Homewood Suites By Hilton St. Louis-Chesterfield

Proximity to our client

Wow -- so we arrived on Wednesday night, late, to four rooms, all of which were supposed to non-smoking, but three of which were actually smoking. We all attempted to change rooms, but only a couple of other rooms were available. One of those rooms was clean and acceptable. The other smelled like urine. So we changed that one to a new one, in which the A/C did not work. The staff was not able to help further. So, is that we arrived late, or that the hotel didn't honor Kayak's booking? Hmmm.... BTW, none of your options for the kind of group I was traveling with actually applied to us. We were a group of four people on a business team. AWFUL experience.