Swissôtel Chicago

Excellent overall facility and friendly staff.

When we checked in they told us there was a problem with our room we had reserved. It wasn't available. They did have a replacement room available but it was a more expensive room and I would have to pay the normal rate for that room. My only other option was to find a different hotel. I dont think that's fair to me as a customer. If I reserve a room weeks in advance and then a hotel doesn't have that room, I should be offered a different room of equal or better value at NO ADDITIONAL COST TO ME. Swissotel acted in bad faith in my opinion.

Good good location and very comfortable

The staff was very rude and not helpful! I booked 2 rooms and asked ahead oh time to them be very close, since it was a family vacation! I had to pay for an upgrade to have rooms close to each other! It’s an absurd!