Cheltenham Townhouse Hotel

The location was very good for walking into the town centre. The room was spacious and clean, but we felt it needed an overall, perhaps brightening up and new furnishings to make it more up-to-date. The staff on the whole were very good, especially the male member of the waiting on staff who served us breakfast on our first morning. So polite and nothing was too much trouble. There was a good choice of drinks in the 'Honesty Bar'.

The breakfast on our second morning was again excellent but it was let down by the lack of service. We were shown to our table and we ordered our drinks and toast, with who we were later told was the female owner. However after sometime we were still waiting. We managed to get the attention of a female member of the waiting on staff, who brought our tea and toast but did not ask what else we would like further. Again after another long wait we managed to get her attention to ask if we could order the rest of our breakfast, quite politely, I might add. She seemed a little put out that we had had to ask her again to be served, but after sometime the breakfast arrived. It may have been a case of forgetfulness, but we do not think this should have happened, as it marred the breakfast.