotellin sijainti on myös oikein hyvä, lähellä Monorail-asemaa ja Tomarin satamaa.

Miinukset: Huone oli pienehkö ja ilmastointi sijoitettu pöljästi sängyn yläpuolelle niin että yöllä tuli kurkku kipeäksi puhalluksesta. Hotelli on tosi länsimaalaistyylinen, eli 'aitoa' Naha-kokemusta et pelkästään täällä yöpymällä saa. Henkilökunta on kohteliasta mutta hieman etäistä.

Plussat: Clean. The swimmng pool

Miinukset: The clunliness

Plussat: The location

Miinukset: The services

Plussat: Great that it is located next to a Family Mart and rail station. Since it is near a rail station, access to airport is easy and fuss-free and can also take the rail towards the main shopping street. It was also nice that even if your reservation did not come with buffet breakfast, they do a free take-out breakfast that comes with a bun, peanut cookie, drink and banana.

Miinukset: The rooms are on the small side. Given that it is Japan, and that most toilets are heated and have smart technology, I was expecting the hotel’s toilet to be similar too. Not a big issue but would have been a nice touch if they were. There was no access to a microwave oven within the hotel which we needed because we needed to prepare food for our toddler. We wanted to do massage but couldn’t because it had to be done in the room but we had a sleeping child. It would have been good if they had a facility specially for massage or allocate a room for it.

Plussat: Strategic location, on-site car rental & wonderful breakfast ! If you didn’t have breakfast, they provide complimentary take out breakfast consist of Bread, fruit and a drink of your choice.

Plussat: Great staff clean good location

Miinukset: Size of room

Plussat: just a few minutes walk from mono-rail station a shopping complex is nearby

Miinukset: nil

Plussat: Location very good

Miinukset: nothing

Plussat: Very impressed with amenities they have prepared for kids. Highly recommended for the family with small children.

Plussat: Good location, close to everything. Love when there are different shampoo, tooth brush and pillow to choose from. Staffs are nice and friendly. water pressure is nice and strong.

Plussat: Location , freedom choice of pillows , shampoos and other essential needs for family with young children

Miinukset: Nothing

Plussat: We like the location. We enjoyed the staff helpfulness to book the taxi. Reception was awesome. It was near a super market and room was clean for our infant to stay. Good move to lock down the tv as a saftey measure for kids.

Miinukset: Food could be better. First night was rather noisy. A bit hard to locate somewhere to dispose the diapers. Could provide a map of all the facilities like super market. May need to sanitize and maintain the kids' facilities. A bit hard for the taxi to park.

Plussat: Provided a variety of toiletries, pillows, drinks at lobby area.

Miinukset: Corridor is non air con. Stuffy feeling.

Plussat: It's a very good hotel for kids They provide diaper, kid pillow, kid soap and they even give my baby a little toy when check out:)

Miinukset: Walking to Kokusai dori takes about 10 minutes.

Plussat: Attempt to customise and improve the experience.

Miinukset: Many others with similar or better location.

Miinukset: car park should be complimentary for guests

Plussat: Excellent location

Miinukset: Lifts are frequently full

Plussat: Hotel is so conveniently located. The rooms are surprisingly bigger than expected for a city hotel. The staff are very helpful and friendly. Perfect for families with elders and small children.

Miinukset: Restaurant could be better.

Plussat: Location is the best in Naha, centre of shopping street.

Plussat: Location and cleanliness

Miinukset: Room a bit too small

Plussat: Helpful staff. Cleanliness.

Plussat: near airport

Plussat: We got warm yummy cookies upon check-in. Staffs are friendly and attentive. Hotel is in a great location - near the bus station and the monorail. Room is clean and comfortable. Nice buffet breakfast. Easy access to restaurants and shopping places.

Miinukset: Nothing

Plussat: The service is very nice, the sound insulation is perfect, the room is clean and comfortable, the position is perfect, there are plenty of parking lot in a building beside hotel and the hotel is very very near to a railway station and 国際通り.

Miinukset: The room is slightly smaller than I expected so there is not very enough area for the suitcase.

Plussat: next to monorail and bfast was good

Miinukset: old building, slow lift

Miinukset: Doubletree at shuri castle was way better

Plussat: Very clean,comfortable and convenient location.

Miinukset: No pool and breakfast buffet wasn't "Hilton" standards.

Plussat: The location is great, near bus stop and mono railway stop.

Miinukset: Room is smaller than expectation--I knew hotel in japan is small, didn't know it can be this small. And worst of all, THERE'S A LOT OF BLOOD ON THE MATRESS under bed sheet!! I suppose previous guest had menstruation on bed, and the hotel only changes the sheet, not the matress. Too gross to took a picture.

Miinukset: My experience with its restaurant was extremely TERRIBLE. When we went to the restaurant for breakfast, the staff brought us to a table directly exposed to such strong sunshine that I could hardly open my eyes while having breakfast with my travel mate. The curtains were nearly transparent and barely able to provide any shade. Moreover, the staff did not offer to help us switch to another table, so I had to request them to change by myself. Then they brought us to another table just BESIDE THE SIDE DOOR through which very cold winds kept blowing in. Tired of changing again, we finished the breakfast while putting up with the cold winds. In short, there were lots of issues with the settings of the restaurant.

Plussat: Good location and excellent service from staff.

Plussat: Location is very convenient. Excellent staff services provided

Plussat: So close to everything, quiet and spacious room..staff were excellent.

Miinukset: Not much variety for breakfast

Miinukset: Pool is out of use from December to February but didn’t say so when checked on the Hyatt Regency website. So overpriced for the facilities. Should be customers choice to use outdoor pool in January when outside temp is 20-24 degrees c.

Plussat: breakfast

Miinukset: facilities are too old

Plussat: Everything

Miinukset: None