The Kingsbury Colombo

Location

Staff were very slow and not ready to help.

location is good, central to all city facilities

The hotel is as i felt mainly targeted to the local market, and thus if you're a foreigner, you may have challenges like i did. At check-in no explanation of facilities and your kind of on your own to find out your self, this was the same when I tried to book a car and when i tried to find somewhere to eat. The bar up top is nice, but apparently you have to reserve a table if you want a nice view, again more geared to the local market. The security is tight but not tight enough; anyone can enter your floor as long as someone has scanned their card on the elevator; this should definitely be improved. I was on a level where a large local group was staying, and all of them had their doors open and seemed to be conjugating in each other's rooms and just making a lot of noise. Though room service and housekeeping were on the floor no one seemed to be addressing it. The devilled cashews i order was stale and had next to no seasoning However, my experience was all the made worse when i tried to brush my teeth in the morning and i saw that the water in the room running brown, this is extremely unhygienic and when i explained to the duty manager in the morning he seems surprised about it, and i haven't heard back from him even though i gave my card as a follow up. So i choose to skip the shower after that and have a shower in the airport lounge instead. Won't make the mistake of coming back here again.

Overall OK but some weird business choices

Rooms were comfortable, great showers, good beds

They have a blaring disco at the pool until 11.30pm, the drum beats shaking the rooms at the North side of the hotel, affecting 50% of the hotel. They should either give a discount for those rooms or warn people. It's a strange business choice, as the DJ plays for 10-20 people at most, who don't seem to care about the music anyway, while a multitude of clients is adversely by it. I would certainly not recommend this hotel for this very reason. Staff also did not follow up on their promise to give me another room the next morning for my second night.