Hotel Chur

The room was a good size. The location was good being only metres away from the beautiful Old Town where we found an excellent restaurant for the next two nights evening meal. The railway station was only about 10 to 15 minutes easy walk away from the hotel

The room was cold as only one of the two radiators was working and there was no heating in the bathroom. It took three reports re the lack of heating before we were provided with a mobile heater on the evening of day two. There was no toaster in the breakfast room so took the last remaining croissant. Fellow guest requested croissants but was told they were finished and that was one hour before breakfast finished. However, when a local gentleman arrived for his croissant and coffee a staff member was immediately sent to the bakery to buy more, obviously he was more important than paying hotel guests. On second occasion at 8am they had run out of bread rolls at breakfast because "we have a lot of people in the hotel". We told them that this was unacceptable and so someone was again dispatched to the bakery to buy more but there is no doubt this wouldn't have happened if we hadn't insisted. On our first night in the hotel we ate in the hotel restaurant. There were only four other diners but our meal took over 40 minutes to arrive. One meal was a veal cordon bleu (€46) which arrived with a dark brown burned crumb crust with undercooked meat and little evidence of cheese. It was served with a couple of spoonfuls of overcooked chopped up mixed vegetables and fries. The second meal was veal served with porcini mushroom sauce and buttered rosti (€38). What appeared was chopped up pieces of tough veal, no evidence of mushrooms in the brown gravy/sauce and a rosi that appeared to have been placed under a grill. Since we saw the cook standing around talking and the length of time our meal took to appear we assume that the order was forgotten and then cooked in an extreme hurry hence the burnt crumb coating and undercooked meat.

Close to Altstadt, walkable from railway station

Large room but sparse with low ceiling and a window looking onto a central well. Not very attractive. Adequate breakfast; poor coffee. Impersonal hotel suited to coach parties rather than individuals