Chiclayo hotellia

Plussat: instalations and service

Miinukset: Aamulla ei päässsyt uimaan ennen klo 10.00.

Miinukset: Room service

Miinukset: Check in took for ever!

Miinukset: I visited Casa Andina various times. Last time the checkout was arbitrarily raised 20% for no real reason. This time i was sick and was not allowed to postopone my reservation. I was charged for not going. Really the worst treatment ever.

Plussat: Nice n clean breakfast buffet was the best staff in the front desk need to improve a little is all about attention n service

Miinukset: Needs more amenities for the price we paying casa Andina Trujillo way better facilitie I will go there again no doubt steam rooms jacuzzi indoor pool etc

Plussat: Everythink excelent

Plussat: Smart hotel. Business like.

Miinukset: Lacked charm. No friendly welcome on arrival as in other hotels of this type. Room ok but no frills and beds quite hard for me. Pool very busy with noisy kids. Insufficient sunbeds.

Plussat: Large room with A/C and windows allowed nice sunlight. The rooms were also pretty quiet from the street. Good breakfast (Seemed like before 9a was best since it was less crowded)

Plussat: They were great. The hotel food is wonderful too.

Plussat: The location,clean,the personal, were excellent

Miinukset: None

Plussat: Great location, savory breakfast and super friendly staff.

Miinukset: The wc wasn't working very well and the bathroom was small compared to the overall size of the room.

Plussat: We could check in at 6 am in the morning. This allowed us to recover from the rough 10 h bus ride from Chachapoyas to Chiclayo. The room was quiet, large and comfortable. Breakfast was rich and had a great selection of delicious food. The location is ideal ^. for visiting the city and its surrounding.

Miinukset: We had a different set of toiletries and towels every day. Apparently cleaning staff has no clear rules what to deliver. The have had no city map and do not know where the buses to Sipán leave.

Plussat: The location and the staff. Don Pedro remembers and calls the customers by name. Netty at the restaurant is friendly and efficient

Plussat: Breakfast was OK ,I'm not a big eater

Plussat: All is as can be expected with well trained staff, juce rooms.

Plussat: Location

Miinukset: Outdated facilities

Plussat: Staff support

Plussat: The value for the price. Being able to check out late for a very reasonable charge.

Miinukset: We liked everything.

Plussat: The room was OK and well equipped. The bed and pillows are very comfortable! Although a bit cold now, the swimming pool was big enough to do some laps!

Miinukset: The room facing the street are very noisy. It gets worse in the evening, constant traffic jam and honking. And later you might get the occasional car alarm or loud music. It got calm a bit after 1am though. I had to redo the bed. The comforter was under the bed sheet, which seemed very unusual...

Plussat: Room service is good and laundry services are good priced. Amazing Chinese restaurant opposite hotel. 5 min away from airport Pool view from bedroom is nice.

Miinukset: Elevator is out of service most of the time. Breakfast is poor and A/C is still sealed with a grey tape (stayed in 2018). Band is annoying till 2:00 am every Friday and Saturday

Plussat: Staff was extremely courteous and the the hotel was incredible

Miinukset: I have no complaints and am completely satisfied

Plussat: From the day I arrived till the day I leave was enjoyable. Room, staff, location everything. Thankyou Winmeier!

Plussat: Great location, pretty central but also close to the bus stations which was perfect for us. Breakfast was a large buffet each day which was great and we enjoyed using the pool to swim.

Miinukset: A little noisy at night, thankfully our room wasn’t positioned directly above either the bar or the casino but something to bare in mind. We had ear plugs which ensured we slept well without issue.

Plussat: central location, good bar and spacious pool.

Plussat: Very friendly staff, excellent restaurant.

Miinukset: We stayed three nights and every night was noisy sometimes until after midnight. On Saturday night loud life music from the bar up to one o clock in the night, the other evenings also loud music from bar. Several guest groups caused permanent walking and talking with loud door slamming in the evening and the night. Three- and four-bedrooms were added with two more beds. The doors and windows of the rooms are not sound insulated, the floors multiply the noise by reverb effect. The hotel earns by no means 4 stars.

Plussat: Very good location. Great pool with pool towels. Rooms very clean. Very good breakfast.

Miinukset: None

Plussat: Old property

Miinukset: Customer service

Plussat: very friendly and helpful staff; very clean

Miinukset: Many rooms have windows to the hall, but not to the outside. Good thing is, no traffic noise, bad thing is, the hotelrooms have very bad noise insulation, so doors and people talking as well as radios from adjacent buildings can be disturbing

Plussat: Staff extremely helpful in ALL requests. Clean, quiet, restful. Better breakfast than others. Transport on arrival and departure. Really nice, kind staff. Helpful with tours of Sipan. This is an oasis in a hectic town!

Miinukset: No dislikes.

Plussat: The staff was incredibly nice, helpful, warm, and accommodating. We were able to do a super early check-in at 4 am without a problem. The beds were comfy and the room was a decent size. The bathroom had hot water with good shower pressure. The breakfast was delicious. They called us a cab when we checked out and headed to the bus terminal.

Miinukset: They should give you jam and/or butter even if you order the American breakfast (eggs) instead of the continental breakfast. I didn’t ask though, so maybe they would have given me some if I had asked.

Plussat: Very nice and professional staff who have been very helpful for tours and transportation around the city. Great value for money

Miinukset: Tv didn’t work but was not an issue for us.

Plussat: Staff really kind and helpful, the room was clean, good shower, good position.

Plussat: Super friendly staff..very welcoming and smiley. They picked us up from the bus terminal which was great. Place is spotlessly clean. Daily cleaning service. Breakfast was fine. Handy location..about 10 minutes walk to main square, and very close to fab market. Heaps of places to eat near by.

Miinukset: Like a lot of S American hotels the rooms surround a stairwell/courtyard type thing, which tends to amplify any noise anybody makes. The noise level wasn't terrible but noticeable..we were given a room away from the road and even then we could still hear some noise from the road. And from other guests. And if you're taller than about 1.7metres you'll find your feet will be hanging off the end of the bed.

Plussat: Good place with nice crew. The breakfast was nice also.

Plussat: I am glad to know Andres. HE IS the person know true information and everything about city.

Miinukset: As a single person I found single room very pricey.. and the price I paid and the service I received is not in balance, although pick up from terminal or airport included in the rate.

Plussat: Caring and helpful staff.

Miinukset: The street was certainly not the center attraction but it was okay. Certainly a good value as we were only five or six blocks from the Plaza de Armas.

Plussat: They did everything they could to accommodate our needs. Wonderful staff. Also a great location.

Plussat: Great location. We loved being so near the markets and commercial parts of town. The area has a warm and local feel. Mostly everything in Chiclayo is easily walkable. Room is very small, but clean.

Miinukset: The least friendly interactions we had in Chiclayo were with the desk staff. Also, it was so loud. Because all rooms are interior, the only window opens into one of the open-air skylight channels. As a result, everything echos. Also, there was a window in our bathroom above the shower that opened into another guest’s room.

Plussat: Every.

Miinukset: Nothing.

Plussat: The staff is very kind and helpful. Breakfast is good and decor is nice.

Miinukset: No elevator and internet wasn’t working at the beginning.

Plussat: The staff, extremely professional, polite and attentive. Specially Patsy whom arrange bus tickets and taxis for us.

Miinukset: It did not meet our expectations, we booked suite under the illusion hot tub and air conditioning was provided. Unfortunately both of these amenities in room were not working. The ceiling in bathroom and bedroom was covered in mould and to top it all extremely noisy. Very disappointed after travelling 7 hours by bus.

Plussat: Position

Miinukset: No hairdryer Extremely noisy, banging doors,loud voices and music from 04.00 am! Breakfast appalling, bread rolls no butter or jam just olives , no cereal no milk , fried egg an extra 6 Soles!

Plussat: The staff went out of their way to be helpful.

Miinukset: There was huge party in the street outside the hotel well after midnight that appeared to end in a drunken brawl. At least one other reviewer has complained about the outside ambiance.

Plussat: The staff service

Plussat: Helpful staff, upgraded to room with balcony, hot water.

Miinukset: Not the most comfortable bed and the shower shocked me when I stood directly below it. Loud at night.

Plussat: Good price

Miinukset: Location is little messy neighborhood