Chatan hotellia

Plussat: The host patiently wait us till we finally find the location, guiding us where restaurants and entertainments were. Recommended!

Plussat: Good location ，few minutes to American Village 美國村 Rooms are perfect, clean and quiet. The Staff and the owner Kenji are wonderful and Helpful price was ok It was a good place to stay with family and Friends I came here with my family, they all like it very much I really felt at home there.

Miinukset: Nothing

Plussat: everything

Miinukset: nothing

Plussat: Clean and comfortable Attentive service and good facilities

Plussat: The flat is super comfy, tidy and clean, and the owners are super nice and helpful. What's more is the nice decoration which creates a beach holiday feel that you can't find in typical hotels. The layout of the flat is also good for families or friends gathering while at the same time retain certain level of privacy for each individual. We felt lay back and relaxing during our stay and this is what exactly we are looking for in Okinawa.

Miinukset: There are two shower rooms, but only one can have water supply each time. This caused a bit inconvenience since we had 6 people and it took around 2 hours to have everyone bathed. Other than that, everything is excellent !

Plussat: The location is very good. The manager is very kind and help us to find some good restaurant near by.

Plussat: Many facilities, perfect for a big group stay.

Miinukset: The furniture is very big, not much room to walk around.

Plussat: Very close to American village. Room is really clean.

Plussat: Location

Miinukset: I like everything

Plussat: Staff is friendly and helpful, food is excellent, room is big and clean. It is in the American village and there is lots to see and do. Food is excellent. Absolute recommendation!!!

Plussat: the room was spacious and comfortable , the bathroom was big and had a jacuuzi , the few from the room to american village was good

Miinukset: i liked everything

Plussat: The location was perfect for exploring the area and close to where we worked. Breakfast was relaxing and delicious. The service was the wonderful. We felt spoiled every morning. The room was very large and comfortable.

Miinukset: The road noise.

Plussat: The room is very big with a spa bathtub and the breakfast is so nice that we enjoyed our stay very much.

Plussat: Loved the jacuzzi tub! The open bathroom.

Plussat: Great breakfast buffet and good service.

Plussat: I liked the location on the water, centrally located in Chatan

Miinukset: My “superior” room was not superior. They advertises ocean view and yes technically you could see the ocean if you looked hard right out the balcony, this room was a low 2nd floor canal view room. The bathroom is a plastic cabinet installed in the room.

Plussat: The hotel is very clean and the rooms are slightly bigger than usual Japanese rooms. Able to combine two beds together to sleep with 1 year old baby. They have a parking tower for cars. Breakfast is good. They even have food for kids which most hotels do not have. They provide diaper pail and diapers, which is good. Location is good with food options around.

Miinukset: Nothing

Plussat: Very good spread of buffet breakfast. Location is very good too. Onsen bath is good.

Miinukset: Need to pay for the skypool.

Plussat: Breakfast was great. Normally we don't choose breakfast included deals but this time we did and do not regret at all. Breakfast was buffet type and had both Asian style and western style. Plenty options with food and drinks, every morning different kinds of freshly cut fruits were provided. Had slightly different options of bread as well. The room was spacey compare to other hotels within same price range in mainland Japan. Bed was super comfortable. We liked the lighting set. Some American channels, Chinese channels, Korean channels available on TV. I really liked Eco friendly cleaning option. If you choose no cleaning during your stay, you will get 300 yen vouchers you can use for any convenient store shopping and we got 2 of them. They were so useful for snacks during our stays. Also instead of cleaning, fresh towels and toothbrushes will be provided by your door every morning. We did not have to touch them because we did not want to waste. Location is the best. We lived in Okinawa before so I can definitely say this hotel's got the best location in the area.

Miinukset: One of the many reasons we chose this place was pools. But they were closed because of the weather. I think they leave them closed in the winter season even thought Okinawan winter is still quite warm.

Plussat: Location is very convenient. The bed is really comfortable. View is great.

Miinukset: None I can think of.

Plussat: Towel usage Location on water walkway and American village

Miinukset: Breakfast was not worth expense if don’t like basic western food and lots of Japanese dishes. Would just walk out hotel to lots of other options

Plussat: Great location in American Village. Right on the waterfront with ocean views. Parking, wifi, and a buffet breakfast were included.

Miinukset: Beds only had one pillow that wasnt very comfortable.

Plussat: Great view and facilities at public bath; Perfect location

Plussat: Superb location - next to naha bus terminal and just 10mins walk from kokusai dori street.

Miinukset: No facilities and pool available Breakfast buffet is the same everyday, we stayed for 5 nites and got bored by the 3rd day.

Miinukset: Breakfast over priced for mediocre quality

Plussat: We loved our stay in Rihga Royal Gran Okinawa. Every stuff member was polite and helping. Check in and check out went really quick. Our room was always tidy. Bathroom was big with a lot of amenities to use. The beds were comfortable. The breakfast buffet was big with Western and Japanese meal options, everything looked fresh and tasted delicious. Yui rail station and naha Bus terminal only a few hundred meters away. Within 10minutes of walking you arrive at kakusai dori. To the airport its only a few stations with yui rail. The location is perfect. Thank you so much ❤️

Miinukset: We didn't get our welcome drink at the bar.

Plussat: Great location in Downtown Naha, the hotel is linked to the monorail station and just across from the Naha bus terminal and walking distance to kokusai shopping street .amazing breakfast buffet spread on the 14th floor with nice view of Naha port and Bay Area. Valet and parking facilities a plus. will definitely stay here again.

Miinukset: no laundry service

Plussat: Excellent location. Undercover walkway to the asashibashi station and Naha bus terminal. Room was very spacious. Provides a full range of amenities except no body lotion. We used the coupons provided at the time of checkin for the restaurant. Great value for money for the lunch Staff was very friendly.

Miinukset: The day before our check out, the house keeping wasn’t done properly. We weren’t even provided with bathroom foot-mat.

Plussat: The shared toilet facility is superb! It is also nearby to the American Village, which has many restaurants

Plussat: free ice cream. Breakfast selection is good.

Plussat: everything totally out of my expectations

Plussat: -Cozy bed -American village, and convinient store nearby -Large bathroom -Clean room condition

Miinukset: -Had to take a taxi after 7 pm to come back to the hotel -Lack of transportation except for the Airport limousine

Plussat: Quiet location close to American Village and great restaurants. They have bikes available for a nice ride along the beaches. The hostel beds had a great amount of storage space. They even had welcoming ice cream for free!

Miinukset: There was a slight cigarette smoke smell coming through one of the vents

Plussat: Clean room, space of the room, location convenient And staff that asked guests to be quiet when they were not

Miinukset: Noise from the corridor and people crushing to me in the lift

Plussat: fast checkin -out, friendly stuff, quiet, got a upgrade for free.

Plussat: Spacious room with well thought out design. Very child friendly. We loved our stay!

Miinukset: Nothing

Plussat: Location was great. Clean towels and fresh bottled water everyday. We stayed three weeks and the room was cleaned three times and clean sheets. Very quite, no street noise. Had doors over the windows. That kept out noise, heat and light. Amazing !

Miinukset: Bed was hard. TV would not convert to English.

Plussat: The bed and accomidations

Plussat: We like everything. Nice staff. Free laundry. Best location, quiet district but easy to go anywhere.

Miinukset: Nothing to complain actually. This time we stayed in the 3-pax room, have to do something to cover the gap between bedroom and the bathroom.

Plussat: Great design, big room with big bath,nice location near ocean and American village , free massage chair. Suggest this hotel

Miinukset: -

Plussat: Large room. Great views!

Miinukset: Lacks storage and no restaurant.

Plussat: the rooms were very clean, accessing the property was good and it was very close to the ocean and had a great view from the 5th floor where we were staying. also there was a washer and dryer provided to wash our clothes to freshen them up

Miinukset: the bed was like sleeping on the floor it was very uncomfortable. the room wasn't cleaned until the Friday before we departed the property and we had to specifically ask for more towels on the Saturday as the service didn't run on that day. at least we didn't go to Japan to sleep we went to visit and see the sites.

Plussat: The staff was just great. Very helpful before I arrived, and throughout my stay. Very willingly stayed up late to accommodate my late arrival, and was very helpful with local area advice. Close to a nice park, and close to a great running/walking path right along the ocean. The value for the money was exceptional — I think they could charge quite a bit more, actually!

Miinukset: For me, who likes to run and walk a lot, the location was quite perfect to get to places to eat, and other businesses. Perfect! Others may wish to be closer to groups of restaurants, etc. I was there on business, and would have appreciated a desk in my room, but they have an ample lobby area, with plenty of places to work. These tiny comments: I would very happily stay there again.

Plussat: Nice and quiet scenery. It’s always clean and the staff is always courteous. I’ll always return

Miinukset: Nothing everything is great

Plussat: I can not say any more positive things about this establishment. I think the first time we stayed, we were hesitant due to the size of "Japanese hotel rooms" - this is not that... Large bed & sitting area, huge bathtub and shower area, free massage chair in the lobby, as well as laundry facilities.

Miinukset: If this hotel is able to control the temperature (outside) so that it was not so hot a great deal of the year!? Joking. I do not have anything to say that can be better here. I am a repeat customer & will be back.

Plussat: The food and lounge

Plussat: Location, free parking, breakfast

Miinukset: Room size is small

Plussat: Excellent customer service, fantastic breakfast spread, beautiful pools and facilities, wonderful location just minutes walk to American Village for food & shopping. There is also a convenience shop next to carpark. Unblocked views from ocean view room, spacious, quiet and private.

Miinukset: Executive lounge access to have more selection of food and perhaps extend pre-dinner drinks to full day.

Plussat: Solid Hilton offering, nice pools and good location overlooking the ocean. Very friendly staff as expected in Japan, but the hotel - and Okinawa generally - has a much more American feel than the rest of Japan.

Miinukset: Room was quite pricey on its own, but the hotel really sees you coming with its food and drink offerings. Standard meal in the Italian restaurant involving a couple of pizzas, desserts and a bottle of wine was £150!

Plussat: The stuff

Miinukset: No approach to the beach

Plussat: The location was perfect for convenience of shopping and dinning. The ambiance was spectacular and the staff were incredibly accommodating to every need that arose. My partner is transgender but they treated her as an important female guest with no sign of discomfort. For that I am extremely grateful because she means quite a lot to me and k want her to be treated as she is, an incredibly talented woman.

Miinukset: One of the restaurants in the hotel offered a buffet that was adequate if the price range had been around $15.00 to $20.00 USD but the price was $40.00 USD per person. While the food was tasty it wasn't worth $40.00 USD.

Plussat: Amazing breakfast and situation.

Plussat: Huoneet, allasalueet, sviitin oheispalvelut, yleinen siisteys.

Miinukset: Ympäristö

Plussat: The hotel was located right in the centre of Naha, with the main shopping street just around the corner. The bar on the top floor was great, with live piano music, and an amazing view.

Plussat: very good service and staff

Plussat: I booked a suite so the rooms is spacious and had a great view of the city.

Miinukset: Kind of hassle to check in and park if driving yourself. Lots of people in the club floor for breakfast and the tables are so close you can actually hear everybody around you. Lots of loud tourists from HK so if you want to avoid them don't come here.

Plussat: Everything!

Plussat: I rarely write reviews, but this is one hotel that gave me good impression about their service. The background story is that we had a baby 6 months old traveling with us and unfortunately there was a typhoon in the vicinity of Okinawa. 1. Before check-in the hotel staff was nice enough to hand us towels under the rain even before we approach the curb. 2. We accidently broke both the umbrellas we borrowed from the hotel room because of the gusty winds. The hotel staff told us not to worry about it even if we tried to pay for it. 3. Unfortunately we had to leave the facility right when the winds are scary as hell, during so on-loading the baby on the curb still looks pretty dangerous. Three hotel staffs were at the door to assist, one of them backed the car right by the doorside so that we could get on the car safely. I'd most definitely recommend staying at this hotel not only for it's location, price and cleanliness, but also it's one hell of a service.

Plussat: - 7 minutes walk to Monorail Station - close to the main shopping street - clean and comfortable

Miinukset: Nil - probably the best in Naha

Plussat: Staff are nice and react promptly for our request. They pay every attention to the needs of kids such as providing additional barrier along the bed, small size slippers. The Lounge at 18/F has a great view of Naha, nice place to have a break.

Plussat: The hotel location is very good.

Miinukset: I found other people's hair on one of the bathroom towels at the first night of my stay.

Plussat: Convenient location

Miinukset: Breakfast is just average. Room is a bit on the small side.

Plussat: Location

Miinukset: Rooms were small not so suitable for family stays, staff service was inconsistent they were not flexible to help pack breakfast when we had an early flight to catch.

Miinukset: Mattress n pillow are very good. Huge room. Nice bathroom. Great breakfast. SUPER!

Plussat: The location was superb and most prominent. It's facade is modern and outstanding. It feels good walking inside this hotel. Besides the parking was convienent. Though abit expensive and feel so secured parking within hotel location. When we encountered coffee maker mulfunction at the library lounge, they quickly responded with staff to assist.

Miinukset: The bed abit soft for my liking. Felt backache after each night sleep.

Plussat: well prepared for baby!

Miinukset: n/a

Plussat: Great and clean hostel in Naha. Lovely interior, friendly staff, and accessible location in city centre.

Miinukset: Too many people sleeping in one room. Too noisy.

Plussat: Convenience to Prefectural MRT and Naha bus terminal

Miinukset: No lift to bring luggage to room, manual carry up to 2nd level

Miinukset: Breakfast was really poor, but given the price could not expect more.

Plussat: Staff are super friendly and provide lots of good recommendations. It’s in a great location close to a monorail station and convenience stores and international street nearby. Very clean and large locker space which fitted my huge suitcase easily! Smoking terrace at the front. And bar downstairs. Comfy beds and good set up in the pod with a light and lots of charging points. Free toiletries including sun cream, moisturiser, shampoo, conditioner etc Very clean and comfortable. There’s a good layout with plenty of space.

Miinukset: I was unlucky as I stayed at the same time as super loud inconsiderate guests. I think the set up encourages this because having tables and sofas in the bedroom meant people were constantly rummaging in plastic bags and packing and unpacking so my sleep was disturbed with guests unpacking until midnight then others starting again from 6am. Maybe the hostel could consider putting signs up asking guests not to pack/unpack in the bedroom, but to use the large locker room instead? I went during off season so didn’t meet many people as a solo traveller. No kitchen facilities, or even a kettle to make instant noodles.

Plussat: Clean and comfortable

Plussat: Ambience and shower facilities is great.

Miinukset: Perhaps to look into how to have luggage bring up to 2nd level more conveniently. Current require manual strength to carry up.

Plussat: At the starting of the shopping belt. Many eating place and many things to see, to buy. Very near to airport, we returned our car before checking in. No need vehicle at all while staying here. 20mins taxi to airport, dont need to pre-book. The staff help us to flat down 2 taxi within 2mins. ¥1800/ taxi from this hotel to international airport. .Choice of shampoos, conditioners, etc... Big rooms, bright with windows. Thumbs up.

Miinukset: Nothing, if really needs to comment...there's a raise between the main hall to toilet. Have to bear this in mind when coming out from toilet. Theres a step down.

Plussat: A convenient location. Easy access to Yui rail, buses, shopping and dining. Thoughtful appliances like massagers and dehumidifiers are available. Also free bikes were a nice touch, even though I didn’t use one.

Miinukset: Room and bathroom were very small. Other guests and kids were talking and screaming loudly in the lobby. Suitcases (from people that have checked but left suitcases at the hotel and people that arrived early but couldn’t check in yet) were piling up in the lobby. It felt like a constant chaos.

Plussat: Good location at one end of Kokusai-dori. Despite hotel facilities being in need of renovation, it was clean and well maintained. Staff were helpful and we liked the many little attention to details (eg self service to choice of pillows, shampoos, extra table/chairs, candy for kids, air purifier, microwave, free soba supper & more).

Miinukset: Smell in the rooms when we arrived on the first day. Toilet seat temperature was too warm, and doesn't seem adjustable.

Plussat: 1) Provide 50 bowls of free raman after 9 pm daily with free flow of drink at ground floor Pantry on 24 x7 hrs. 2) it located at the starting point of International shopping street 3) provide additional pillow with different thickness for your selection at the lobby 4) it is kid friendly hotel

Miinukset: None

Plussat: Location is good. Amenities provided by the hotel is great.

Miinukset: NIL

Plussat: Location Staff friendly Price ok

Miinukset: Staff only clean the bathroom but not make the the bed.

Plussat: Their comfort level in the room....

Miinukset: The bathroom can be brighter...

Plussat: Location

Miinukset: Could be cleaner Should not use glass cups in room which are easily breakable by kids as hotel targeted for families with young children

Plussat: The location is in the saved area where I felt very safe and comfortable to walk around. Close to the tourist area so easy to go around and do shopping. There is parking tower available for parking. The room was nice and clean. Overall experience was awesome and definitely would consider to stay with them again.

Plussat: not applicable

Miinukset: Nothing

Plussat: The staffs at the front desk are very helpful (they can speak English fluently). Though the room is with the standard size of a Japanese hotel (small), the bed is still ok for two parents and a baby. All the facilities are new and clean.

Miinukset: Though the room looked clean, my mother and my baby were bitten by insects.

Plussat: Nice and helpful staff.

Miinukset: A bit small. Should have booked one with two single beds.

Plussat: The hotel staff was super helpful with directions and making arrangements. The location of the hotel was excellent - easy access to public transportation, tour buses that takes you across Okinawa.

Miinukset: There were no English TV channels on TV.

Plussat: clean, confortable, room not too small the bath facilities are nice the location is great

Miinukset: free coffee only available in the afternoon, not the morning

Plussat: Good selection at breakfast, great staff, comfy bed and amazing location. Brilliant to have a selection of USB chargers by the bed.

Miinukset: The room was quite dark as there was a building very close to the window but it didn't really bother us. There was a step into the bathroom that kept surprising us.

Plussat: We cannot find the hotel at first. Because the hotel entrance is in the basement, the staff is friendly, and the 24hrs coffee station is suitable for the rainy day. We picked this hotel due to we would like to support the foundation that the hotel involved in Thailand and interested to see the painting from those kids. The room is the right size for 2. Please be aware if you do not like to be in the tight and narrow space ie. a small lift and low ceiling, then we think you should avoid this hotel.

Miinukset: The hotel is close to Kokusai-Dori, step away from Starbucks, and easy to reach from a monorail station. However, if you rent a car, you have to find parking which will not be free, and it is quite expensive if you use the Times's parking service, which is opposite the hotel. We would recommend the "Yamato" parking service nearby.

Plussat: Convenient, simplicity design, child friendly, free coffee, tea, soup and sake throughout the day

Miinukset: Room is small for three adults, no sanity bag and dustbin in toilet. No view from the window. My room at 2nd floor facing a deserted carpark.

Plussat: Very good location, easy to go everywhere!! The breakfast was good though a bit expensive.

Miinukset: The twin room was small for two person and two suitcases.

Plussat: Staff very helpful. Receptionist helped us booking a car on a japanese website. Many thanks again!

Plussat: Great facilities, cute features, friendly staff. 1 min walk to Kokusai Dori. Would definitely return!

Plussat: Free flow of complimentary drinks and soups in the lobby, 24/7! Staff were very cheerful and courteous. Nice to see their charity drives displayed all over the hotel.

Plussat: location

Miinukset: not a lot of space for clothes and luggage storage

Plussat: position, service

Miinukset: Because my son has airway hypersensitivity, suspending cotton fibre bothered me. It exists every where! But It also assuredly has good a position, service, clean bath room and really no smoking room. So if can remove suspending cotton fibre, that would be very nice!! I really hope when I visit it again. There has no small suspending cotton fibre!!

Plussat: Hotel and staff were awesome, and the location was superb! Would definitely stay here again!

Miinukset: Parking was a bit expensive, but it was on par with the rest of the area in downtown Naha, and it was convenient

Plussat: Located on an end of the main 3km tourist street for meals, bars, shopping ,Okinawan music performances. Very close to monorail station to and from airport. Has its own coin laundrette. Breakfast includes okinawan specialties. Staff very helpful though English queries are sometimes handled via a video connection to a more fluent interpreter but this system worked well. Comfortable typical sized rooms for a very reasonable hotel tariff.

Plussat: The location is near monorail station and right on the main street with lots of shops.

Miinukset: I booked a twin room but it came with 2 beds joined together which was not what I saw in booking.com website. Room was small so could not separate the beds.

Plussat: Breakfast and tea set

Miinukset: Location not convenient. Room : not comfortable, especially the washroom.

Plussat: I left two jackets inside the wardrobe and the staff was able to arrange a courier to send me back, excellent service.

Miinukset: they should provide instant messaging for better communication or enquiry

Plussat: The hotel is about 10 minutes walk from the top end of Kokusai-dori and 15 minutes from the center. The staff were very friendly and helpful. I was grateful they let me swim in the pool even though it was officially closed. (I think the pool should still be open until end of October as most other hotels are.) If you are staying at one of the other Terrace hotels the free shuttle bus is convenient. If you are looking for a place to have a drink after dinner, check out the Bar One Way, just off Kokusai-dori.

Plussat: Very clean and the staff was super friendly. Amazing customer service.

Miinukset: Nothing, it was everything as advertised

Plussat: Hotel located at a centralised area which is about 15mins walking distance to the shopping street, as well as 2mins walking to family mart! Staff were courteous and friendly with good service. Parking is FREEE which was awesome. Bed was comfy and generally, everything was good. Recommended to stay here!

Miinukset: Just that the WiFi didn't work properly but when we told them, they were able to give us a backup WiFi router! :) Thumbs Up!

Plussat: The bathroom was amazing and the pool was excellent.

Miinukset: Nothing

Plussat: The location was perfect. Even thought it was in the lane of Naga shopping street, the environment was quiet when in night. Room was clean and comfortable. Definitely recommend.

Plussat: Location is perfect.

Miinukset: No hook in the bath room for the clothes. The parking spaces behind the property is rather poor.

Plussat: good location

Plussat: Close to food outlets and train station. Staff are very friendly.

Plussat: Great location right in the center of Naha, very close to loads of shops and restaurants. Good value for money.

Miinukset: Would be nice to have a sink in the bathroom, but that's a detail.

Plussat: kind staff, clean room, great location. very close to Yataimura. you can walk back to the room drunken. larger than other hotel rooms i suppose.

Miinukset: none.

Plussat: good location! few minutes walk to the shopping street and restaurant! room is clean and comfortable! staffs are friendly and nice!

Miinukset: the kitchen is not for use. can’t cook